YDE'S MAJOR APPLIANCE SVC
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 100% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 0% |
The repairman came within the time allotted (2:30 p.m.). He asked about the problem and I informed him that I thought it was the belt not turning the drum. He turned the dryer on, and it immediately started working!! Needless to say, I felt slightly embarrassed. However, he informed me that it happens quite often, and there could still be something wrong. He asked a few questions about exactly what happened before the dryer stopped, and he said he was going to turn it on and let it run for a while to see what happened.
After approximately 5 minutes of running, the dryer started making a HUGE noise again, and I was redeemed! He then said he thought he knew what the problem was, and he began taking the dryer apart. About 10 minutes later he called me into the laundry room and informed me that he had found the problem.....a pair of women's panties stuck in the fan motor! He said it was a common problem with dryers, and suggested using a garment bag for washing very small items such as underwear and children's socks.
He quickly put the dryer together again, wrote up a repair sheet with the charges, reminded me about the garment bag, and was on his way.
He was VERY courteous, and respectful and professional.
The charge of $90.00 seemed very reasonable, and I am very happy with my experience with this company.
The ONLY suggestion I have is that if this is a common problem, I feel the repairmen could carry an inexpensive, basic garment bag with them for sale to the customer. I know I would have purchased one from him if he had indicated that he had one available for sale.
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