FireMasters, Inc.

Founded 1978 • With Angi since April 2010

4.0

(7) Verified Reviews

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Business Details

Phone Number

Address

14165 Naples St NE

Andover, MN 55304

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Description

FIREMASTERS, INC. has been selling high quality, seasoned firewood since 1978. We sell cut, split, seasoned firewood with FREE delivery and FREE stacking. The wood has been seasoned for at least two years. We do not cut down healthy trees to make firewood, but use trees that have been removed for

Verified Reviews

A few reviews for this pro...
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William B.
4.0
03/11/2016
unknown
Description of Work
Supplied firewood
Category
firewood
Robert R.
5.0
10/12/2015
unknown
Description of Work
I just purchased a fireplace cord and a half delivered today. Their pricing was competitive, the wood was a nice mix of Oak, Maple, and Ash very well aged. Their delivery person Matt was polite, professional, and very personable. I would highly recommend them.
Category
firewood
Kristine P.
5.0
06/11/2015
unknown
Category
firewood
William B.
4.0
02/19/2015
The service was great and the staffs were fine. They were prompt as promised. They left the area full of firewood.
Description of Work
We have used FireMasters, Inc. for firewood. They delivered and stacked fireplace core of mixed hardwood.
Category
firewood
Kevin K.
2.0
02/16/2015
Ordered firewood from the, they told me they would come on a Monday and never showed up. I then called back and they scheduled something for the following day. The firewood was stacked well. It is some of the worst wood I have received, it is clearly wet as I see water bubbly out of the wood. The wood smokes and does not burn well. I will not order from them again!
Description of Work
Delivered firewood
Category
firewood

Service Provider Response

I'm very sorry that you were not satisfied with your firewood purchase. All of the firewood we sell is fully seasoned & we have a 100% customer satisfaction guaranty. If any customer is not completely satisfied with their purchase, we will make it right or refund the payment. If we had been notified of your dissatisfaction, we would have figured out what the problem was & made it right. Obviously, we can't fix a problem that we are not aware of. I don't know why we are just now, in February, being notified of a problem that apparently occurred last October (almost r months ago) since the wood-burning season is over & we are unable to do anything about it. I am confused as to why this wasn't brought to our attention at the time it occurred.
John J.
4.0
10/07/2014
The quality of their firewood was excellent. The customer service was good but not great. Until I find somebody better, I guess I'd recommend them.
Description of Work
I used the FireMasters for firewood. I had firewood delivered and stacked.
Category
firewood

Service Provider Response

I'm glad you were happy with the quality of our product. Our goal is to give all of our customers the best service possible and I would like to correct any mistakes that may have been made on our part. Is there something we could have done differently to increase your customer service satisfaction?
David H.
4.0
01/03/2014
Firewood was properly stacked and most importantly, it is DRY!
Description of Work
Delivery and stacking of firewood for my fireplace.
Category
firewood

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    Business Highlights

    Emergency Services OfferedEmergency Services Offered
    Firewood
    Tree Service
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    No
    Eco-Friendly Accreditations
    Yes
    Payment Options
    MasterCard, Discover, Check, Visa, American Express
    Senior Discount
    No
    Emergency Service
    Yes
    Warranties
    Yes

    Services Offered

    Firewood Sales - free delivery & stacking.

    Services Not Offered

    We do not purchase trees or wood to make into firewood. We do not cut or split wood that you already have.

    Frequently Asked Questions & Answers about FireMasters, Inc.

    How is FireMasters, Inc. overall rated?

    FireMasters, Inc. is currently rated 4 overall out of 5.

    What days are FireMasters, Inc. open?

    FireMasters, Inc. is open:

    Monday: 10:00 AM - 8:00 PM

    Tuesday: 10:00 AM - 8:00 PM

    Wednesday: 10:00 AM - 8:00 PM

    Thursday: 10:00 AM - 8:00 PM

    Friday: 10:00 AM - 8:00 PM

    Saturday: 12:00 PM - 6:00 PM

    What payment options does FireMasters, Inc. provide

    FireMasters, Inc. accepts the following forms of payment: MasterCard, Discover, Check, Visa, American Express

    Does FireMasters, Inc. offer free estimates?

    No, FireMasters, Inc. does not offer free project estimates.

    Does FireMasters, Inc. offer eco-friendly accreditations?

    Yes, FireMasters, Inc. offers eco-friendly accreditations.

    Does FireMasters, Inc. offer a senior discount?

    No, FireMasters, Inc. does not offer a senior discount.

    Does FireMasters, Inc. offer emergency services?

    Yes, FireMasters, Inc. offers emergency services.

    Are warranties offered by FireMasters, Inc.?

    Yes, FireMasters, Inc. offers warranties.

    What services does FireMasters, Inc. offer?

    FireMasters, Inc. offers the following services: Firewood Sales - free delivery & stacking.

    Are there any services FireMasters, Inc. does not offer?

    We do not purchase trees or wood to make into firewood. We do not cut or split wood that you already have.