Menards

unknown

unknown

I purchased 150 bags of landscaping mulch and had it delivered. The delivery went well.

Complaint in re incorrect refund amount and poor customer service
On 10/26/13 I bought a washer and a dryer at the Menards in Burnsville MN for a pretax total of $1708.00, and with tax a total of $1829.69 paid in cash.  This was bought during Menard's 11% rebate promotion period so I filled out the rebate form and have still not gotten the rebate yet.  When I arrived at the store in the morning I was told by the guest services desk that they don’t have
enough cash on hand to give me a refund, and after some waiting and arguing, I was told I had to come back another day for the cash.  I thought to myself that Menards had no problem taking my cash and that with many cash registers and being in the business of selling things that coming up with cash for a refund would not be a difficult task.  Moreover, they had my cash for two weeks and could earn interest on it, could invest it, and to now hold it longer would be very rude and unethical. 
Moreover, any customer should be treated with respect and professional advisement, and that was lacking to a great degree.  Manager Ryan Melchoir was very rude, condescending, and needlessly argumentative and abusive to me as he prolonged the refund process at the expense of my time and emotional well-being.  I advised him that taking up so much of my time, 40 minutes, would be something that normally I should be compensated for, especially since I had to educate him on what good customer service standards are as a former Menards employee and retail business researcher.  He clearly needs retail customer service, marketing, and people skills coaching.
After some discussion and waiting around Manager John Pedretti contradicted Ryan Melchior making him look like a flat out liar by saying that he could get the money and all of it but that I would have to wait 10 minutes for him to get it ready (keep in mind it was my money), and I never even had the washer and dryer leave the store as I realized I did not need them.
As John was giving me my cash he said that I would only get my amount less the 11% rebate amount.  I told him I never got
a rebate and doubted that I would. Menards advertised the rebate and I was only following the instructions on claiming it.  I did not know I would need to return the merchandise but that’s my free choice and Menards can’t take that away.  Forcing me to take a rebate instead of the full refund amount is unethical and I won’t put up with it. 
When John Melchoir gave me my money back for the refund less the 11% rebate amount he made an obvious math error and I have receipts and pictures to prove it.  According to my original rebate receipt the 11% rebate amount is only applicable to the non-taxed purchase price (I have a copy).  Thus the non-taxed total I paid was $1708.00 and that is the amount the 11% rebate is based on, so the rebate I theoretically would get would be for $187.88 (I have not gotten any rebate at this point).  However, John Pedretti and cashier Ashley incorrectly and obviously made a math error in that they subtracted 11% of the total amount including tax, thus denying me a total of $201.26 which means you owe me $13.38 even if I get and use the rebate.  Yet at this point I am so displeased with the level of poor service and math skills that I will not accept the rebate and will work to get all my money back. 
Thanks,
Jeremy Swenson (A pal of Chad Dolly who has also had issues with Menards)

I thought they had a good selection of shingles (better than another home improvement store). I bought shingles, and all other necessary supplies from them. Their prices were competitive and supplies were delivered on time.

The plumber didn't check to make sure the shutoff valve in my condo complex was off before installing a bathroom vanity and caused a flood that leaked into the two units below me. A week later, the handyman forgot to turn off the shutoff valve to the tub before removing the facets. This resulted in a disastrous flood that caused extensive damage to my condo as well as the two units below me. The damages total in the $7,000 - $8,000 range. Do not ask Menards for recommendations.

Although I checked that the "company didn't perform the work," I did buy the window blinds from them, I just installed the blinds myself. All it takes is a screwdriver, and an extra helper and some arm power. The Menard's employee was very helpful, and checked with me two times before he cut the blinds to my exact measurements! I had some odd sized windows, and when it says "would I hire this company for a future job?" yes, I'd go to Menards again.

Menards has some of the best prices, and I generally find it easier to get help from an employee there than at other home improvement stores. It is my favorite store to shop at!

I FOUND THAT THEIR PRICES ON VANITY TOPS WERE CHEAPER THAN OTHER HOME IMPROVEMENT STORES. THE SALE ASSOCIATE DID NOT KNOW AN EXTENSIVE AMOUNT OF INFORMATION ABOUT BATHROOM VANITIES. LUCKILY, I HAD ALREADY RESEARCHED THEM AHEAD OF TIME. I ORDERED THE VANITY AND SIDE SPLASH AND IT ARRIVED THREE WEEKS LATER. I HAD TO CALL TO SEE IF IT CAME IN. I WOULD USE THEM AGAIN BUT ONLY AFTER LOOKING AROUND OTHER PLACES FIRST.

I WORKED WITH JASON ON THE WINDOWS AND EVERYTHING WENT SMOOTHLY. HE HELPED ME TO GET THE DIMENSIONS AND OPTIONS IN CORRECTLY AND MAKE USE OF MENARD'S 11% OFF SALE, SAVING ME OVER $900. HOME DEPOT WANTED TO CHARGE ME OVER $15,000 FOR THE SAME WINDOWS. WHEN THE WINDOWS ARRIVED, I REALIZED THAT I HAD MADE A MISTAKE ON THE GRILL PATTERN ON THE TWO SINGLE-WINDOW CASEMENTS. JASON MANAGED TO GET THE SASHES REPLACED AT NO CHARGE TO ME. I RESEARCHED 6 DIFFERENT STORES AND 7 DIFFERENT BRANDS AND THIS WAS BY FAR THE BEST COMBINATION OF QUALITY AND PRICES.

AFTER LOTS OF RESEARCH, I DECIDED TO GO WITH A BRIGGS VACUITY TOILET WHEN MY OLD TOILET NEEDED REPLACING RECENTLY. IT''S A VACCUUM-ASSIST MODEL HIGHLY RATED BY CONSUMER ORGANIZATIONS AND TOILET TESTING GROUPS AND INFO. ON THE WEB LED ME TO THINK IT WOULD BE HARD TO FIND OUTSIDE OF SPECIALIZED PLUMBING SUPPLY STORES. BUT LO AND BEHOLD, MENARDS HAD IT, AND ON SALE, TOO--AND IN STOCK (IN DIFFERENT COLORS AND STYLES). THE SELECTION OF PLUMBING STUFF AT THE STORE WAS PRETTY IMPRESSIVE, ACTUALLY--AND I WAS ALSO IMPRESSED WITH THE WELL-STOCKED ELECTRICAL DEPT.