Honest-1 Auto Care - Burnsville
About us
Honest-1® is committed to providing you with a wide range of high quality automotive services. Along with providing the best service, Honest-1® wants to ensure our customers are thoroughly educated on the systems and services necessary to keep their vehicles in the best running condition possible. If you have had your car serviced at Honest-1 Auto Care® please fill out our customer survey. We value your feedback. Select an individual service below to find more information about the service and how these services affect your vehicles's maintenance and the impact they have on our environment.
Business highlights
13 years of experience
Services we offer
Mechanical and electrical maintenance and repair by ASE certified technicians on all makes and models of cars and light trucks. WE FIX EVERYTRHING!!
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.530 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 70% | ||
| 17% | ||
| 7% | ||
| 3% | ||
| 3% |
Showing 1-25 of 30 reviews
Samuel H.
Apr 2017
They ended up diagnosing a leaking rack and pinion for me and taking care of that as well. Got everything taken care of within a time frame that worked well for me at a fair price. The inside of the van smelled strongly of power steering fluid for the first day, so I'm not sure if some got tracked in by the technician, but eventually it aired out. Pretty nice shop and service, I plan on going back.
Cheryl S.
Feb 2017
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Jackie C.
Jun 2016
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Jason P.
May 2016
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RAJ M.
Feb 2016
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Tom S.
Feb 2016
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Donna C.
Feb 2016
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Lisa Q.
Oct 2015
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Kristin G.
Oct 2015
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REGINA H.
Mar 2015
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Response from Honest-1 Auto Care - Burnsville
"[member name removed] I would really like to speak with you regarding your experience. Customer satisfaction is very important to us and is only second to our dedication to providing quality repairs and maintenance. I am concerned that there has been some confusion as we do absolutely offer 0w20 here. The product we keep in stock at all times is Amsoil Full Synthetic, the best option available. Please call me directly. I would appreciate the opportunity to make things right with you. -Tom, General Manager 763-318-6886"
Mary F.
Mar 2015
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Response from Honest-1 Auto Care - Burnsville
"Thank you very much. We will always work hard to take care of you as long as you are in the area! - Tom, General Manager"
Denice H.
Mar 2015
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Response from Honest-1 Auto Care - Burnsville
"We appreciate the business and hope to take care of you again the next time you are in need of auto service. -Tom, General Manager"
Jessica Z.
Feb 2015
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Response from Honest-1 Auto Care - Burnsville
"Thank you for the kind words. We look forward to seeing you again soon."
Ann E.
Feb 2015
Great. Always great customer service and very friendly. Never feel like they "make up" notifying us about additional repairs that may be needed. No pressure felt to have them do the work. Very professional. Trust them. They send out coupons on a regular basis for an oil change and we usually upgrade to a full synthetic oil which is a bit pricier, but the regular oil change coupon is very fair
Response from Honest-1 Auto Care - Burnsville
"We are only able to be here because of the great people in this area. Thank you for your continued patronage! -Tom, General Manager"
Kathryn S.
Feb 2015
My experience was great. They seemed very upfront with their prices and honest with me about my car. I did not feel like I was getting ripped off. They never do any work without my permission.
Response from Honest-1 Auto Care - Burnsville
"Thank you very much!"
Karl J.
Feb 2015
They are a great company! They are awesome to work with. They have a clean facility and they were very quick. They keep sending me discounts to come back. They were very professional.
Response from Honest-1 Auto Care - Burnsville
"We truly appreciate the nice review and your business. -Tom, General Manager"
Justin B.
Feb 2015
Everything turned out okay. They were up front with me. They took me back to my car and pointed out what was wrong and what I needed to fix. I was able to walk in and I was able to get in right away.
Edward G.
Feb 2015
I love that place. I am a repeat costumer with them. They do not do any services without your permission.
Response from Honest-1 Auto Care - Burnsville
"That is so nice of you to give us such wonderful feedback. It makes it all worth while. -Tom, General Manager"
Gerald D.
Jun 2014
unknown
Response from Honest-1 Auto Care - Burnsville
"We apologize for seems like the run around with your vehicle repairs. We were not able to get the manufacturer to condemn and provide warranty replacement until your most recent visit. We want to do what is best for everyone involved but also be accurate in the repairs we provide. We understand that having to bring your vehicle back to us a second time is an inconvenience. Please know that we always use quality parts but the are all produced on assembly lines in factories so there is always a margin for defect. We hope that you will consider us in the future. We will work hard to make sure you leave with a smile."
Barb P.
Sep 2013
I dropped off my car on Thursday evening and had the work done on Friday. I was called to explain what needed to be done and okayed the work. I was called again when the work was done. Stopping by to pay my bill and pick up my car, I was greeted and treated very professionally. I was impressed...the work was very well done and nothing was added just to increase my bill...they match the name...'honest'.
Chona S.
Sep 2013
One day I ask for oil changed they forgot to closed the cabin for my filter A/C when they said that I needed changing it ...never offer to check my break they just do oil change and said good byee and its too pricy for oil changed have to pay almost 90 dollar if you don't have coupon ..
Response from Honest-1 Auto Care - Burnsville
"We intitiated a double check program after this service to ensure that we do not make mistakes like these as we understand is damages our relationships and causes our valuable customers to lose confidence in us. I believe that there was a miscummunication about pricing. I have spoken with the customer who stated during our call that she understands now and will be returning. We truly value each and every customer and hope that this unique experience doesn't stop others from giing us a try. We will work hard to make it a great experience!"
Tyler C.
Sep 2013
We had been told at Autopia in Bloomington that we needed a new head gasket to fix our oil leak (estimated at $3000). We sought a second opinion and our oil leak was corrected at Honest-1 during the course of a routine oil change by tightening a loose cap. We were very grateful this solved the problem and that the staff at Honest-1 correctly identified it. We have not had oil leaking since that oil change. All of the staff at Honest-1 that we have encountered have been professional, prompt, and friendly. We will be repeat customers.
Response from Honest-1 Auto Care - Burnsville
"We are so happy to hear that you were delighted with your service. We appreciate the kind words and hope to see you again soon."
Patricia B.
Sep 2013
They found a problem I didn't know existed. Invited me into the shop to see it for myself.
Response from Honest-1 Auto Care - Burnsville
"I want to personally thank you for taking the time to share your experience with others. -Tom Watson"
Robert H.
Aug 2013
I made an appointment with Honest-1, they replaced the valve in less time than the Honda dealer took just to come up with the diagnosis and process the quote (and at less than half the cost.) The Check Engine light is no longer a problem, and I no longer take my Accord to the Honda dealer for repairs. Honest-1 was fast, economical, did exactly what they said they'd do in the time they said it would take, and the final cost was exactly what the estimate was. I have no problem recommending this shop to others.
Response from Honest-1 Auto Care - Burnsville
"Thank you very much for the business and taking the time to tell others about us. We look forward to seeing you again in the future. -Tom Watson, General Manager"
Donna C.
Jul 2013
I had called and made an appointment for an estimate and was greeted promptly when I arrived. I had come with a list of repairs; some minor and some major. The listened intently and were patient with all my questions. Their estimates are free, which I found refreshing and I was promised a free loaner car to use during repairs. When I dropped my car off, I was told that the loaner had mistakenly been given to another customer and they were not sure when it would be returned. Instead of just saying 'sorry', James, the tech, immediately called Enterprise Car Rental and had another car delivered for me to use. The garage kept my car for five days. Their initial estimate was reasonable, but imagine my surprise when the bill was LESS than the original estimate! AND...I had a coupon from Angie's List that they honored for $150. I can not say enough good things about this place. It is comforting to know I have finally found an honest repair shop which, by-the-way, is also their name, Honest-1 Auto Care-Burnsville.
Response from Honest-1 Auto Care - Burnsville
"We, as a team, would like to thank you for letting us take responsibility for the care of your vehicle and for the kind words. We hope to see you again in the future."
Licensing
State Contractor License Requirements
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FAQ
Honest-1 Auto Care - Burnsville is currently rated 4.5 overall out of 5.
Honest-1 Auto Care - Burnsville accepts the following forms of payment: CreditCard
Yes, Honest-1 Auto Care - Burnsville offers free project estimates.
No, Honest-1 Auto Care - Burnsville does not offer eco-friendly accreditations.
No, Honest-1 Auto Care - Burnsville does not offer a senior discount.
No, Honest-1 Auto Care - Burnsville does not offer emergency services.
No, Honest-1 Auto Care - Burnsville does not offer warranties.