WYRICK AUTO SALES & LEASING

The first thing I was  told when I entered the lot was how they wouldn?t have been in business this long if not for their reputation? but?
1) I asked if an inspection had already been performed on the car, Paul said yes; I asked what all was checked out, he responded with everything down to the percentage of brakes that were left. I told him I would like to see the report because I wanted to know what ?everything? entailed? He also mentioned that if they found anything wrong it would have been fixed (interesting when you start up the car and the check engine light was on)

2) I asked to take the car for a drive, after he got it setup I told him that I would like the report and a Carfax ready for me when we got back. I was informed that he wouldn?t pull up a Carfax "just because', that I must be absolutely interested in the car in order for him to pull it up. I told him again to have it ready that I was  interested. I would be buying an Outback by Tuesday morning because Isold my car and needed transportation before I worked on Tuesday. The drive went well, no major issues noted.

3) When we got back he didn?t want to proceed with anything unless I made a commitment to be approved with financing, when I was already approved with Lake Michigan Credit Union. He wanted me to go through him to be approved again for Lake Michigan Credit Union and didn't take me seriously until I agreed. I reluctantly agreed because the Credit Union was down the street from where I lived and I was going though I lady that I wanted to stick with, but apparently I needed to prove to Paul that I was interested more than just a passing interest?

4) My fiance had to take me to work and we were running late so we rushed out the door and I told Paul I would let him know more of me wanting the car no later than Saturday morning (it was Friday around noon). After we left I realized? I never did receive that Carfax that I asked for at least twice and I never did see the proof that the car was inspected. Interesting. Not to mention the condescending attitude I constantly received that I MUST actually be interested in the car for him to proceed that just made me feel completely unimportant like I was wasting his time and shouldn?t be taken seriously. This is the 5th car I have bought in my life and the 2nd worst experience I have had. The first worst I had walked away from their lot within 10 minutes from a car I was GOING to buy and instead drove to a dealer 3 hours away to buy a different car of the same make and model.

5) Later on I was calling a nearby auto repair shop to see if I could get the car in for an actual inspection. They said they couldn?t get it in until Tuesday so I called Paul back and told I couldn?t buy the car because I couldn?t get the car in for an inspection. He was actually kind enough to offer to call for me and ?see what he could do about getting it in sooner? I said ok, but again he made mention to, "I am not going to do this though unless you are definitely serious about this because I don?t want to put in a favor for nothing." I told him I was as long as the inspection went well and to please check on if he could it in sooner. Due to how blown away I had been as to how he was treating me it didn't occur to me at the time that if he was putting in a favor he was know and work with the place quite often. This could be compromising to the report they give me.

6) Mind you, I was looking at another Outback in Hart, MI where I had been treated amazing by their staff and had an awesome inspection done on an Outback Sport. They were going to give me an amazing offer on the car that was completely comparable to the one at Wyrick's except I really didn?t like that it was a Sport (I was buying the outback for the space and the Sport has 6 cubic feet of less space in it) and that it was Red. Though the Sport had the 2.2 engine NOT known for head gasket issues and NO RUST. (The outback I was looking at at Wyricks had rust on both rear fenders in a very common area that many outbacks get rust.)  I called my fiance at worked and talked to him a bit and realized I was almost in tears at how I was being talked to, how I was not being taken seriously, and how Paul was bullying me so I told my fiance that I was going to call Paul back and not go with the Outback he had because of the three reasons 1) the treatment I was receiving 2) the trust I had in an inspection that was facilitated by a salesman who I had no faith in 3) the rust that was on the vehicle that was really bothering me

7) I called Paul back as soon as I got off the phone with my fiance (15 minutes later) and told him never mind that I was going to go with the other vehicle that I had found. He was irate because instead of just ?looking into? what he could do to get the car in sooner, the car was already in being looked at. The first thing out of his mouth was how I was going to owe for the inspection which flabbergasted me because I didn?t even know he had already had it in and the second thing out of his mouth was how I had wasted all of his time and why was I backing out because he had jumped though all theses hoops for nothing. I was at a loss for words to the point that I explained the rust but never once called him on how he was treating me. I really was interested in the car so I told him to go on with the inspection because I really did want the car. He asked me if we went on would I definitely buy the car because he wasn?t going to jump any more hoops if I was just going to back out. I told him it depended on what I could do about that rust and how the inspection went. I wish I would have walked away at this point and just found another car. That is my fault but I had never been yelled at by a salesman before and was feeling as little as his tactics were meant to make me feel.

8) I trusted Paul so little that I even called the place that was performing the inspection to make sure that he wasn?t trying to pull one on me and lying that it was really already in. They verified that it was in fact there and (still upset) I told them of how I wasn?t even sure if I wanted the car there, I hadn?t stated that I definitely wanted him to take the car in that I only oked him to inquire on it. They told me that they would work something out with me then because they didn?t want this to be bad experience, I was thankful, but knew they didn?t deserve it because they were just doing what was asked. I never did pay for the inspection, not sure what happened one way or another, but I didn?t pay. At least one thing went alright?

10) After this, Paul seemed to have a shift in his attitude I?m not sure if something got back to him or what but he said very little and made a decent deal with me to get the (engine light) Knock sensor taken care of and a small leak that had to do with the transmission taken care of, along with $400 off for me to take care of the rust which, eventhough I know that isn?t going to cover it, I though was a good deal for what seemed like a pretty solid car if I can trust all the inspection and Paul?s word at this point. The only other things the inspection brought up that needed done were tires, brakes, and timing belt (which are all expected in a vehicle with 100,000 miles).

11) I told him to go through with it and ended up being able to pickup vehicle on Monday. Of course two rude remarks were made that day also: 1) I told him I was hoping to be able to pick up that same day when he called, but that my fiancé was already at work so it depended on if he could get away for a minute (which since he is the boss was a pretty high chance) therefore I was planning on Monday but Tuesday morning at the lastest. When we showed up he commented that he parked the car outback because he didn?t think we were going to show up that night. If he wouldn?t have said anything at all I wouldn?t have even noted where the car was parked but he made me feel again like he didn?t trust us and 2) that he could have sold the