Tony's Appliance Inc

It went great! There was a cancellation so they got out right away and they carry a lot of parts with them so it got fixed right away.

Our newer refrigerator fridge section went out. Tonys was able to come out the next day. "Paul" the repair technician was knowledgable, prompt, courteous and covid conscious... diagnosed and repaired our refrigerator on the spot having the part with him made all the difference. Price was fair. So glad We called Tonys!

They provided a quote over the phone and were able to schedule the replacement that day.

Great. I got the price over the phone. They were able to come out the next morning and do the replacement. It took about one hour. The work was done in a satisfactory manner.

Repair person was nice but he admitted the repair would not have been necessary if it was installed properly...Then he asked who installed it and I told him it was Tony's Appliance! I spoke with the owner and asked him what he had to say about it and he stated that his pockets were not deep enough to help out to the degree I wanted. I had not even mentioned an arrangement as of yet. I paid for the repair, hundreds of dollars, in full. Believe me, he has lost a long time customer...

The repairman came out and fixed the broken belt in our dryer. He also gave us many tips on care for our washer and dryer. That goes above and beyond what our expectations were for the service call. Thanks!

Do to cost of repairs we've decided to instead replace the washer. We purchased our new washer thru Tony's Appliance because of the professionalism of the service tech and the office for handling my new washer order.

Machine wasn’t repairable. Service tech gave excellent advise about what to look for in finding an economical replacement machine. While he did not pressure me to buy from them, I did buy a new one from Tony’s / they credited back part of service fee and were able to deliver the next day. Very pleased with this company

Excellent! Mike didn’t have a pump on hand, but located one in a nearby parts store, so he drove over and got it. All fixed in one trip!

Called on Saturday and had an appointment for Thursday morning, which was far sooner than the other repair option I contacted. Tony (yes, the one whose name is on the trucks) was able to arrive early and called ahead to confirm that would be okay. He identified the problem and had the work done very quickly. Very knowledgeable and personable. I would definitely consider using Tony's again.

Excellently! Mike, the technician was very friendly & explained everything very carefully. He was thorough and very professional. We will definitely use Tony’s again & recommend him. The response time was quick.

The technician was on time - even a bit early. He explained what was wrong and worked quickly.

The sales staff and delivery people are highly professional. We got the new stove back in April, and the refrigerator just this week. Great to work with!

I had a motherboard failure on a Samsung clothes dryer that I purchased from another local store. It was the second failure in the three years since I purchased the dryer and the other company was useless. I had Tony‘s appliance out to look at the issue. The service technician was honest and upfront that would cost close to $500 to replace The two needed boards, for the second time, and that the repair would only carry a 90 day warranty. I asked him what he would do, and he said, to be frank, you could buy a new dryer with a two year warranty for less than $100 more than this repair would cost. Tony’s gave me a 50% credit on my service visit and I purchased a new clothes dryer. It was installed on a Saturday morning. They were absolutely on time, completely professional, and wonderful to work with. I would recommend everyone at The two needed boards, for the second time, and that the repair would only carry a 90 day warranty. I asked him what he would do, and he said, to be frank, you could buy a new dryer with a two year warranty for less than $100 more than this repair would cost. Tony’s gave me a 50% credit on my service visit and I purchased a new clothes dryer. It was installed on a Saturday morning. They were absolutely on time, completely professional, and wonderful to work with. I would recommend everyone at Tony’s appliance. Marvelous service from every single person I dealt with !

He fixed the problem which he knew exactly what to do from the beginning and also checked out a couple of other things to make sure everything was working ok.

Technician was prompt and very professional.

Very satisfied with every aspect of the encounter. Would recommend.

excellent service and repair. just that the part cost $188, which is not Tony's fault plus only guaranteed to 90 days. Bummer on Samsung. $160 on labor which not cheap but suppose is going rate for 2 calls.

He needed to improvise, but he did an excellent job and it should last until we're ready to replace the dishwasher.

Technician was honest and knowledgeable about the appliance and the issue we were having.

Very friendly and did a great job. Post-installation, we had an issue with a gas leak. Basically, there was a gas fitting to a fireplace that was not properly installed and the installation of the water heater must have disturbed it to a point where a significant amount of gas was seeping out. We called the gas company and got it capped for now. Not the fault of the installers, I only bring it up here to make people aware that it can happen.

It went fabulously. Scott came to my house on a Monday to check out my busted microwave. He was super nice, on time, and very honest. He let me know that a repair was going to cost me more than a new microwave. He asked the store to provide me some options and Heather sent me an email with 4 options within a couple of hours. I called her to arrange the purchase and delivery/installation. Jonah and another gentleman arrived two days later (only because I couldn't make one day later happen on my end) on time and I had a brand new working microwave 20 minutes later. The entire experience was terrific from beginning to end. Everyone was super friendly, on time, helpful, and, best of all, saved me money. I will definitely recommend them to my friends and family!!

Went well, always prompt and professional.

The repair person was prompt and professional. He had time to look at my dishwasher that was making noise as well as repair the microwave - which was the original appliance for the call. I like to use local businesses whenever possible. I would definitely use Tony's Appliance again.

I have had Tony's repair several appliances for me over the past many years and have even visited their showroom to purchase new appliances. I have been told on multiple occasions that while they do sell appliances they are geared more toward repair and I would have better luck purchasing elsewhere. One employee even directed me to a retailer in the Inver Grove Heights/Eagan area. When I called to have a new dishwasher installed and a repair made to my oven I was told that the estimated charge for the DW install would be approximately $300.00 and the range repair would likely exceed $200.00. Additionally I asked how much It would cost to have a water line hooked up to my existing refrigerator and was told minimum $200.00. When I said that these charges seemed high I was told that since I hadn't purchased these appliances from them they would have to charge a higher than normal rate to makeup for the profit they did not receive from the original purchase. I scheduled the appointment but decided to cancel as this did not sit well with me. I have been a loyal customer and even wanted to buy from them in the first place. As per usual with most retailers these days the lady who took my phone call didn't seem to have any care in the least. I have made an appointment with another, less local AL vendor.