"Hello and thanks for these notes. It's unfortunate of your remarks as it is not 100% accurate. Yes, you selected matte & the 'velvet' was misinformed by the vendor as matte in the past, only to find out it's matte+. Nail holes, dings/dents are always fixed & at times nail pops may be missed if not identified. We would have handled all of these if they stood out and you let the crew know. We always use 3/8" or 1/2" nap rollers on all walls & may leave a small stipple effect....NOT orange peel as this is an over exaggeration. We kept all communication open and timely so the customer service provided was more than adequate. You emailed on May 27...... We did apply a second coat of the matte paint this weekend to try and tone down the shine a bit more and smooth out the texture from the longer nap rollers they used, but it’s looking better. I mailed the check on Saturday so I imagine it should make it to you in a day or two. I am not sure where your request for further rectification or discount is stated here so your attempt to make us look worse is not valid. We even had the crew return to apply a new sheen and the time/labor/materials cost was absorbed by WOW. You and I spoke on the phone and I listened to your concerns even though your voice was shaking very hard and I had to calm you down, explaining what we can do to help further. Your husband called as well to apologize for how you were acting. We have nearly 500 A+ reviews over various sites and proud of our business model. We take pride in how we communicate and provide top quality and service. At times errors occur or miscommunications. It's how we handle these ongoing that raises WOW 1 DAY PAINTING to the next level. We wish you all the best."

"Good afternoon, We do feel this review was mistakenly left, as you've now booked with us for the work to be done. We are looking forward to working with you [Member Information Removed] gaining at 5 star review. Sincerely, Wow 1 Day Painting"

"Thanks for the great note!"

"Thanks for the kind words and opportunity. We will be ready for the next time you need us!"

"Thank you for the kind words, [Member Name Removed]! We're grateful you entrusted us to help make your new house your own!"

"Thank you so much for the review, [Member Name Removed]! We couldn't be happier with your feedback and feel proud to have come through on delivering the WOW experience we hope to provide every single time. Thank you again for the opportunity!"

"Hi [Member Name Removed]....thanks for the opportunity and appreciate you passing our info along!"

"Thank you, [Member Name Removed]! We're happy to have provided you with a good experience and look forward to your next project!"

"Thanks for the 5 Star!!"

"Hi [Member Name Removed]. You have made it clear that you want to try and hurt my business. Your comments are copied/pasted from your post on YELP and below is my reply that I have already given regarding this matter and again we take full responsibility for this mishap. We do not accept work we cannot handle and in fact can turn jobs faster than most competition. Folks can see from the +300 reviews we have on various sites that we take our business seriously along with the nearly 3000 jobs we've done in the past 5 years. This was a non-service matter and all I can say is that I have coached my staff and how to not have this happen again. Notes from July 8th, 2021: Thanks for your review & have spoken to Lee. As the owner of this franchise, I take it very seriously to provide a positive experience every time. I was not aware of this situation as we have many estimates to complete and I count on Lee and others for doing their job. By all accounts we dropped the ball on this one and want to publicly let you know that it'[Member Information Removed] unacceptable and I expect more from my employees. It is correct that our schedule is extremely full with projects and we should have consulted with each other to see what could be done for moving projects around to accommodate you and completing this in one day as we do on so many other occasions. I would like to extend to you my apologies and hope this sheds more light. If you would still like to dschedule with WOW, I am very happy to discuss and offer a reduced price. You can email me at [email protected] if you like. I greatly appreciate your note and the opportunity if you desire. Kind regards, Mike Read less"

"Thank you for the kind review, [Member Name Removed]!"

"[Member Name Removed], It was a pleasure working with you and appreciate you inviting us into your home to provide you the service you desired."

"Thank you so much for the warm review! We work hard to provide a quality that is unexpected! Enjoy your new kitchen, [Member Name Removed]! Hope to work with you in the future!! ~The WOW TEAM"

"Thanks for the opportunity and is great to hear of your satisfaction! Speed + Quality = WOW!"

"Enjoy your new Deck! We work hard to make our Clients projects come to life! Enjoy and we look forward to working with you in the future!"

"Thank you for the amazing review, [Member Name Removed]!"

"Thanks for letting us in your home and was a fun project."

"Thanks for the opportunity!!!"

"WOW! Can't say enough for the kind words and we had a great time working with you while keeping our distance during this trying time. The 'New Norm' I guess but happy to still be helping clients like yourself. We look forward to the next project!"

"Hello and thanks for the kind words! We value the relationship built and look forward to future projects."

"Thanks for the opportunity! Let us know if/when ready for the next project."

"Thank you very much for the opportunity during this time of year and world crisis. We value your business however value your's and our health/safety more so we hope me met/exceeded expectations regarding this. All the best!"