Description of Work: I purchased the promotion from Angie's List “$99 for 2 Hours of Licensed Professional Electrical Labor!” provided by Sparky Electric. I called the owner/operator several times and sent email him and finally got his response several days later because he told me he was just out of hospital and he was the only owner/operator of Sparky Electric. He did not mention 1 of the 2 hours ‘Licensed Professional Electrical Labor’ was actually for traveling time in the promotion. I explained that I just need to have a ceiling light installed to work with current switch which currently only controls the lamp on the bedroom and he said that 1 hour should be enough. We talked several times on the phone and agreed to meet on Sunday 9:30AM May 6, 2012. I waited at the house for 30 minutes and did not see him show up. When I checked my email later, I found that he sent an email to cancel the service at 8:07PM Saturday night because he did not think the next day service was ‘worthwhile’ for him. Although later Sunday afternoon he did call me back to explain the cancellation, I felt this company is ‘unstable’– changed his mind at his wish at the last minutes; and ‘not transparent’ – did not mention half of the 2 hours in the promotion was for his traveling time. Here are the emails between us from scheduling the service to his cancellation: ----- Forwarded Message -----From: "
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[email protected] Sent: Saturday, May 5, 2012 8:07 PM Subject: Re: 9840 Homeward Hills Road, Eden Priairie -this Sunday 9:30AM Ping, I am suggesting to you to request a refund on the $99 big deal as it just doesn't pay to drive to Eden Prairie and do electrical work as it is too far from the north metro area to make it worthwhile. thanks tim In a message dated 5/4/2012 2:15:24 P.M. Central Daylight Time,
[email protected] writes:Hi, Tim;Per our discussion, we will meet at 9:30 AM this Sunday to have you install a ceiling light on the bedroom ceiling and make it work with the switch on the wall. As I talked to you on the phone, the current switch only controls a lamp in the bedroom but NOT the ceiling light; I called the tenant to clear the access to attic so that you may to need to go up to do some wiring to make a ceiling light work with the switch. We understand that the work is prepaid fee per the $99 service I ordered with Angie's List. Thank you very much in advance and especially for your hard working on the weekend and being so flexible. Best regards,Ping Zhan952-457-8263 From: "
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[email protected] Sent: Monday, April 30, 2012 11:42 PMSubject: Re: 9840 Homeward Hills Road, Eden Priairie - Schedule Elect Service - 1hour ...I believe that I may not have specifically mentioned the travel time in my ad, I will not drive to a job for free with the price of gas and I don't believe you will find any contractor that will either so it is your choice to accept that the travel time will be included in the 2 hours of labor. thanks In a message dated 4/30/2012 2:19:21 P.M. Central Daylight Time,
[email protected] writes:Hi, Tim;In your ad, there is nothing about 1 hour that is deducted from transportation. Here is what I see in the ad. I think the service is 2 hours counting from the time your staff arrives to the time leaving. Pls confirm it is correct. Secondly, I have reduced the score of my project to install 1 ceiling light where there was a fan/light before and checking another ceiling light. Thanks. Ping Zhanhttps://my.angieslist.com/thebigdeal/default.aspx?itemid=l9nmL8ZUH20%3d&source=19 New Lighting InstallationInstallation of Dimmers & Switches New Outlets (Interior or Exterior) Ceiling fan installation Bathroom exhaust fans Whole Home Surge Protection Thermostat installation Breaker box replacements or upgrades Whole Home Electrical InspectionsWe also offer convenient on site/time of service mobile bill payment for any additional hours of service, materials/parts, or for larger projects.