RIGHTWAY ROOFING & REMODELING

Still searching for a contractor

unknown

I have a 112 year old Craftsman 3-story house in southern Minnesota, and as one might imagine, things tend to wear out and need replacement. In my 9 years at this location, I have had two or three roof problems, and although I have called every roofer listed in the book and a couple who are not listed, Rightway is the only company that has ever followed through with both a visit and a written estimate. Therefore, they have gotten my business. The roofing season in Minnesota is shortened by snow and ice that can prevent roofers from going up on a roof for several months, so timing is critical. I started trying to hire someone in late March, and three roofers came and looked at the job. Rightway's estimate and a contract arrived a couple of days after they looked at the project. My only complaint was that after they had received my signed contract, it took them over a month to get back to me to schedule the job, and this scheduling happened only after I contacted them twice--a week between my two phone calls. But once they had my attention, they were able to schedule their work within a couple of weeks. They showed up on time the day they said they would come, demoed the damaged shingles, cleaned up and hauled away the mess, installed new shingles and finished three days later. They wasted no time. Their workmen were careful and well mannered, and the quality of their work seems to be good. As their truck was pulling away, one of the other two roofers I had called for an estimate six or eight weeks earlier phoned me to talk about doing the job, but I had to tell him that the work had been completed by someone else. My roofing problems stem from a batch of bad Certain-teed shingles that were sold in this region ten or twelve years ago, and I am eligible for a Class Action settlement with this company. Bob at Rightway furnished me with a detailed invoice that I can send with my claim. Rightway seems to understand how to handle the business aspect of the roofing industry as well as the actual application of the roofing materials, and we need more of that from contractors here in south central Minnesota. I hope Angie's List provides motivation for more contractors to conduct their business in a more professional manner.

It went very well. We were well pleased with the work that was done. Bob Hanson is great to work with. His crew was great. They cleaned up the yard every day before they left for the day, so we didn't have to do any of that work. They were all very nice and good workers. Bob took care of any insurance issues that came up, and he guaranteed his work for five years.