About us
Additional contact: John Mickman, Jeff Sutter, Jake Holter & Meg McLean. Additional phone numbers: Garden Center (763) 413-3000, Lawn Irrigation (763) 434-1487, Landscape (763) 434-3346 & (800) 446-4229. Additional email: [email protected], [email protected], [email protected], [email protected], [email protected], & [email protected]. Additional DBA: Mickman Brothers Landscape & Irrigation
Business highlights
Services we offer
Trees, shrubs, perennials, grasses, annuals, fountains, statues, grass seed. Landscape lighting, bulk & bagged products, irrigation construction & service, full design & installation, DIY design. Lawn sprinkler parts.
Services we don't offer
Snow removal & lawn care.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- PayPal
- Financing Available
- Check
- Visa
- Discover
- MasterCard
- 12
Assorted photos uploaded by Mickman Brothers Inc
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 3% | ||
| 6% | ||
| 6% | ||
| 3% |
Filter reviews by service
"UPDATE 12/20: [Member Name Removed] - if you indeed used our company please give us a call as we still have not heard from you and would like to get to the bottom of it. Thanks! UPDATE 11/29: We still have not heard from you and we wanted to check in to see if you still had anytime to speak? We want to find out the details of this! ORIGINAL: Thank you for making us aware of the issue. Can you give us a call this morning - 763-413-8281? We take every customer's project very seriously and want to get to the bottom of this. We appreciate your review."
"UPDATE: I am glad we were able to connect about your situation, and we are looking forward to working with you again! I am sorry to hear of this, and would like to get to the bottom of it. Would you have time for a quick phone call or email? Do you know the name of who you were working with? We can track down and find a solution to this and make sure it never happens again. Thank you for bringing this to our attention."
"Thank you for your review, please let us know how we can help further!"
"Thank you for the 'A' rating, we appreciate the kind review and hope you are enjoying your new landscape! If there is anything we can do to help further please don't hesitate to let us know."
"Thank you for the excellent review! We look forward to continuing to enhance your outdoor living, let us know what we can do to help in the future, and have a great rest of the summer!"
"Thank you for your positive review! Let us know if there is anything else we can assist with!"
"Thank you for the great review!"
"Thank you! We appreciate the kind review and glad you are happy with the work done. Let us know if there is anything you need in the future!"
"We are sorry to hear of this - I spoke to Anne and she will be giving you a call shortly. Apologies for the miscommunication there and we will correct this for you! Thank you for making us aware of this!"
"Thanks for the review! It is our pleasure!"
I was told a designer would call me back. As of today, 8/17/15, I have not received a call back.
"Mr. [removed member name], I am sorry to hear of your experience. We are going to find out where the miscommunication went and get to the bottom of this for you. What is the best number to call you at today? My sincere apologies on the delay, we are working on this as I write and will be in touch shortly"
In my initial contact with the landscape designer, I was told the cost for the service was $75 and that it included pH testing of the soil.
The designer failed to show up for my scheduled appointment on July 8, 2015, and neither she nor anyone from the business notified me. I spoke to the business on July 9 and they seemed confused about the designer failing to show up & assured me this was unusual. I rescheduled for July 14 and the designer showed up.
We walked the perimeter of my house and the designer made suggestions for alternative plantings, including various suggestions for any one area. I asked if she would provide me a list of her suggestions, including alternatives, and she said she would do that and that she would get the information to me by the end of the following week (July 24). I called the designer on the afternoon of July 23 and left a message asking about her list of suggestions. The suggestions arrived by email on July 29 (5 days late & 15 days after we met) in the form of a rough, hand-sketched drawing with names of plantings indicated, but with no alternatives noted.
The design included planting a 4' shrub between two 4' high windows, creating a 17' long, 4' high visual appearance which, from a design perspective, seemed obtrusive and unattractive. I questioned the designer about this and was told she chose the 4' high shrub for that location based on the height of corner shrubs. I understood from this response that the designer designed with plants in mind, not the house the plants were to compliment.
The emailed information did not include soil pH information. When I asked about this, the designer told me she did not do testing because she decided it wasn't necessary. She did not adjust the bill to reflect this service not being provided.
"We are sorry to hear of your bad experience, and thank you for bringing this to our attention; of course that is never how we intend to do business. We want to issue you a full refund on your $75 Design Service, someone will be in contact with you shortly. We have since spoken with the everyone involved as well and made correct adjustments so that wont happen again."
very soon after we called for service.
2OHLSL, L Ohlsson
"Thank you for the review! We appreciate the digital review for letting us know how our Irrigation guys did. We look forward to serving you again!"
"Thank you for the review here, we hope you enjoy your new landscaping and if there is anything else we can do for you, don't hesitate to ask! Happy Holidays!"
I have already told Paul I'll be contacting him in the spring of 2015 for Phase 2 of our project.
"Glad to hear everything went well and we can't wait to hear about Phase 2! Thanks again for the nice review and we look forward to seeing you soon. Have a great fall season!"
"Kevin said he had a great time working on it as well, it was a fun project! Let us know if there is anything else we can assist you with in the future, and enjoy the new digs! Thanks again"
"We appreciate the review! We are sorry to have missed the opportunity to work with you this time, however we look forward to the future. Let us know if there is anything we can do to help."
In this era of technology it is a relief to find a company truly concerned with providing excellent service to their customers.
The workers that were on the job included Jerry, the foreman, Nick, Donne, Austin, Jake, Jason and Max. They were AWESOME!!! The new work for which they were contracted was completed efficiently and to our complete satisfaction.
After the work on the patio progressed it was determined by the crew that the repairs would need to be much more extensive than was originally planned. The crew informed management of the problems and the company accepted responsibility to complete the repair work properly. The new development required EXTENSIVE manual labor (digging heavy mud, hauling material up a rather steep slope to the street and their truck and then hauling via wheelbarrow rock and sand back to the location. At no time did any of the workers voice any complaints about what the job required. It was hot and miserable and they worked tirelessly.
The crew members were always professional, respectful of our property and of us as individuals. It was initially thought that the work would be completed in one day. Because of the additional problems encountered the job required 5 and 1/2 days. Jerry was especially good to communicate the progress and keep us informed about what was being done and why. When bad weather kept them from working he contacted us early to let us know the plans for work. Every day before they left the street in front of our house was cleaned and all debris, etc. was removed. Our neighbors were impressed with the methods that were used during the work on this job.
We feel fortunate to have contracted our landscaping with this company and commend the workers who upheld the company commitment of providing professional service and EXCELLENT quality.
We highly recommend this company for any landscaping projects!!!
"Thank you for the kind words, we appreciate it! Our goal is to provide our customers with the highest level of customer service and to make sure your project is completed exactly how you envision. We are grateful to hear you had a great experience and took the time to share it online. Let us know how we can assist in the future!"
"We are sorry to hear no one got back to you. We apologize that this happened and we are looking into it immediately. That is not how we do business and our mission is to provide the best experience possible. We appreciate you letting us know and we will get to the bottom of this. We thank you for your inquiry"
"Thank you [member name removed]! We always appreciate your business and as you know if there is anything else we can do for you don't hesitate to give us a shout."
"Thank you for your review, it was a pleasure doing business with you and look forward to the future. Let us know if we can help in any way."
"[member name removed], we appreciate your review and it was a pleasure doing business with you. Let us know how we can continue to assist you with your projects. Thanks!"
Everything worked great but after a week or so, all of the lawn was restored to "green" except one section. I called Mickman's and later that same day a technician came right out and assessed the situation. The sprinkler was working perfectly but that section needed more time each session. They adjusted that one specific section and indeed, after a week or so, that section greened-up.
We are really thrilled with the installation, service and the system itself. Mickman's just came to "blow out" the system for the winterization process. Our whole experience with the Mickman's Irrigation Division couldn't have been better.
Licensing
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