ACE SOLID WASTE

Spend elsewhere awful company.

Everything has gone as advertised. No problems

Just fine.

Fine. There is nothing to comment on at this time. I just started with Ace. Over time, I will evaluate their service and comment as needed.

Fine but there wait time on the phone took along time.

Service initiated promptly. Canister delivered at time expected.

Garbage collection. They took our container when I ordered a new one and never replaced it and had no record of my order. Did not pick up garbage today nor have they brought a new container. Michael Hall was wonderful, this company is the worst! Lousy customer service as well!

Prices are way too high and they seem to increase 3x per year

Items were picked up early on the appointed day.

After contacting customer service each time, it was determined to be a new driver who wasn't following the right route. They corrected the problem and offered to deduct the cost of the service from my next bill.

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Worst customer service ever.  So frustrated with charges popping up on my account and then having to call in to get them changed and then seeing it again.  Called to cancel service and was informed that even though I pay three months in advance for service, I do not get a refund for the unused service.  Icing on the cake.  Canceled anyway as I don't want to see that name on a cart anywhere near my home.  Good riddance. 

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Very responsive and timely.  Promised quick turnaround time and delivered on that.  Put the dumpsters exactly where we wanted them.  Easy to deal with and came to pick up as soon as I called.

This weekly garbage service was good until they charged me an additional $20. The customer service rep was not able to explain the error and simply blamed it on me providing random reasons because she admitted they have no information on their end to look at. I find it totally unacceptable that I have to go into their system to restart my service every time their automatic billing doesn't go through and then I end up paying double that month. I would rather change services than have to closely monitor my garbage company to see if their billing system is working to avoid additional charges. Service is good, billing and customer service gets an F-

I think they are fine; they come when they tell you they are and call you before holidays to let you know that they are not coming out on a certain day. They also tell you when they will come out. They are reliable but the only thing I would say is that if you want them to pick up extra things they are expensive; but I think any garbage company is if you want them to pick up something extra-big.

I've not had any problems. If I am going to be gone, they will put the service on hold so I am not paying for services not used. With the recycling it is mixed recycling so I don't have to sort.
The only thing I don't like is the pickup is on Monday so if I am gone over the weekend I don't always make it home on time to get it out for collection.

I chose them because the service is cheeper.  They are pleasant to work with.