Appliance Smart

Do not buy from Appliance Smart if you value your time. OR save at least $50 by reading this if you still want to buy from them. This review is for the Champlin Appliance Smart store, but based on what was told to me as corporate policy, is valid for all locations. Appliance smart scheduled a 7:30-11:30 delivery window for a washer/dryer, which they missed. At 11:30 I called them and they had no way of contacting their driver. They then promised me a delivery window of 1-3:00 and that I would be at the beginning of that window. They couldn't deliver right away because the appliances were never on the truck in the first place (so why have a delivery window starting at 7:30 if they never could have met that window?). The delivery then missed the second window and did not arrive until after 3:00. Appliance Smart made $192 of net profit on me based off of their margin from the manufacturer (inside source) and refused to offer more than $30 refund which was their total delivery cost despite talking to a manager. I took the $30 and am now teaching you how to save from them instead. If you do still decide to buy from Appliance Smart know these things: 1.) They match delivery and disposal fees from all other retailers. Lowe's is $15 per appliance disposal and free delivery. You will save ~$50 in this. 2.) Make sure you call their SALES dept at the beginning of the window to see where you are at on their route. I was unable to reach their delivery dept. They contract their delivery out, so they will tell you that they have no way of reaching their drivers, but they can. 3.) If their delivery is delayed vs your window, the sales department is authorized to refund the entire cost of delivery without much escalation. Generally, the company has no accountability to the results of their contract delivery company (at T&H delivery). They are rude, uncompromising, and unwilling to admit fault. You might as well buy from a big box store.

The salesman was very knowledgable and helped me find the right refrigerator. It was delivered with no issues and it works great.

The sales people were wonderful in telling me about each item, so I could make my choice. The only problem we had was with the dryer after it was hooked up but they came back out and worked on it and got everything working. They were unable to hook up my range because I needed to get the gas line changed first. They did a wonderful job.