Integrity Home Solutions Inc
About us
Integrity Home Solutions Inc. is a small company based in Big Lake. We prefer to complete one project at a time, so we may cater to the specifics of each customer. We charge a flat fee for each project with up front written pricing, and we do not work by the hour. Our goal is to complete each and every job on time, and perform the work as if it were on our own home. Nearly all of our work comes from referrals and friends of satisfied customers. Simply put, we are not happy until you are! You will work with the owner, Jon Hopkins, on a daily basis as he is on every job wearing a tool belt! Sub-contractors, if required, are hand selected by Jon and have been with him for many years. I employ subs who are only as good as I am..and who truly take pride in what they do for a living. We will show you many reasons during your project, and the service after the sale that you made a great choice with Integrity Home Solutions Inc.!
Business highlights
Services we offer
Window and door installations, additions, and anything else? Just ask! We became an 'S" corporation from a proprietorship in 2010, back spraying for smoke damage, ceiling and wall textures, ceramic tile floors and baths, concrete, deck building, demolition, drywall install and finishing, floor leveling, framing, garages, gutters, interior doors and millwork, kitchen and bath remodels, landscaping, roofing, siding, so we are not a new startup business., soffitt and fascia
Amenities
Emergency Services
Yes
Free Estimates
Yes
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 0% | ||
| 0% | ||
| 13% | ||
| 0% |
Jon is very honest and pleasant, and I would use him again in a heartbeat. He was very considerate of my points of view, and made some very good choices on the tile and the pattern overall.
Jonathan (owner) came to the house to view the work that was needed to be performed. He provided a quote within a week, it was higher than the other three quotes but he was able to both start & finish sooner than the others and being that we had a several children moving in due to an adoption placement, we needed to move swiftly to get everything in place.
We signed a contract and were ready to move forward.
Communications were sketchy from the start. Oftentimes I had to call the owner to find out when he was coming because the day/time promised, no one showed up, no phone call, nothing. He did answer each time I'd call but there was always an excuse - waiting on a bathtub for another job, held up at another job later than I thought, changed our plans because materials they were waiting on for another job arrived, they were grouting, tiling, etc. This occurred on at least five occasions.
The work took a week longer than originally communicated. After phone calls back and forth, it was because the tile needed more time to set. Normally, I'd think this was fine but the expectations were set when they left that it would take "x time" to dry and they'd be back Saturday at 2. Saturday at 5, I call to ask "when are you coming, thought you were coming at 2" and it was "oh, well it needs more time to dry, will be there Monday morning at 8" -- without looking at it... Monday came and went, no show.
The ceiling mounted shower leaked which I didn't notice until the several days later (kids used it the first few times) and rather than replace the ruined drywall on the ceiling, he sent the plumber to fix / adjust the rain shower head.
After the job was finished, they provided me a bill for additional charges for additional work performed (running a heating duct) which was unauthorized. Being new to hiring an outside worker, I received a contract for the work to be performed at a price we agreed to pay. The owner agreed the additional work performed via e-mail but the owners wife sent several harassing messages threatening a lawsuit and collections for the additional funds. I opened a complaint with the BBB but have since closed it when they agreed to no longer pursue additional funds.
Overall, the main concerns were the lack of communication, the timeliness of scheduling, not repairing the drywall from the leak that spread across a significant portion of the shower ceiling, the bill for additional unauthorized work and the harassment from the owner's wife.
Licensing
State Contractor License Requirements
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