Enhanced Home Systems
About us
Since 1989 Enhanced Home Systems has been providing Home Technology with a staff of 17 employees to service you.
Business highlights
36 years of experience
Services we offer
Design and installation of home theater, audio & video., computer, electrical, lighting, security, telephone
Amenities
Free Estimates
Yes
Reviews
2.85 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 40% | ||
| 0% | ||
| 0% | ||
| 20% | ||
| 40% |
Showing 1-5 of 5 reviews
Guilherme S.
May 2015
It's very easy to schedule service with the office. They are always on time & get the job done with the budget they give. I have used them repeatedly. I am always happy with professionalism & efficiency.
Charles C.
Nov 2013
When we requested basic information from Enhanced Home Systems about billing, the representative actually stated ?I have better things to do.? We continue to wait for the requested information, and we have taken our business elsewhere and have been very happy with both the quality of the work and the manner in which we have been treated. If you want a world-class experience for one of the most important investments you will make, I would stay away from this company.
Response from Enhanced Home Systems
"[members name]. We apologize for the unfavorable experience you had with any of the customer service representatives within our company. We always pride ourselves in dealing with our clients in a timely and effective manner-and most importantly treating each person with respect and courtesy. The customer service structure has changed so each experience someone has is faster and more effective. EHSI Staff"
Thomas H.
Feb 2013
When they were here they seemed to do a good job. Every company that does quotes for business stands behind their quote. I don't understand how they can keep increasing their quotes and never stand behind the original quote.
They have decided not to charge us for the $1107.67 for work that was completed in October 2012. We are happy with the outcome.
They have decided not to charge us for the $1107.67 for work that was completed in October 2012. We are happy with the outcome.
Response from Enhanced Home Systems
"I'm glad your were happy with the outcome. As I mentioned on the phone with you, Enhanced has a team approach to projects from sales, design, installation, and service. The sales portion of your project was not properly dialed in with your project and thus created the issue. We have worked with the new sales man to correct this issue moving forward."
WILLIAM B.
Jun 2012
unknown
Response from Enhanced Home Systems
"Hi [member name removed], Sorry your experience with Enhanced was less then great. We strive to work toward customer satisfaction. We have performed thousands of high end installs for the past 23 years. We keep records on file of systems we have installed, etc. However, our installers can't know everything about every job, and some reacquainting with a project and the product installed does need to occur. Clients typically don’t understand the complexities of the AV world these days. For example, although it seems simple, Satellite and Cable TV boxes can take hours to install/activate. Regarding the Router, I can’t say why the tech placed it under the bed, accept for thinking this was the best coverage location. I do know that setting up a router can also take some time. Again, sorry your experience was less then great."
Kenneth S.
Dec 2010
Our experience with them has been very good. They do have a trip charge, which I know a lot of electricians do. But then when the techs come they are so knowledgeable that it is worth the price.
Response from Enhanced Home Systems
"[member name removed] Thank you for the kind words. We pride ourselves on our service staff. Whether we may be the original install company or not, we will come and take a look and see if we can find the issue with a system/or wiring. We try to make our customers aware of the trip charge before coming out-as well as the hourly charge so they are aware of it before they even want us to come out. We know our pricing may be high-but we pride ourselves on our knowledgeable team. Thanks-EHSI Staff"
Licensing
State Contractor License Requirements
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FAQ
Enhanced Home Systems is currently rated 2.8 overall out of 5.
Yes, Enhanced Home Systems offers free project estimates.
No, Enhanced Home Systems does not offer eco-friendly accreditations.
No, Enhanced Home Systems does not offer a senior discount.
No, Enhanced Home Systems does not offer emergency services.
No, Enhanced Home Systems does not offer warranties.