walden cleaning services

Walden Cleaning was recommended to me by a friend with high standards. Cleaning has always been my form of meditation, but a bad back and neck prohibit me from cleaning thoroughly. Overall, the cleaning was nice and Kim and Michelle were friendly. They bring their own supplies, which I naively believed included appropriate wood floor cleaner. However, Mop and Glo was applied to my engineered wood floors. For those who don't know, Mop and Glo (despite what the bottle might say) is not for engineered wood floors. The result is that my matte wood floors look like clear nail polish was applied, are dangerously slippery, and have a milky film wherever a wood floor cleaner like Bona is used. Because they did not mop under rugs, the difference is very clear to see. Chet's Cleaning (who we were sent to by our floor installer) quoted upwards of $2.40/sq ft to bring in their machines to remove the Mop and Glo and correct the finish. In hope of fixing this without that high expense, we are using a process found online of applying Windex, scrubbing it with a ScotchBrite non abrasive sponge, and wiping it off with paper towel. I hired cleaners because I have a bad back and neck, and now I'm on my hands and knees remediating this mess. The worst part is that Walden Cleaning ignored my text letting them know what's going on. I didn't ask them for my money back. I didn't ask them to pay for Chet's. I simply made them aware so they won't make the same mistake again. I know they didn't create this problem on purpose, but no acknowledgment of the situation, no apology, no offer to help, nothing. What happened to common courtesy? If you hold yourself out as an expert, make sure you are actually an expert! And, if you use Walden Cleaning, make sure you confirm that their products are safe for your home.