Firespaces
About us
We are a full service fireplace company, family owned and operated. We take care of our clients personally. Norm not only does the initial preview prior to installation, but also installs, guaranteeing that the work is done to his exacting standards. On rare occasions we do use subcontractors but they are individuals with whom we have long and trusted relationships. We will also help with design and have lots of experience with custom outdoor firepits and fireplaces. We rely heavily on word of mouth from our clients and consequently must earn their respect through the service we provide. Jim has been doing service of gas fireplaces and stoves for over 15 years and is a strong member of our team. Dennis has been doing stone and tilework most of his life and is a true perfectionist. We are proud of our work and will try to prove ourselves to our customers at every turn. 50 Mile Radius of Burnsville but will service outside our immediate area with travel time and expenses covered by customer
Business highlights
24 years of experience
Services we offer
& accessory items, BBQ, Sales & installation of fireplaces, electric stoves, fire pits, gas logs, gas stoves, grills, inserts, outdoor kitchens, outdoor products, stone work, wood stoves
Accepted Payment Methods
- CreditCard
Reviews
4.739 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 3% | ||
| 5% | ||
| 0% | ||
| 5% |
Showing 1-25 of 39 reviews
Jennifer O.
Dec 2014
After talking to a couple of other companies, I called Firespaces to hear what they had to say about my idea. I knew I wanted to work with Husband and wife team, Norm and Donna with their knowledgable and personable approach. From the home consult to visiting their small but well stocked showroom to choose the fire insert, doors ect., to the installation was a pleasure. Norm is extremely knowledgable and practicable down to being able to adapt the fitting of one of the glass doors on the spot due to an imperfect brick opening! Donna compliments the team by being very helpful with my phone calls and when visiting the showroom for choosing. When the bill arrived I found a small mistake and called Donna. She immediately corrected the bill with a sincere apology. If you are looking for true knowledge, experience and personable service, Firespaces is for you. I love supporting this local family business. To follow up, I had Norm come out again to service and relight the pilot light.
DIANNA S.
Oct 2014
as above
William N.
Feb 2014
They figured out the flue had spiderwebs in it, which was enough to block the vent. They also discovered that the flue liner had not originally been installed all the way up the chimney, so they lined it and put a new chimney cap on it. The process went very well. They got it done in a timely manner and it works great now.
Response from Firespaces
"Thanks, [member name removed]. We're happy to be of help."
Linda E.
Jan 2014
Annual gas fireplace maintenance
Response from Firespaces
"Thanks so much for the positive response. We hope you'll remember us for your future needs and recommend us to your friends and neighbors. Thanks again!"
Susan R.
Dec 2013
It pains me to write a negative review but I need to describe our experience with Firespaces Incorporated in Burnsville. We had them out to repair our fireplace insert ? the pilot light would not stay on when we turned the knob from the pilot to on position. He replaced the thermopile ($205) and the fireplace insert worked for one week and then the problem returned. I called Firespaces to have them come out again and I was told that the service person (Norm?) said that the burner on this insert was shot and ?if it was him, he won?t waste any more money on this insert?. If I wanted to replace the burner it would be about $1,000. They indicated a replacement insert of the same brand would be about $4,000 but they also have less expensive brands.
I then had another vendor, Minnesota Gas Grills & Fireplaces, come out. Jeff, the service representative, worked on the insert for about 30 minutes and determined that the pilot light flame had been turned up to high. However he did say we might have a valve going bad. He also said there is nothing wrong with the burner ? ?it looks fine?. Since it was such a ?quick fix? he only charged us $50 (their normal service charge is $129). Well sure enough, not more than two hours later the fireplace when out again and the same problem returned (pilot light won?t stay on when knob is turned from Pilot to On). I call Minnesota Gas Grills & Fireplaces and Jeff returned the next business day first thing in the morning. This time he replaced the suspect valve and we have had no issues with the fireplace since the valve was replaced. He returned the $50 check and then charged us the normal service fee and part cost.
I still can?t understand why the service representative from Firespaces Incorporated stated that our burner had to be replaced. Is it because they wanted us to buy an new insert???
I then had another vendor, Minnesota Gas Grills & Fireplaces, come out. Jeff, the service representative, worked on the insert for about 30 minutes and determined that the pilot light flame had been turned up to high. However he did say we might have a valve going bad. He also said there is nothing wrong with the burner ? ?it looks fine?. Since it was such a ?quick fix? he only charged us $50 (their normal service charge is $129). Well sure enough, not more than two hours later the fireplace when out again and the same problem returned (pilot light won?t stay on when knob is turned from Pilot to On). I call Minnesota Gas Grills & Fireplaces and Jeff returned the next business day first thing in the morning. This time he replaced the suspect valve and we have had no issues with the fireplace since the valve was replaced. He returned the $50 check and then charged us the normal service fee and part cost.
I still can?t understand why the service representative from Firespaces Incorporated stated that our burner had to be replaced. Is it because they wanted us to buy an new insert???
Response from Firespaces
"This is very embarrassing for us to have happen but it was a case of misidentification on our part. When the homeowner called to say that there was still a problem with the fireplace I took his info and as soon as I got an opportunity I relayed the info to Norm. This time of year is brutal with dozens of calls, some quite frantic, and it is confusing at times. Norm works long into the evenings at this time and we converse over the phone which is how I delivered the info to him. He confused this homeowner with another and gave me his response which was that he'd done all he could for them and they really needed to replace the unit as parts were going to be costly and difficult to find. He said he had already relayed this info to the customer. When I contacted this homeowner to deliver the news he seemed very confused but I dismissed it. A week or so later when Norm and I were lining up the next round he saw her name and asked what's wrong with this one. He saw the address which is how he remembers people. I told him that I had already taken care of it and relayed his message. Then he goes "Oh, no. That's not the right house." I cannot apologize enough to these folks. Jeff is a friend and a good man. I'm very glad they found him and he corrected the issue. I can see how they got the wrong impression about our goal but we honestly try to help people save money every way we can. I don't blame them for questioning our integrity but it was an honest mistake. I'm sorry it happened."
Peggy K.
Nov 2013
First meeting: the owner (Norm Patterson) demonstrated different choices that were available. Showed the basic insert that wasn't all that basic (beautiful frame, different fire settings, remote controls, settings based on room temperature) and showed us the rest of the line all the way up to the bells & whistles superior models. There was absolutely NO pressure to sell us the higher end models and he carefully got me into a conversation where he learned what I would ever need and gave me that good advice. We also arranged a date for the installation. Second, and included in the cost total Norm arranged for licensed plumbers to run both gas lines from the basement to the first and second floor fireplaces. Norm also had both fireplaces cleaned out and removed old burnt logs and ashes, etc. and disposed of it all. Really good cleanup job when the job was completed too. Next, Norm himself installed both inserts and screens (highly recommend if you have children or pets getting too close). He worked tirelessly from start to finish and came back a second day (for City Inspection) and all for the same agreed upon price. He also arranged for the City Inspector to sign off that the gas lines were installed according to code and were safely installed. The whole installation went smoothly and as planned from start to finish at a very good price.
Response from Firespaces
"Thank you, [removed member name]. It was a pleasure working with you and I hope you'll stay in touch."
Susan I.
Oct 2013
After many visits by various fireplace companies... I settled on Norm at Firespaces and I'm so glad I did.
Norm is great -- he came to my house, assessed the situation and provided an estimate, which didn't grow and grow during the process. Norm is one of those old-school guys who knows good customer service, has real-world skills and just-gets-the-job-done. He provided a great, cozy fireplace, at a reasonable price. Doesn't get any better than that.
Oh yeah, he also repaired and painted the old glass panels on the fireplace doors. Couldn't be happier.
Norm is great -- he came to my house, assessed the situation and provided an estimate, which didn't grow and grow during the process. Norm is one of those old-school guys who knows good customer service, has real-world skills and just-gets-the-job-done. He provided a great, cozy fireplace, at a reasonable price. Doesn't get any better than that.
Oh yeah, he also repaired and painted the old glass panels on the fireplace doors. Couldn't be happier.
Response from Firespaces
"[member name removed], you were a pleasure to work for and we hope you'll keep us in mind for your future projects. Thank you."
Jan K.
Oct 2013
Norm charges $65 for the initial appointment, then he will deduct the money from the final bill, if you hire him. That is fair, I think, and he came very promptly. On the other hand, many contractors will happily come for the initial appointment for free.
We hired him to remove an older gas fireplace and restore the original wood burning fireplace. He removed the box, removed the gas line, patched the resulting hole from the gas pipe, removed the chimney tube, checked the chimney, installed the chimalator and a handle, with which you can open/close the chimney cap down from the fireplace area. I think he did a nice and clean job, reasonably quickly. I give him almost all A's for the job. We have not used the fireplace yet, though, so if later I find something I do not like, I'll come back here to revisit the review. Until then - great job!
I only give him a "C" for the "price" item. First, you won't get the $65 back if you do not hire him. Second, when he was calculating the final price, he did a strange and significant rounding up, which did not match the initial estimate.
I still want to stress, that quality is the most important part, and I do not mind paying a little more if it is worth it.
We hired him to remove an older gas fireplace and restore the original wood burning fireplace. He removed the box, removed the gas line, patched the resulting hole from the gas pipe, removed the chimney tube, checked the chimney, installed the chimalator and a handle, with which you can open/close the chimney cap down from the fireplace area. I think he did a nice and clean job, reasonably quickly. I give him almost all A's for the job. We have not used the fireplace yet, though, so if later I find something I do not like, I'll come back here to revisit the review. Until then - great job!
I only give him a "C" for the "price" item. First, you won't get the $65 back if you do not hire him. Second, when he was calculating the final price, he did a strange and significant rounding up, which did not match the initial estimate.
I still want to stress, that quality is the most important part, and I do not mind paying a little more if it is worth it.
David B.
Aug 2013
wsVery well, the door between the house and the garage that they brought everything in had come apart and my fixing itwasn't very wasn't holding very weel so when they went out for lunch they stopped and bought so longer screws and rehung the door for me. It took the two of them about tree hours more than they had planned on, but there was no additional charge. Excellent family owned business.
Lois B.
May 2013
unknown
Gayle T.
May 2013
The response was excellent, We called and within 24 hours Norm arrived at the scheduled time, diagnosed and repaired the igniter, and performed the other items listed above. He is very knowledgeable, professional and personable. He is firmly on our call list.
Matthew S.
May 2013
Norm was great. He came to our house on a weekend to show us our options. We decided to go with an insert in the bottom fireplace since we wanted the extra heat for our family room. Upstairs we were more concerned with something that would look nice in our corner fireplace, so we opted for a gas log. The installation took a full day. Norm and his crew showed up on time and worked all day. He also helped get the city inspector out to inspect the installed gas lines. When it was all inspected, he connected everything and showed us how the controls worked. We've gotten a lot of use out of the insert during this extra cold Spring and we've gotten numerous compliments on the Eickler gas log.
Sheila T.
Feb 2013
Firespaces put in a new wood burning stove insert, A Vermont Castings Montpelier. I had a great experience from the first visit and the installation. I am a person with several question and I want to know all the options. Firespaces sure kept up with me in that respect. The also put in a stainless steel liner in my chimney. The two men that did the job, Norm and I believe it was Steve, were very friendly. I trusted them and even left the house while they finished the job. They were very careful in what they did and they left things clean. I had questions even after the install, which I called Firespaces and Donna helped me through those questions. She is also very knowledgeable about the benefits of different types of fireplace inserts. Anyway, the service was great and the fireplace looks great. They even pushed to get the installation in before Christmas. Firespaces was fulfilling, the process was refreshing especially when I demand really great service in these harder economic times.
Mike F.
Dec 2012
Was prompt and courteous! Would use again... told me to keep gas
fireplace running all the time... we were turning it off in the summer!
Thanks!
fireplace running all the time... we were turning it off in the summer!
Thanks!
LOIS B.
Dec 2012
The man that came out was punctual and competent. He was friendly, knowledgeable and willing to answer questions. Both fireplaces were serviced and are ready for the winter!
DIANNA S.
Oct 2012
Very well - see above.
Geoffrey D.
Oct 2012
It took three trys at making an appointment, the first appointment, the office called and said he was running late, the appointment
was for between 1-4PM, at 4:20 he called and said he was still tied up at a previous call, wanted to come at 6PM, we had to leave
so made another appointment for the next Tuesday, he forgot it. Made another appoinment for Thursday (first stop in the AM).
He showed up a little late, but, went ahead and took the fireplace logs out and replaced a part, the tried to get the logs back and
could not remember how they went back. He deducted 20% from the bill for the appointment mistakes, etc. (I will have to take
his word for that) I had to take the fireplace apart and try to get the logs back in place.But, anyway, what he replaced does work.
was for between 1-4PM, at 4:20 he called and said he was still tied up at a previous call, wanted to come at 6PM, we had to leave
so made another appointment for the next Tuesday, he forgot it. Made another appoinment for Thursday (first stop in the AM).
He showed up a little late, but, went ahead and took the fireplace logs out and replaced a part, the tried to get the logs back and
could not remember how they went back. He deducted 20% from the bill for the appointment mistakes, etc. (I will have to take
his word for that) I had to take the fireplace apart and try to get the logs back in place.But, anyway, what he replaced does work.
Justin F.
Sep 2012
Our fireplace in the house we just bought seemed to work ok the first time I used it. The second time it ran for about 10 minute then shut off on its own, and the third time ran for about 10 seconds died. I emailed firespaces and they responded very quickly and we worked out a date to come take look at it for Saturday at 9am. At about 8:55 Norm called me to give me a heads up that he was running a little late which was awesome, most contractors don't bother with details like that. He got here, took his shoes off, laid out a big blanket to work on so nothing got dirty and explained to me exactly what he was doing the whole time. He found a bad thermopile, replaced it and then gave me a lesson on how to clean the inside glass which was really nice of him to do. Norm is a great guy, from what I can tell the price was really fair and I'm very happy with the way the whole thing went. I'll definitely call them again for any kind of fireplace stuff I need in the future. Thanks Norm!
JEFF W.
May 2012
Great. No problems. The parts were found quickly, ordered and I was informed when they arrived.
Bruce W.
Apr 2012
The entire process encompassed almost a month. Upon deciding to select Firespaces, we requested a digital copy of their insurance policy which we received the following day. Since the insurance policy met our expectations, we mailed the requested down payment. Withinin a week the product was initially installed, however, the installation did not meet the aesthetic expectations for ourselves as well as the installer. Upon courteous and multiple discussions over the following 24 hours, the installer presented a excellent re-arrangement of the fireplace insert to increase the aesthetic appearance. The installer gave a complete description of the use and care of the fireplace insert as well as booklets and a CD about the product. The two installers (one is an owner) were very courteous and clean during installation.
Jeri-Kay S.
Mar 2012
Called in morning and spoke to Donna. Norm called back in a half hour and said he could come out that afternoon. This was not an emergency, but was happy with the quick response. Norm is the owner and possibly the only worker (not sure). He cleaned 2 gas fireplaces and did some minor starter repairs on both. He replaced one part. He was prompt, cleaned up his own mess, I thought his price was reasonable and his work seemed thorough. Was very happy with his service and would call him again.
Al B.
Jan 2012
My gas fireplace failed to start after 18 years of service. Donna answered when I called and after explaining the issue, gave me an idea of what might be wrong and an ballpark estimate. She added that Norm would call the next day and most likely be able to stop by then. Donna called me back the next day to set up a time for Norm to stop by. He was exactly on time. He was respectful of my home by removing his shoes and having a large blanket to cover the work area. Norm took no time at all to assess the issue, show me what was wrong, replace the part (no waiting for a part to come in and another appointment, how refreshing!), and clean up. He was done in less than one hour. He then took a few minutes to entertain my dog (after graciously dealing with my puppy's curiosity while he worked).
RONALD K.
Jan 2012
The fireplace repair was one of the best if not the best service experience.I can see why this company receives its high ratings.My description of the work would have to include courtesy,skillful and meticulous
Beverly C.
May 2011
Norm was terrific to work with. He came to look at our existing fireplace and gave us various options for inserts, clearly explaining the pros and cons of each. The whole process was painless. After the unit was ordered, he kept us posted about the shipment. While doing the installation, he and his helper worked efficiently and didn't leave a spec of dust in the house. They covered the floors from the door to fireplace to keep from tracking through the house. They gave clear instructions on how to use and maintain our new gas insert. We are thrilled with the final product and highly recommend working with Firespaces. Not only does Norm know his stuff, but also, has a great personality and is very easy to work with. Afterwards, we hired him to put in new fireplace doors and screen for our other fireplace. Once again, the whole process was smooth and another job well done.
Steven S.
Apr 2011
Went to Firespaces at their Burnsville location after getting quoted for a Fireplace at another provider. Place was a little tough to find but the persistence paid off. Their quote came in lower and I was able to use the Angie's list discount for another 5%. We also liked the idea that Firespaces could tear out the old wood burning fireplace without going through the side of my house. They were able to pull it out the front without any issues. The owner and his wife were very courteous and explained all our options well. Before they would finalize the quote, he came out to our house for a final look first hand to make sure things were OK and then drew up the Invoice. The installation took 2 visits. One full day to tear out and install everything and hook up the gas line for inspection. The second day was to meet with the inspector along with me and then to do the final installation, trim, painting and startup. No problems with any messes or damage to our house during the process. And the installer (the owner) was very nice and even helped show us how to clean another gas fireplace in the house at no charge. We love our fireplace and would highly recommend this family owned business to anyone.
Licensing
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FAQ
Firespaces is currently rated 4.7 overall out of 5.
Firespaces accepts the following forms of payment: CreditCard
No, Firespaces does not offer free project estimates.
No, Firespaces does not offer eco-friendly accreditations.
No, Firespaces does not offer a senior discount.
No, Firespaces does not offer emergency services.
No, Firespaces does not offer warranties.