DeZiel Heating & Air, Inc.

None of the other Reviews are recent...hmmm?! Well, we ALMOST got taken by these no-accounts. Me not being an HVAC expert by any means, BUT how do you mistake a clean-burning BLUE flame for a YELLOW one???! How do you justify a $3000 heat exchanger repair to prevent carbon monoxide poisoning or a $23000 full system replacement for no problem at all? Watch out, People. Don't be a victim.

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Great. I'd had conflicting reports over the past several years from my previous HVAC service people about my furnace. Brett, the DeZiel service pro, fully investigated the furnace and was able to clearly explain its current status in a way I could understand, from the clogged fans to the corroding heat exchanger. The difference from previous company's technicians who seemed to only want to get in and out quickly, was that Brett took photos of the inner workings so he could show me the corroding heat exchanger and took the time to explain things. He showed me how the fan system worked and where years of dirt had built up and was compromising efficiency. He was very straightforward about my options, one of which was to keep the furnace, continue to watch the heat exchanger, which, while corroding, was still intact, and to do a deep clean of the fan system. I decided it was time to replace the 16 year old furnace and Brett walked me though my options, rebates available from the energy companies for new equipment and the Amana two for one (furnace plus A/C) deal available. Since my A/C wasn't any younger than my furnace and had a tendency to attract mouse nests, I opted to replace my entire HVAC system, add a humidifier and have the ducts cleaned. Ed, Andy and Blair spent one day doing all the installation with minimal fuss and mess. They were great at explaining what they were doing and warned us the duct cleaning would be noisy, suggesting we might want to put the cat in a safe, quiet place before they started. The new furnace is wonderful - much quieter than the old one and the house is much more evenly heated. DeZiel even handled all the rebate paperwork for me which will get me nearly $1000 back from Xcel and Centerpoint. i can't say enough about the quality of service from DeZiel - who would think replacing your entire HVAC system would turn out to be a pleasant experience? It was an accident I found them, I picked up a cold call, which I rarely do, when they were offering a discount on fall furnace cleaning and inspection, which I took them up on since I wasn't happy with my previous HVAC service. I am so glad I did.

Brandon arrived early.  He, of course, called in advance to make sure that it was OK.  He went right to work, and was able to confirm that it was not working and that I was not crazy.  He was able to quickly get to the source of the problem and in very little time had it fixed.