
Airic's Heating
About us
Are you looking for heating and cooling comfort you can count on? Our family owned and operated business provides incomparable HVAC services. Whether it's heating installation & repair or air conditioning installation & repair, we will exceed your expectations every time. Being an factory authorized Carrier dealer, we offer top-of-the-line energy efficient furnaces and air conditioners. Our goal is to make sure you are comfortable in your home without shrinking your wallet. If you are in need of a distinguished HVAC contractor, call us today! When the weather's a bear, call Airic's Heating and Air.
Business highlights
Services we offer
Our HVAC Services include: Heating & cooling installation, and maintenance. Furnaces and Air Conditioning Garage Heaters Boilers Ductless Systems Emergency repair and service. Duct-work and ventilation. Blower door testing. Insulation. Weatherization. Water Heater's, repair
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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86% | ||
6% | ||
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9% |
"We are a service partner with Xcel. SOP (Standard Operating Procedure) is to call the client and set up a time frame with the homeowner; for we do not always know the duration of the prior service/repair call(s). A service call may be a filthy filter take caused a shut down and takes 5 minutes to fix, or a call taking hours to repair. Our Techs are scheduled on a cloud based "live" dispatch software with GPS, preset calendar, active billing system, etc. This call was scheduled with a 0800 - 1000 arrival time, his 2nd of the day after the a 0700 call for an emergency "elderly no-heat" in Minnesota Winter. He arrive at 0930. She directed anger at our tech and refused him entry. After a failed attempt at resolution, reschedule was the only option. Our tech departed. Dispatch rescheduled the call. Service tech repaired the unit. Diagnosed as properly functioning within 30 minutes. After the fact : we were the second HVAC repair company to diagnose this furnace, offering a second opinion. Another company told her the bearing on the inducer motor was shot on a fully functioning, actively working furnace; it was quoted over $600.00+ in repairs. With that said -- it turns out; our competitor tried ripping her off and we get the poor review. We would agree she was very angry. We do our best to defuse situations and get on with the repairing. Since we were not allowed to enter, our tech was directed on to his next appointment. Almost always the Customer just gets on with the repairs immediately -- we were asked to leave. Our dispatch and service are aware Clients have busy lives and usually take time off to be present at the call. Clients are also upset with the inconvenience and disruption of their home temperature and climate of their house, plus face the possibility of replacement costs. As we are busy juggling the schedule to maximize our service techs repair time and demands. Our dispatch software sets and documents input data and times. It is our procedure that is set in the software program: the client is notified when we are 'on our way' and SOP to call if late. We set overlap appointments on an average 2 hour appointment with travel time. Our input reads 0800-1000 arrival time and we were within this parameter. We arrived at 0930. The homeowner would not and did not allow our service person to do his work. What is at issue here seems to be communication.: Did the customer understand 0800 - 1000 as repair time or as arrival time? Was it effectively communicated to the client via dispatch and/or the service contract? And we will continue to apologize for not properly communicating an arrival time of 8-10. Airic's Heat & Air consider hopes all issues resolved."
a couple of years ago we got a city urban upkeep property loan and one of the conditions of the loan was to upgrade the homes heater unit so we got a general contractor who contacted Airic's Heating
now this general contractor was not a good contractor and the only reason the whole renovating was some what acceptable was because of the profession installation by Airic's Heating,
Eric was the heating guy and I recommend Airic's Heating and especially ....Eric and his crew
if it wasn't for Eric and his crew professionalism ,the whole experience would have been a bad experience that we would remember for the rest our life,
this whole process took approximately 3 days to complete
first day Eric came out to the house looked over the existing unit and suggested we replace it. we told him that we had plans for redoing the basement and asked if it was possible for him to relocate the new unit to allow more space in the basement he said no problem he took measurements and said he would order the unit and it will arrive in a week or so,,
on the second visit ( about a week later) he came in and removed the old unit reworked the existing duct work in a few hours, he said he would be back after lunch with the new unit , in about a hour he was back and installed the unit and had some of the duct work attached ,
the third visit (the next day ) he brought the cooling unit and had it hooked up and a matter of a couple of hours ,, he finished the duct work and the electrical was already installed for him to turn it on,
he explained how to use the unit and went over the paper work and how to install filters with us
he said the system had to be inspected and he would be back when the inspector would be here in about week
when the inspector came to the house Eric was waiting for him and they came in and did what they needed to do
Eric made sure every thing was still ok and told us to contact him if we had any questions or problems
it was because of the quickness and professionalism of Erics company that changed the whole renovating process for us
because of them we are extremely happy with what we did,, we cant thank them enough
I strongly recommend this company to any one who needs heating and ac work done,
thank you Airic's Heating, your loyal customer Nancy B.
Their attention to detail, timeliness and pricing is impressive. Finding reliable, trustworthy contractors these days is not easy. This professional company is definitely worth it!
Last year we had a home improvement home loan one of the things we had done was to update our furnace to one that had central air, the installer was polite and punctual, he came in and within 2 days had the system up and running. For the first time this house had ac, and we enjoyed it all summer long. The heater was giving me a little problem so I called Eric last night ,,, explained I had a problem with my furnace, he said he would come out in the morning. He said he would make sure I was the first one he would go to and true to his word he came to my house and with in a few mins had my heat up and running,
He did not charge me for the service call, he stood by his guys work and I would strongly recommend this company to all my friends and family. They are very professional and courteous. A pleasure to work with!
I made an appointment for them to come back out the next day to diagnois my problem which was an additional expense to me.
After they left I was in tears and googled up other service providers.
Within 2 minutes my phone rang and AIRICS Heating I responded not me.
Needless to say I was overwhelmed and all that I had in my mind was replacing my entire AC. How much was that going to be?!!!!!
I struggled with my conversation with AIRICS and tried to explain of what just went on.
They told me that they could pay me a visit and give me a 2nd opinion first thing in the morning.
2 technicians arrived at house early the next morning, they assessed the situation and told me what I needed to do.
It was the compressor motor that needed to be replaced(it was shot) which was 350.00. They had it installed within a few hours.
They cleaned the fins of the exterior unit, tested the R 22, and cleaned the A coil inside. All for a whopping $400.00.
They educated me somewhat in a/c and explained the different components to me, what they did and how they worked.
They treated me as if I was one of their MOMs or a sister.
They were kind, respectful, patient and they cared.
I cannot say enough good things about AIRICS.
They have 10 GOLD STARS by me.
BRAVO!!!!!!!!!
P.S. Needless to say I cancelled the other appointment for those Yahoo's.
Licensing
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