Clearbrook Landscaping & Lawncare LLC

Clearbrook Landscaping sent a professional and competent team of hardworking men who took care of our needs promptly. We were trying to get our home ready to sell fast as we had made an offer on our new home and for our son's wedding. The got it down in time for the "zillow" pictures and it looked beautiful for the wedding weekend. Would use them overtime.

Ross his crews were prompt and professional. Very pleased with results.

The crew was prompt efficient, professional and friendly. I have no complaints!

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They did way more than expected.

Before he came along I had three different lawn services. I let them go, and I hired him. He works in the summer and the winter. He recently cleared my driveway. He is great about fitting you in when you need something done in a hurry. When he is done my lawn is beautiful. He seems to go above and beyond for me. His prices are very reasonable. His staff is wonderful!!

I had the pleasure of working with Ross Bouwkamp, Owner of Clearbrook, for the 2013 season. I found Mr. Bouwkamp, as well as his employees, to be professional, skilled, honest, and dependable. It has been a pleasant and carefree experience for me. I plan to continue with Clearbrook for all my lawn-care needs.

My wife and I are Hudsonville residents and our experience with
Clearbrook - specifically the owner, Ross - was awful, and we would NOT
recommend this company.
(1) We met with Ross and one of his employees a couple times to go over the
design and to negotiate the price. At this point there was never any
indication from Ross that there was an issue . However, the day before
they were to begin Ross texted my wife stating that he was not going to do our
landscaping alluding to the fact he wasn’t going to make any money. We
were both extremely frustrated - not only due to him trying to skip out THE DAY
BEFORE starting, but also because he chose to communicate by text.
We called him, told him of our frustrations, and he offered to continue to do
our landscaping. Though we were hesitant to go any further with
Clearbrook, we agreed as we needed our lawn and other landscapers were booked
out for weeks.
(2) The process itself wasn't bad, though it was clear that Ross was looking to
skimp on quality. When I advised him of a low spot in our lawn, he did
not want to address it. Flooding is an issue in our Hudsonville
neighborhood, and pooling in this spot was a concern of mine. I even
offered to pay for any expenses (dirt, labor, etc...), but no initiative on his
part. I had
to call the sub-contractor - West Michigan Hydroseed - to get the process
rolling. (By the way, West Mich Hydroseed was great to work with.)
They then
worked with Ross to bring in a few yards of dirt, which was not nearly enough
to
fill the low spot. I brought up my concern of the lowspot but nothing was
done. I could sense he was growing frustrated, which was odd as this
request was necessary to prevent flooding in our lawn... and I was willing to
pay to do it right.
I had to pay my neighbor to bring in five more yards of dirt to
level out the area.
(3) We recently had a pine tree die that Clearbrook planted. Most
greenhouses in our area offer one-year warranties on trees and shrubs.
When I contacted Ross, I stated that the tree had died and that it may
have been from overwatering as it was planted in an area where runoff water
flows. Ross quickly replied that it would not be covered by a warranty
because of over- or under- watering. This was frustrating as I really
wasn't sure why it died - I just gave my hunch, but was quickly shutdown.
Now initially we were
asked where we wanted the tree, but I would expect a and quot;professionaland quot;
landscape company would know where and where not to plant based on ground
level, water flow, etc... And at the same time, we hired Clearbrook for
their services - they sold us and planted the tree. That tree died a few
months after being planted, and without seeing the tree the owner states that
they won't do anything about it When I
responded by text pointing these things out, I received no response. I
called the
next morning and left a message - no response.
(4) The most frustrating part of all this was the response I finally received
from Ross
days after the tree incident (#3). Again we received a text from Ross
stating his thoughts on what happened to the tree (never came out to see the
tree), pointing out several things that may have caused it to be under-watered
that he saw when he did the lawn but never told us to address. He also
stated that he was not
responsible for the tree or the placement as he did not charge us for a layout
or design.
I then wrote a heated text back stating that we were done dealing with him;
that his lack of business and customer service skills would cost him a lot more
than a $150 tree - as my wife and I will tell this story to anyone
planning for landscaping. We have already convinced two couples
contemplating Clearbrook to steer clear.
The worst part (yet somewhat funny) is his final text to me that day:
and quot;Just a heads up, in 6 yrs you are the only customer I had to treat this
way so it is what it is. It doesn't work for me to walk into an insurance
agency and expect the best insurance in the world for $10 a month [I work in
the insurance industry]. If you want a nice landscape with good service
you have to be willing to pay for it!and quot;
I find it funny as he actually admits that his service is inferior. And
shouldn't good service be offered regardless of how much one pays?
Seriously though, I will take his advice - next time I will find a
quality landscaping company and pay more as this experience was
awful.

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Clearbrook Landscape and Lawncare was very good. He helps me when I am on vacation. He earned my business.