Burnsville Heating & Air Conditioning

When I called for an estimate on replacing my central air conditioner, the Sales man, Marty, called me back quickly. He was available to stop by and take measurements for a good estimate. He was very knowledgeable and experienced in the HVAC field so he could provide good information to me. He sent me the estimate within an hour after he left my house so I could review it to make my decision. Moreover, the turn around time to install was only out 2 days! On the day of installation, the installer arrived promptly and installed the new AC within 2 hours! He laid down tarps to protect my floors and he was very clean and tidy. Within a couple of hours after the installer left, I noticed a significant cold air leak around the humidifier. I called the service department and they had the installer return to my home within 1 hour to fix the issue. So, my experience from beginning to end including a service call was outstanding for this company. I am glad I selected to go with them!

They were very professional reasonable rate and very punctual.

Everything went very well. Bob, the salesperson, clearly explained my options on which model of Daikin furnace and A/C to go with. It was a totally no-pressure experience. I was able to verify from other websites that Daikin is a good brand of furnace. The installation went great; the technician was right on time, put down cloths to protect the carpet and showed me everything I needed to know about the new furnace. I couldn’t be happier with the whole process. The price I’m showing is after rebates I’ll be getting from Centerpoint Energy and Dakota Electric.

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They went the extra mile – again and again and again – and for no extra cost. Their commitment to finding and solving the problem was genuine and dogged – far past the point you would expect or even hope for. And although the problem was difficult, frustrating, and time-consuming to diagnose, they never wavered in their commitment to finding and fixing it. Our central air conditioning system had failed, and we contracted with Burnsville Heating & Air Conditioning to install a new one, which included an exterior compressor/condenser unit and an interior evaporator coil. After the install, when they could not get the proper readings on refrigerant pressure, they tried everything that they or the manufacturer of the system could think of. When none of that worked, they went to bat for us with the manufacturer, and replaced the new exterior unit. When the readings were still not right, they also replaced the new interior unit. When the problem persisted, they blew out the copper tubing lines that circulate the refrigerant between the interior and exterior units. When that didn’t work, they entered the crawl-space-like “attic” of our townhome to inspect the refrigerant lines. And that is when they found that the 5/8” diameter line, after it left the attic to go behind the exterior siding of our home, had been twisted, squeezed, and flattened into a narrow slit that measured from 1/16th to 1/8th of an inch – severely choking the movement of refrigerant. How and when did this happen? The only possibility we could come up with was that the siding on all the townhomes in our association had been replaced a few years ago, and there had been complaints about the visible quality of the work. The manner in which our copper refrigerant tubing was twisted was so extreme, according to the person who found it, that it appeared as if someone had grabbed onto it to break a fall. At this point, as at several previous points, Burnsville Heating & Air Conditioning easily and justifiably could have said, “It’s not our problem,” and washed their hands of the matter. Especially since replacing the refrigerant line behind the siding would have required removing all the siding from an exterior wall that included our neighbor’s AC controls, our association’s underground irrigation system controls, and our AC controls. But they were as dedicated to finishing the job as we were to having it finished. So they solved the problem by running a new exterior line vertically up to meet the intact interior section of the line, and adding housing for the exterior line that matched our home’s exterior trim . In sum, they went beyond what normally would have been about a 3-hour job, and stuck with it for 3 weeks, even though the problem turned out to be something that predated their involvement. They devoted six of their people and repeated visits to solve a problem not of their making. And they did this all at no extra cost, billing us only for the initial installation. Over the past 40 years we have owned 6 homes in 3 states, and have never seen anything remotely like the dedication to customer satisfaction exhibited by Burnsville Heating & Air Conditioning. Bottom line: based on our experience, you can trust these people to get the job done right, even if it presents difficult circumstances and unique challenges.

Great! They took the extra time to really research what I needed vs. what I was asking for and actually talk me down to a more appropriate unit for our home. Also provided information that cross-checked with which brands I should consider and which I shouldn't and why. Arrived promptly, were careful and clean, finished when they said they would, cleaned up after themselves, were courteous and great to work with. All installers were their employees vs. subcontractors. Very happy with the job. I've used them for years to service my old unit and even after checking out other companies, I came back to them to do the replacement.

We called Burnsville H & C for a service visit to fix our Air Conditioner on June 8, 2017. After the tech checked the outdoor unit and furnace, he then lied to my wife, who was home alone, about the repairs. The Tech claimed that the unit was completely void of AC gas caused by a leak in evaporator which required a new evaporator and a capacitor, at more than $900. My wife called me to talk to the tech. I asked how he detected the leak he said it was a rusty evaporator and that he had to add AC Freon gas as much as 2-3 pounds, at $74 for first pound $30? for addl pound of gas. I asked if he had checked for leaks the proper way with UV tracer dye to find a leak but he said no, he said that he “could tell by the rust. “ I asked if he would install a sealer type AC gas and he said no that his company would not allow it. I told him that I would not have the evaporator replaced at this time and for him to just add the AC Freon gas and capacitor. After I hung up he replaced the capacitor and then told wife that unit did not lose gas and had no leak. He did not have to add gas, but just replace the capacitor. A capacitor costs 14.50 and it takes less than 15 minutes to install. Burnsville H & C charged me $358, lied about the condition of the AC and charged me $200 more that the repairs should have cost.

We have been using them for decades.

The whole experience went very smoothly and professionally. They had by far the longest warranty on both parts and labor of the several companies we talked to.

I will never recommend or use Burnsville Heating and Air Conditioning in the future. I have a 3 year old house with a 3 year old Bryant AC unit where the AC Coil leaked out almost all the coolant. I called and had to wait 3 weeks for them to come and diagnose the issue which cost me $99.00. He added coolant but said he didn't know how long it would stay. The technician couldn't give me a price to replace the coil but said the office would follow up. When I didn't hear back I called 3 times before I talked with Bob the service manager who's response was "I don't know anything about it." I had left a message for Bob to call me previously...This was after 3 days of calling!! Bob did get back to me later that day with a quote for $525.00 for the labor to replace the coil and said that he would discount the price for my inconvenience (the $525 was the discount). When they came and replaced the coil it took the 2 technicians 1.5 hours to complete the work. That is $175.00 per hour!!! When I asked Bob about this he said they charge a flat rate and they apparently were efficient so it worked in their favor this time. I was very disappointed in Bob the service manager, it cost me over $600 to fix a 3 year old system and Bob didn't seem to care or didn't have a clue - I'm not sure which is worse. Warranty or not I will not call these guys again!!!

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They were professional and efficient.

We called Burnsville Heating and Air Conditioning because they carried the same brand as Centerpoint (we had already gotten a quote from Centerpoint and wanted a comparison). What I liked is that they didn't try to oversell us. They had a more expensive option and a less expensive option and didn't push the higher priced option on us, even though that's what we eventually chose because we wanted the highest energy efficieny. They were ready to install the furnace very quickly after we placed the order, which was important for us. When they came to install, everything went very smoothly. There were some changes needed to the ductwork and everything was done neatly and cleanly. They had to coordinate with the electrician, because we got new electronic controls for the system. That went very smoothly as well. They instructed us as to how to set up the controls and hook them to the internet. Since the installation the electrician has contacted us to set up the electrical inspection - I appreciate this because some contractors don't do this follow-through. Haven't been through a cold winter or hot summer yet with the new system, but so far, so good.

We recently had central air and furnace redone. The turnaround was quick and the service was outstanding!

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Serviceman was Ralph and he called before he said he would be here and was very prompt.  He was courteous and professional and offered suggestions on how to better utilize the air flow in our home.  Very knowledgeable and personable.  A very positive experience.

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