Wes' Plumbing & Heating Inc

Got it done in one day. I was surprised that it was done when I got home.

unknown

I've used him for a long time. I like the quality of service and the staff itself. The service is excellent. They're always on time. They're here when they say they're going to be. They leave it clean when they leave and they just do good work. I think they're really reasonable.

They did a great job! Called us when it was all done. We didn't need to do anything after the inital phone call.

.

Used twice. The first time the young guy was very nice, came prepared, seemed efficient but did miss an important step which caused us to need them only four months later. Next visit they "lost" the appointment, to make up for it they sent someone out on Saturday. He was the most rude man I have ever dealt with, because he did not like the "tone" of my voice he was going to leave a very elderly couple without hot water over the weekend. Did not come prepared with the equipment needed. When I directed him to the water shut off he said he might as well shut it up and leave it until Monday. Turns out he was one of the owners. Temper tantrums are not what you would allow of your employees, why should the owner get away with it? His behavior frightened the elderly lady that lived there. I would not be afraid to use his employees, but I would not allow this man on my property again.

They did great overall. He cleaned the area really well before he put the new unit in. Everything went really smoothly overall and he did a great job.

His work is very expensive. I think the office people are very rude. They aren't always on time. It's hard to get them to do something when you call them. The guy doing the actual work has done okay.

They sent someone the same to change the flter. The plumber responded the same mornng I had called, he removed his shoes even though I told him he didn't have to. He then checked out the filter. He replaced a gasket that had slipped into the rim of the lid and had gotten stuck. He showed me the gasket and where it was torn. He then replaced the filter.

When I later received the billing statement the charge was $35.00. I thought there must be a mistake because just service calls alone for most plumbers can exceed $75, and we live 22 miles out of town on unpaved roads.

Upon reading the details, I discovered they had given me a $35 broken foot discount.

It is so good to know that some businesses really do put customers first, and also provide quality service. I also love the sense of humor, and have kept the statement to show my friends. I will never use another plumber in the Bemidji area.