Their service has always been fine.

So I get a recall notice for my wife's 2014 MKZ. I stop by AV Ford/Lincoln to schedule the service and to get the oil changed while it was there. I thought $70 for the oil change was a bit excessive but it included a complete inspection, tire rotation, fluid top up etc, and a health report so I thought it was worth the up-charge. While at the dealership, I spot a nice looking Continental; took a couple of pics to show to the wife and she thought it was a nice car too and worth a test drive. So I call the dealer and spoke to "J" who was on the floor at the time. For whatever reason, he could not or did not want the sale and passed me on to "R". I spoke to "R" for a while and told him my car will be there for service in a couple of days and I requested that he have his used car manager look my MKZ over while it was there and come up with a trade offer so we could do a deal on the Continental. He thought that was a good idea and we left it at that. Still waiting for his valuation. So the day comes to drop the car off for the service work. All went smooth and the people were nice. We cruised the lot so I could show my wife the Continental...she loved it. I then spent some time on their website crunching some numbers and evaluating the car. All good. Later that afternoon I get an email from "P" that reads in part: "We need your MKZ at Apple Ford Lincoln Apple Valley". This could have been an auto-generated email. I call "P" and mentioned that I am already dealing with "R" and am waiting for my trade valuation. He thanked me. Later on that day I get the call that the car is ready. I go to the cashier to settle up and I noticed that the Health and Inspection report that I paid for was not included. I requested it from the cashier and she tells me that "I was not entitled to it". Huh? Why not, I ask? She proceeded to insist that I was not entitled to it (even though its a line-item charge on my receipt). She was obviously not familiar with the service and hung her hat on the "not entitled to it" narrative. We left, it was late and we needed to get to another appointment and I figured I'd get it straightened out when I got a call from "R", the sales rep...remember him? As a side note; this special oil change service is called The Works and is promoted on their website. But for whatever reason I am not entitled to it. A few days later I get a phone call from "P" (I don't know if it was the same guy who sent the email a few days before) and he wanted to know about my experience with service but seemed more concerned that I give them "nothing but a 5 Star review". I proceeded to let him know where my heartburn was due to the oil change fiasco. He thoroughly agreed that I should have gotten the report and assured me he would make sure I got it. That was on June 27. I'm still waiting. Also I have not heard diddly squat from anyone in the sales department. Here I am, a qualified buyer, with a viable trade, cash in hand and ready to buy a Continental; and not a word from the sales dept. Business must be good. Its worth noting that two years ago, when we were looking to buy the MKZ, AV Ford had the exact car we wanted at a very competitive price. But due to a very weak sales guy, we drove a half hour and 30 miles out of our way to Minnetonka and bought the car there. AV Ford aren't the only game in town and don't have the market cornered, You have a choice. Note to the General Manager: You have coaching opportunities up and down the line. You should address them. At this point, both my wife and I have soured on doing business with AV Ford. Note to anyone reading this if considering doing business with these guys; take it for what its worth. This is my experience; your mileage may vary.

I have a warranty so no cost. I will use them in the future.

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They're easy to work with. They have great communication, go the extra mile, and are very helpful. We will return there.

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They actually gave it to me  for free.  They saw that I was suppose to get a free oil change earlier so they gave it to me then. 

The alignment was never done on the initial visit despite my being charged for it. When I called to book another appointment they were not too enthusiastic about my bringing it back and offered an appointment the following week. When I insisted it be fixed sooner they were able to work me in.

The girl at the counter couldn't produce the before and after specs for the alignment when I asked. So we brought it back for a second visit and it was realigned. This time she could produce the specs. When the vehicle was ready for pickup the second time, the man on the phone told my husband that there machine was out of alignment. But since it was exactly the same before and after the initial visit I suspect that it was never completed. Also, no apologies.

When I picked it up the second time they kept me waiting for someone to pull my vehicle up front. After waiting 15 minutes I finally asked for my keys and walked through the lot to find it. Good thing I have an antenna ball or I might still be there.

I use Apple Valley Ford to service my car. The approximate cost of that service was about 30 dollars. It is always good service there, prompt and courteous service. Overall for my experience I would give them an 'A' for he grading scale. The price was good. The punctuality is an 'A' as far as I am concerned. I definitely will use this provider again in the future.

I've been using them for 10 years probably. They are close to home and they do a good job.

It has been excellent.

They were to drive and listen to the car, which they did, then let it sit in the cold for a couple hours to listen for a noise in the back, but after 8 hours i had to call them because they never called me back.

Called for appointment. Took me right on time. Performed routine inspection and maintenance. Spent three hours searching for noise in undercarriage. Noise stopped, but they were unable to say they had actually located the problem, so they didn't charge me for the labor.
I have used this dealership for years. They have always been like this. Whenever there is a problem they bend over backwards to take care of it. Once when they repaired a previous vehicle and it wouldn't start the service manager came to my house to see what the problem was!
I wouldn't take my Ford anywhere else. They are the reason I buy Fords.

This is one of those service places where you want to check prices and beware of and quot;additional repairsand quot;
I had two instances where I took my car in for an oil change and had repairs recommended. I alway appreciate the recommendations, but when quoted prices, I tend to call around and check on them. In both of these instances, the repairs were major. A transmission service and suspension service were recommended. I found comparable places that would do each job at least $200 cheaper than Apple Valley Ford.
Their customer service is good, but these prices are a bit out of control. They even want to charge a labor cost to change an air filter when they are holding it in their hand. Many mechanics make enough of the part that they waive the installation fee unless you requested to have it done.
The final straw for Apple Valley Ford was when my automatic sliding door was not working after an ice storm in winter. I took it into the them to get an estimate on fixing the door. They came back to me telling me we would need to replace the motor for $1,700. It's an old car and the door could open and close manually so I decided against the repair. I took it home and looked at it from the outside. I'm no mechanic and not mechanically inclined, but what I noticed was the cable popped off when we opened the door with the ice. I took a screwdriver and pulled the cable back over the knob (which I thought they would have tried) and the door has worked fine ever since.
I think these guys are good for day to day maintenance, but in may experience on major repairs you should price compare and get second opinions.

We have always been very happy with them.

I have a 2004 Toyota and I was at first, nervous taking it to a Ford dealership. As it turns out, they have been really good and to my surprise, really reasonable. I worry about when you get an oil change are they going to try to get you to do other services. But they don't do that. The service guy showed me the filter and said it looked good and didn't need to be replaced. I will absolutely continue using them.

I really like using them because you can drop in for service. They did a good job and gave me a quote. They did not give me any pressure and the brakes have been great ever since they worked on it. They have a really spacious, comfortable, well stocked customer lounge so it really helps if you have to wait a while. I got my car quick because I decided to wait but they also have a shuttle if the work takes longer. They are very polite and one thing that concerns me as a woman sometimes is that I get treated a little differently than guys do at some car places and they are really good about not patronizing women; which is really important to me. I will use them again in the future.

Everyone was friendly and helpful. The work was done in less than time allowed.
Most importantly, their prices for the two things needing done, were to be $100.00 less, and when I went for car
they had found the correct source of the leak. They didn't do the unnecessary work that mechanic at other garage
had told me needed done. I plan to take all 3 cars to them, as of now.

We worked with Steve to trade in a Mazda and purchased a pre-owned Lincoln Navigator. Everyone was very professional and friendly and we love our new car! Steve was very helpful in quickly assisting us to get a new set of headphones/remote which were no longer in the vehicle. We felt we paid a fair price and were happy with the trade in value they offered us for our previous vehicle.