Exterior Enhancements Inc

"Exterior Enhancements is very surprised to see this member's report & grade. The project was 99% completed last fall when bad weather forced a suspension of the project till this Spring. The member would not have paid us the full amount of the project if they were not happy to that point. We have text messages that show that a chimney cap callback was executed on April 7th, even though the weather was bad at that time. We had a very late Spring this year & did not get good working weather until May. On May 5th we dropped off the paint necessary to finish the project. Our crew that did the project, and was pre-paid to finish the project, was as we were at the time, very busy because of the late spring. On May 6th, the next day, the crew went out to the project to finish the painting, but the paint had been moved indoors by the member, so they could not finish, but they told us that they did complete a final clean up. We tried to get them back for the next 3 weeks unsuccessfully. Now we are at the beginning of June. We tried to return the members multiple calls, but were not always successful. However the member had Dave, our job coordinator's cell phone #. Every text sent to Dave was returned as proven by his cell phone records. We were not trying to avoid returning to the project. When it became apparent that the crew was too busy to finish the painting, Dave went out himself to finish the painting himself. This was completed the first part of July. Since last Fall 99% of the project had been completed. There was only 1 month (June), because of a heavy work load,that we asked the member to be patient until we could get back. At no time was it communicated to us that the member was dissatisfied with our performance until we saw this review. If the clean up was not sufficient for the member, we will clean again, but Dave, when doing the painting, did not think that it was a poor cleanup. We do not want any children being injured & have never had that problem in over 1200 projects. We apologize to the member for the problems that occurred, but feel that we were graded much to harshly. Dave also said, that at no time, did he feel in talking to the members, that they were unhappy. The member has a beautiful project that was produced at a fair price. To summarize, Exterior Enhancements has always, and will always care about our customer's satisfaction. We are a smaller company, that when busy, may operate less efficiently than we would like. However, the lower prices that we charge for the high quality products that we install, helps to compensate our customers for any minor inconveniences that our smaller size may cause. Very few of our customers are not happy with their projects and the service that we provide. This case is the exception not the rule."

"We are sorry to see that the member is disappointed with her project. We are in the busy part of our season and David did not have time to get back to her as quickly as he should have and we certainly apologize for this. However, in our defense, I do not believe that we promised a 1 day install for 8 windows & 9 trim wraps. I would normally figure 2 days for a project like this with 1 or 2 installers. The additional work that left the project "unfinished looking", was caused by the person who originally installed her storm windows, gluing them to the existing aluminum. We would have scratched her trim wraps by trying to scrape the glue off, and had not figured that we would have to paint her existing trim as part of the project, so did not have the paint on site. Even though the additional work was over and above what we had originally agreed to, David was willing to do the extra work at no cost to the member. The extra work has now been completed without charge. We pride ourselves in being very service oriented and hate to see a review like this. Our prices are kept low by the fact that we do not have a large staff, so when we get into our busy season we are very busy. We mean this as an explanation, not as an excuse. Again, we hope that the member will understand and now enjoy her finished project."

"Thanks for the nice review. We appreciate the business and your referring us to your neighbors."

"We appreciate your kind words. We can only hope that we have earned your future business."

"Many thanks for the good review. Please keep us in mind for future projects for yourself and for other people that you know."

"Thanks for the nice review. We enjoyed working with you folks also. One thing to always remember about remodeling, is the need to remain flexible. You did a great job at that. Our original goal and current hope is that we have earned your future business and your referral business. Thanks again, Dave and George."

"Thanks for the kind words and report. We appreciate your business."

"We do not remember being contacted by the member about her problem. Project was a small weather stripping job that was completed last winter. Why are we only hearing about this problem now? We will stand behind our work, even though it is a year old. She can call us @952-881-1503 & we will fix the problem. A "D" grade is completly unjustified."

"Thank you so much for the "A" report. It is always nice to work with quality customers like yourselves."

"Thanks for the report. We know that your home will be warmer this winter because of your project."

"It was great to work with you also. Thank you for the report, we will keep in touch."

"We appreciate the generous grade you gave us with your report. We look forward to working with you again."

"When working with existing doors or windows, you can only do so much. We try to suggest replacing the drafty doors or windows, but can only do what the homeowner will authorize. We do appreciate your business and will give you as fair a price on actual replacement of the existing door in the future."