Universal Windows Direct

I'm very satisfied. Price was great. Door is solid. Installation guys were great to work with. Friendly and did a great job.

Initial meeting was in April. The salesman (sorry, I can't remember his name) was new to the company, but he was very professional. And, very thorough. After signing the purchase agreement, Steve came over and did a final measurement of the window. He let me know then that they were 6 - 8 weeks out for installation. I then got a letter that they were delayed another 4 weeks due to volume of work. The delay didn't matter to me, as the window that was being replaced was doing it's job. Michelle was great to work with on scheduling. Always polite and always professional. When the installation finally happened, the crew was completely professional. The entire job took about 3 hours. They put plastic both inside and outside of the house. After they were gone, I fully expected to have to clean both inside and out, and there was nothing to clean. When I was having the window estimation done, I didn't fully appreciate how the trim on the inside would look. And, it's great. I like it 100 times more than what was there before. The old window was a side by side crank out. The replacement is one bottom up slider. It makes the room look 10 times bigger. My neighbors have commented on how just one window makes the house look better. Like it should have looked all along. Definitely pleased with this team. And, would absolutely hire them again.

I loved everything about my experience with Universal Windows Direct! The cost was unbeatable- They were professional, courteous and did a wonderful job. My doors look great and changed the whole look of my home. I am planning on using them again to replace a large skylight window.

Excellent! communication was good, timely and installation very professional! Would not hesitate to use them again!

The whole process was great. The guys that came out to replace my windows did not leave any mess behind and did a great job at replacing my window. In addition, all the staff I came across were really nice. I'm so glad I chose Universal Window.

They were great, from sales to install, timely & courteous.

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We met the representative at the fair, and agreed to talk to them. Then asked for a bid on our windows along with a bid from another company. Universal (the window guy locally) came out explained everything and stayed in communication with us. Their bid was significantly lower than the other company. The windows came and they were installed in one day. The installers were very careful about doing things the right way and sealed everything up well and cleaned up after themselves.

Whole project went well. We love the doors.

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My experience with Universal Windows Direct was FANTASTIC! Steve so great to work with! He takes his time to explain options and explain his products. I felt like he truly cared about my project and helped me make decisions. Even more, the two men that came out to do the instal were very polite, cleaned up after the project and did a wonderful job. I did have to reschedule the date I had originally planned to have the window installed because the installer had hurt his hand. Steve called me himself to apologize and worked quickly to get me rescheduled ASAP. Well worth the wait. Wonderful company and enjoyed working with their employees. Definitely will use again in the future.

Great! Absolutely great! They found rotting at the base of the entry and fixed this before placing the new door. They put in a new doorbell because mine wasn't working well. It was so refreshing to have someone do work that is done so well and that they are proud of. (And they left the floor cleaner than it was before they came to so the work!)

It went very well.

The windows we got are really nice. Hard to say if they'll last like we'll hope but so far they're nice. The "deal" wasn't really what you think you're getting into. There's all kinds of charges and upgrades you'll want to do. For example, the "Full lifetime warranty, including labor and materials" is not on the base model offered on the deal, that's an couple hundred buck upgrade. The windows are not insulated as you'd think any window advertised as "energy-efficient, vinyl dual-pane windows" would be. 
At the end of it the windows were about $2k. Same price I would have paid anyone else to do it.

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John showed up on time.  Although they told me it would only take about an hour to install when I ordered it, it actually took 3-4 hours to complete the job.  Upon finish of the installation, I noticed I couldn't get the key out of the new lock.  He had to remove the knob and change it inside so I could turn the key and remove it.  The door and sidelight look great, and I have had no problems with them.

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The guys who do installation for Universal are excellent at what they do. Things were started and completed extremely timely and when they finished the job they made sure everything was cleaned up. We were satisfied with the work. Steve is not very personable or professional. I would not work with him again. His installers do however do a great job!

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They were able to custom fit a standard bay window and trim on site. So pleased that we will use them again to put in a new front door.