
About us
Thomas Exteriors is a company that prides itself on their customer relationships. Pride in craftsmanship leads to hundreds of satisfied customers every year.
Business highlights
Services we offer
Residential and commercial exterior remodeling. Including windows, siding, roofing (asphalt, rubber, wood shingles, shake shingles), & gutters.
Services we don't offer
Metal Roofing
Amenities
Eco Friendly Accreditations
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- PayPal
- Check
- CreditCard
- 11
Assorted photos uploaded by Thomas Exteriors L.L.C.
Number of Stars | Image of Distribution | Number of Ratings |
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From the get-go my experience with TD Roofing was disappointing:
- NO SHOW ON ESTIMATE. My initial call: Joe (the owner) said he'd come by at 9:00am the next day to look at the project and give me an estimate. By noon he hadn't shown or called, so I had to call him. He seemed to be fumbling for an excuse, and said "Oh... hello... I'm in my truck... it's a mess... I thought I'd lost your number... oh wait, here it is." He agreed to come out at end of day for the estimate.
- SCOPE OF WORK. The problems he was asked to look at were: 1) An inoperable power fan in the attic; 2) A small area of mold on underside of roof in the attic; 3) Installation of flashing kickouts; 4) Installation of additional hooded roof vents. Turned out the problem with the inoperable power fan was simply a switch that had been set to "off" accidentally, and that the related mold problem wasn't very severe. Joe agreed that if I provided the anti-mold spray or bleach, upon his return to do the job he would go in the attic and squirt the "offending areas."
- TIMETABLE AGREED UPON. Joe said he couldn't do it the following week (Week 1) but he put me on the schedule for the week after that (Week 2). That was fine.
- NO CHANGES TO SKED. Week 1 went by without hearing anything from Joe. No notice of problems, no need to reschedule, anything. We were counting on the work being done the following week, as agreed.
- NO SHOW ON JOB. Week 2 (the scheduled work week) came and went and we heard nothing at all from Joe.
- HAD TO HUNT HIM DOWN. On Tuesday of Week 3 I called Joe and asked what was up. Again, I got excuses: "Oh, that heat wave last week really backed us up... I'm on a big job right now... I'm not sure when I will be able to get out there, maybe Thursday or Friday." I forced him to promised to call me on Thursday morning with a FIRM day and time. He said he would, and he did. The work was now set for Friday of Week 3. (One week late.)
- ARRIVED UNPREPARED. Joe showed up and needed to be reminded what work he was supposed to do. He couldn't remember where the flashing was to be installed. There was some confusion over whether the project was for two or four flashings. I had to get out the inspection report and show him the photos that I had shown him at the estimate meeting. We figured out that the project only called for the installation of two flashings - but, Joe said, he "could do four if I wanted them." We stuck with doing only two.
- BROKEN PROMISE. As he went to his truck to get materials, I called after him, "Hey - don't forget, before you leave, you're going to go into the attic and squirt some spray on that mold." He replied, "Oh, today's really busy. I have a big job in Chaska. I'm not going to be able to do that." I said, "You said you would - it will only take ten minutes." Joe: "No, I'm really busy today - I know ten minutes doesn't seem like a lot, but it is." Me: "Whatever... I seem to have had to fight you every step of the way on this job, and now you won't do this, either. You do whatever you think is right." ONLY AFTERWARDS DID I REALIZE - he was going to have the extra time to put two additional flashings in when I was going to pay him $60 for each. But he couldn't afford to take ten minutes to fulfill a promise he had made to me.
He did the work. I paid. I have no way of knowing whether his roofing skills are worth anything. But his business and personal skills did not impress me.
UPDATE: Just got off a heated phone call with Joe. He didn't call to apologize, but to take issue. He admitted he didn't do what he had promised he would (spray my attic ceiling) because it would have earned him any money. I said I would have paid him if he had explained it was an issue of money - he countered that "I didn't offer to pay." He also said it was "low" of me to write a review like this. I hung up when we started yelling at each other. Then he sent me a text telling me that 95% of his reviews are positive... and that I am "disrespectful" for hanging up. Sorry, I don't have time to yell on the phone. Phew! Caveat emptor!
"Sorry for the misunderstanding."
Just heard back from Joe and he was out of town and had some issues with his website. I'll probably get a bid from him in the future.
By the end of the first day the entire roof was shingled and required ridge finishing, etc. over the last 25% or so on the second day. Crew arrived early on second day and was done before noon. Their cleanup job was sterling. We have come across almost nothing in the way of shingle pieces, nails, bits of plastic, etc.
TD Roofing gives a company 10-year warranty in addition to the manufacturer's warranty.
All in all we would not hesitate to recommend this firm most highly.
Joe came out Wednesday morning at 7:30 am and was followed shortly by his crew, they started working right away and worked until 8:30 pm.
They did a great job, our new roof looks great. They did a great job with the clean up and were able to get the job done in one day.
I can easily recommend TD Roofing, we need new siding and gutters and will be using them to fulfill those needs.
Thanks TD Roofing for a GREAT Job, it was a wonderful experience!
the flashing as well as seal some exposed nail heads he found. If you are looking for an honest and hard working roofer I highly recommend TD roofing.
"Thanks. I hope your enjoying your first Minnesota winter!"
"Thanks for the post. I have received some calls from a few of your neighbors and will be in your area again soon! Joe Thomas Owner"
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