Great Garage Door

Back in November 2020 we ordered a garage door, paid for it and had it installed. We ordered a cream door. We had to leave for a meeting while they were installing. When we got home we saw that it was white and looks awful. Chris Allen, who we were dealing with, came out and looked at it and acknowledged that they put the wrong door in and said they'd bring the right one out and fix it. Never happened. At first, he was responsive and said they were on back order. 8 months later and we still have not received the correct color door. It's embarrassing. We even offered to have it painted for $400 so they wouldn't have to replace the entire value of the door for $1500. They said they had a company that could come out and do it. But yet again, they fell unresponsive and are not taking care of it. We will end up almost $2,000 out of services between the correct garage door color and having it painted. We were super patient and understanding, but we have a big event this week that they were aware of and they did nothing to help us out. DO NOT USE THEM!!!!

Well they charged me 109 dollar delivery fee to drop the door and springs off. When I went to install them I noticed I had two right hand springs and I needed a right and a left. So it was a holiday weekend and I called the emergency line and the guy said if I drove an hour and a half to his house I could get the right spring. So I did and put the springs on and door did not open. So I call the manufacture and they said I had the wrong springs. So I called Great Garage door company and they said they would do nothing for me so I said I would write a bad review and the guy on the phone said "its okay ******** like you do it all the time." I hired another company to come out and finish the job this company I hope goes under soon do not use them.

unknown

They installed beautiful new garage doors for less than the price of the big box stores. At every stage if the ordering and installation process they were available, friendly professional and helpful. We couldn't have asked for better service.

They're good. He called and set up the time. He called me that morning and tol me when he'd be there. They were very attentive and on time. They did the work quickly.

Provider gave me responsive service. I called yesterday and they were out here today before 10:00 and completed the job. He was cheerful and friendly and he also answered some questions we had giving us some cost cutting measures to help with a different issue.