Superior Heating, Air Conditioning & Electrical

I’m writing this review as a strong warning—do not hire Superior Heating & Air under any circumstances. We had worked with Superior for years without issues under the old ownership. But under new management, the company has completely fallen apart. We hired them to handle HVAC, plumbing, and electrical work for our basement finish, and the experience was an absolute nightmare. Here are just a few examples: 1. Multiple Failed Electrical Inspections Superior failed their electrical inspection twice. After the second failure, they tried to claim it “wasn’t in the scope of their work” to correct the violations—thankfully, the electric inspector disagreed. 2. No Hot Water for an Entire Weekend During a Friday afternoon electrical job, they cut power to our water heater and left without checking their work. We had no hot water for the entire winter weekend. Best part – zero apologies. 3. Lazy, Substandard Workmanship We paid them to move a toilet rough-in. They poured the concrete back unevenly, leaving us unable to lay flooring without additional work. When I asked them to fix it, their response was: “We’re not flooring guys—we don’t have to lay cement flat.” 4. Shower Door Bait-and-Switch They agreed to install our shower door and confirmed the model I texted them in December. Then in April, after the return window had closed, they backed out—refusing to install it and refusing to credit us for the work we had to outsource. 5. Lighting Errors and Surprise Charges At the start of the project, I showed the electrician exactly where I wanted lighting—he had no objections. During an electric inspection, we found that seven requested lights were never installed. When I raised the issue, Chris gave me a hand-drawn floor plan I’d never seen before, which didn’t even match our actual basement layout, and claimed that’s what the quote was based on. Then they billed us over $1,000 for the “extra” lights. When I pushed back, Chris shrugged it off with: “Well, someone should have shown this to you.” 6. Suspicious, Incentivized Reviews Since the ownership change, Superior has been offering $25 gift cards in exchange for 5-star reviews. This should be a red flag if nothing else—trustworthy companies don’t need to buy praise. And sadly, these are just the highlights. There were many more problems I didn’t bother listing. Bottom line: this company is incompetent, dishonest, and completely unaccountable. Save yourself the stress—stay far away.

It was quickly fixed to my satisfaction. The price was very reasonable, too.

Kyle is very knowledgeable. He explained what he was doing and why.

He did a great job. He explained everything he did and he reminded me of some of the things I could watch for so that the furnace runs at peak efficiency. He was most helpful..

Excellent. Kyle is professional, and knows his job. Great to see him work and explain what needs to be done. I would use him again. Jim

Arrived on time and was very professional.

I am a building contractor, and I am quite picky about the tradesman that provide services for me, top notchers only! I have been working with Superior and HVAC and Electric for many years and it's because of the effort, professionalism and great services Mark and his entire staff provide that we will be working together for many years to come.

Kyle called me to say he was on his way. Arrived and got to work. Cleaned out the outside unit. Answered my questions about outside electrical power. Inside work done quickly. Checked for possible recall on my dehumidifier unit. Suggested considering and explained whole house dehumidifier unit. Very pleasant to talk with.

Company responded promptly, priced the work fairly, and went above and beyond the call of duty by switching over our circuits to keep our combination boiler running during a cold day

Did a good job

Very well!!

unknown

Initial meeting with Ross was very informative and obvious from the beginning that he knew everything from the install to the sales end of the business.

Very professional installers and easy to work with.  Chris and Ryan and Mark were excellent as was Jeff in a follow up visit.  Kim in the office was pleasant and very helpful with rebates.

Major install taking a couple days to demolish and replace old system.

From start to finish, the work was explained and performed with knowledge and skill.  It is quite an involved project, took 3 hours but everything looked great and clean when completed.

Superior replaced my furnace and AC. Gordy (sales) was very knowledgeable about the different models which helped me with my decision. The service techs, Chris & Ryan, did an awesome job on the installation. Professional, polite, I had total confidence in them. They had a tight space to work in to replace the furnace and took extra care so as not damage anything. I could not be more pleased and highly recommend Superior to anyone needing HVAC services.

uWe have used Superior Heating, Air and Electrical for a number of years.  They have always been punctual and professional.  We appreciate their good work and honesty.  We will call them again.