Mosquito Squad of Twin Cities

Don’t use Mosquito Squad in East Bethel or Ham Lake, Minnesota (phone 763-434-2483) unless you want to be lied to, hung up on, and then ignored if you have an issue or complain. Absolutely terrible service and despite 100% satisfaction guarantee, they still haven’t refunded the full amount paid. The agreements they enter mean nothing, their techs don’t do their job, and the person who runs the show (Dawn) seems to pride herself on her ability to spin simple situations into something that forces me to write this review, file complaints with the BBB and notify the corporate office about improper business practices. Why anyone would hire this service in lieu of the plethora of others that are cheaper, more honest, flexible and just as effective, is the great unknown here. We had agreement dating back to prior summer to spray the 1 acre of two adjoining properties since they are both owned by the same person. First it was through Groupon deal and then renewed for rest of 2017 season. I prepaid for all of summer 2018 since they were running a special on Cyber Monday, assuming that they would just continue performing the same work and spray the same area. 4/30/18 was the first day that they showed up to spray the property this year and my wife watched the technician ONLY walk around one of the houses during the span of about 3 minutes and leave. The technician didn’t even remotely do the work that was paid for. I called the office and notified Dawn of what happened. I was told that she needs to speak with the tech when she came back in from the field – apparently this company doesn’t use mobile phones. That’s fine though, no issue, I can wait. Then as long as I had them on the phone, I checked into what area they were actually spraying, to which I was told they just reset the spray line to only one of the properties because “it was simpler” once the Groupon ended. WHAT?!? I proceeded to forward prior year emails, agreed upon maps and spray lines, measurement of property showing that it’s under 1 acre, all to no avail since Dawn just kept talking over me and arguing. All this despite the fact that they sprayed that exact area during the prior year and nothing has changed. Then she hung up when I said I want a refund of all the money that I paid them for this year and that I’ll have someone else come out. I called back and someone else picked up the line – while holding, a PARTIAL refund confirmation came through and the phone was hung up again. After several follow-up emails and ignored calls, still no refund. Then while talking to 3 other services, I learned that Mosquito Squad is a rip-off because of 1) higher price than almost every other service out there even after discounts, 2) claim to need to spray every two weeks to be effective, 3) inflexible as they only spray on their schedule and do not cater to their clients preference. This the exact opposite of someone like Mosquito Crush – less expensive, completely flexible as to day and time of day to spray, no questions asked money back guarantee.

Great. The mosquitos appeared sparsely late at night, but everyone was outside both Saturday nights until 1:00 a.m. with minimal mosquito issues. Will definitely do it again.

Excellent they do awesome work and we are able to sit outside mosquito free now

I was skeptical when I called as we've become so used to the mosquito's and nothing has worked in the past. This was no different and a complete waste of $175.00. Our guests were eaten alive and many left early.

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I bought a Groupn in 2014 it went so well I bought another groupon for 2015.  I went to use it and they said  It was to soon to use groupon  in their small print because I used one in 2014 I could NOT use one in 2015. However, I was told because of the confusion on my part. I could have them out after my surgery.  When I called back Kelly told me because it had expired they would be $99.00 each.  That is their cost.  she  told me to call groupon and they would reimburse me the $99,00. I have NEVER had any trouble with Groupon or Angie List Groupons so I let her charge my account $99.00 and they would do 1 application. I called Groupon and they said Mosquito Squad was already paid the amount but...the $99.00 was the same as cash so they should give me back my money and use the $99.00 already paid to them for 1 application. I called them back and talked to Kelly and she assured me we had agreed on 1 time. However, Dawn said according to the Groupon I had to have 2 applications and could not use it to buy just one.  Just to remind you their regular price for 1 application is $99.00 and they do let you buy only one....She would NOT honer what an other employee had done. I asked if I could discuss this with the owner and she said she didn't have his phone  number. (REALLY?) I am in my seventies and this was a luxury for me in the first place. I love to garden and it did help a lot the year before.  In the end---no applications and I am out $99.00. Also this Dawn person would not listen to what I was told Groupon said was in their contract with them---She simply yelled over me---RUDE--So much for customer service!
Lesson learned---- be careful when doing business with Mosquito Squad---

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Great!

I think they are wonderful to work with. The work went extremely well. They are extremely knowledgeable and they customize your system according to your site. They are very thorough and great people to talk to during the process.

They do a perimeter spray around the yard.
They came on the day they said they would come. The young people that did the spraying were very polite. We have some wooded area on our property and the spraying keeps the mosquitoes at bay for about 3 weeks depending on weather.

This was the second year we used the mosquito squad to come and treat our lawn and it was worth every penny. We love being able to enjoy our deck without getting eaten alive.
We don't live near water and tried everything to be able to enjoy being outside without the mosquitos attacking and after finding mosquito squad we will not ever go a summer season without them. They spray the entire property and it is safe for all plants. It is also safe for children and pets after 30 mins of drying. They also offer a natural spray they started using this year.
We love the results, the mosquitos are hardly noticeable. Actually we now notice when we see one because they are so rare!