TERRAFIRMA INC

I had landscaping done. In the end they tried over charging us and even my wife went over the bill with Eric we found areas where they over charged above what was agreed. The rocks they used are also chipping and breaking apart and I called Eric but he does not return the calls! There are so many other companies out there, I would pass on this one! Wish I had!!

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Not that great. Initially could not get system to work. Ended up being a cut wire that they had damaged the prior year during another projct for the previous owner. Had to dig up a number of valves and wires to finally get the system to work. Ended up damaging the main line valve, which began to leak. Came out and just removed the valve.
Probably won't use them again.

.They were very quick and decisive. The price was pretty competitive with other companies. They were very responsive and followed up quite well.

They were prompt and thorough. They seem to be very experience d and very knowledgeable.

They did an excellent job and it was done very well. They created a creative solution to a drainage problem. Their professionalism was excellent. They even performed a last minute request to remove a large 6' diameter shrub. The price was reasonable. The final price was the same as the initial estimate. While their prices are not inexpensive you get what you pay for.

My backyard does not flood anymore. They were helpful and available when I needed them. I had received several bids and Terrafirma's bid seemed more reliable.

It went very well. The foreman was very professional and they completed the work in a timely manner. We haven't had any problems since.

A field guy came out and evaluated the project and getting them to come out was fne. They were very professional and punctual. There was some misunderstanding about what I wanted done. We eventually came to an agreement and kept what they had done. The work has held up and is serving its purpose. I am not sure that I would use them again because of the experience I had with them as they're very expensive and I was expecting something completely different from what was installed. Communication was less than stellar.

We were very pleased and had received several estimates. They were the only company who saw the scope and complexity of the problem and they addressed it well. The person who was in charge was communicative and was very thorough in explaining what and why things were happening. They were punctual and showed up on time but it did take awhile to get them to come out. I did need to call them to check on scheduling the job a couple times, which most likely related to the size of the job. They left the worksite in good shape and did a good job of monitoring the weather to make sure they could complete the work without interruption. Had they known bad weather was coming they would have come out sooner. They did need to hire a subcontractor to move and then reinstall an air compressor which caused our AC not to be hooked up until spring. It was too cold to reconnect the AC back up and Terrafirma was a little frustrated, as were we, with this minor inconvenience because the subcontractor did not communicate that to us or to Terrafirma. I would recommend their services to others. Of all the contractors we talked to they were the most expensive and it was more money than we wanted to spend but we were happy to spend it as we felt that they we had peace of mind with Terrafirma as again they were the only ones who fully understood the full scope of the project. We've had no problem since.

Terrafirma redesigned the landscaping for our whole yard. There was a lot of deconstruction (removal of trees, plants, ground cover, etc.) before the new construction could begin. They relaid the patio and the front walk in new stones. The design is lovely and the work was done in a timely and professional manner. They were a little expensive, but we thought it was worth the extra cost.

The price just kept going up!
We wanted to re-build the patio in our backyard, add a wood deck and do some landscaping. Terrafirma came out on June 6 and provided an initial estimate. This estimate was above our budget but we saw the value and liked their quality, so decided to proceed. After two months of back and forth on the design, we were presented with a detailed cost quote that was 30% higher than the initial estimate even though we had taken considerable content out of the project (water feature, fire pit, lighting). We did add one tree to the project but overall the content was considerably lower than the original plan.
Terrafirma charges $85 per hour for design and planning time, whereas this service was included in the quotes from all the other contractors. This and quot;planning timeand quot; included the cost for developing the estimates and cost quotes. In total we were charged for 15 hours of design, planning and estimating.
As I said above, when we received the detailed cost quote, it was 30% higher than the initial quote for considerably less content. When we questioned this, the owner blamed it on us, saying we had added more content. Part of the reason for the higher cost was a 2% and quot;fuel surchargeand quot; buried in the fine print of the contract. Every element of the detailed cost quote was higher than comparable quotes from other reputable contractors.
When we decided to cut ties with Terrafirma, we asked for the final design bill so we could pay our sunk costs and move on. The company calculated some of the estimating time at $125 per hour rather than the agreed $85 per hour. We were also charged $75 for 'blueprintsand quot; which were actually just hand-drawn landscape designs rather than blueprints.
After all this we just lost faith in Terrafirma.

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Terrafirma worked closely with us to determine what we wanted. The actual work was done quickly, professionaly, and exactly as planned. The price is on the steeper side for landscaping, but you are paying for quality service and work.

My experience with Terrafirma Inc. Company has been good. However, I think they are overpriced. They also do other services that I have not hired them for because of their price. I have had some discussions with them on their pricing. Their prices are more gear to big contracts so I think they should work on their residential prices. I have had them do work inside the house and I wasn't pleased with that. Their landscaping services have been excellent. They do a great job with that. They are very responsive. They always do what they say. I would never hire them to do work inside my house though. They don't seem to be specialized in that.

Initially contacted Ken Johnson via email. Mr. Johnson followed up promptly with some questions and shortly thereafter he stopped by and surveyed the yard. That same day we received a quotation which was reasonably priced based on other quotations we received from 4 other sprinkler system contractors.

We kicked off the work, and it took about a week and a half for the licensed plumber to arrive and install the tap and pressure vacuum breaker. These were installed neatly and quickly and the plumber cleaned up everything afterward. Ken then scheduled the sprinkler system installation about a week and a half after. Timing on these met our expectations as permits needed to be obtained and parts ordered.

Ken stopped by the night before the installation and walked me through what would happen. He answered all the questions I had thoroughly and was professional and courteous.

The install team showed up exactly on the date planned and on time. They first showed me what they intended to do and verified my approval regarding routing of pipes, location of valve box, etc. It took about 8 hours for them to complete the job. The crew cleaned up thoroughly, tamped down the grass (from trenching), filled any low spots with dirt, and seeded. I was then shown how to operate the controller and provided with recommended settings.

Overall the experience was very satisfying and I would recommend them again to anyone that needs a sprinkler system installed.

It was fine. We've been using them for 10-11 years. They came when they were scheduled. They were courteous and efficient. We don't really notice them because all of the work is outside. In the spring I am sure they will come back and turn it on and make sure that nothing broke over the winter.

In the past and again for this repair arrive when scheduled. Friendly, professional, and efficient. The problem was fixed in less than 30 minutes and they didn't charge for the repair. Darn good value for great service

The crew consisted of 2 guys, they were late to arrive but did call me about 1 hour before they were due to arrive and informed me they would be late. That was nice so I didn't have to wait around unnecessarily. These guys were good, they got here and started to work right away. My 3 year old son loved the whole thing, they are great with kids and made sure he was safe before starting any trimming. They arrived at 11:30am and left at 7pm they took a 30 minute break for lunch and just kept on working. When they left they took every twig that came down. Overall I was very satisfied and would recommend this company to anyone. I have already hired there service for another job on my front yard!

The owner offered to come out, and he was very rude. Then he charged me more, he demanded the payment as well.

This was my first experience with the company. They offered an excellent price and quality work. Unfortunately, I do not recall but it was well worth every penny. They were very knowledgeable in knowing the proper plants to place in my zone along with making it pleasing to the eye.

Such as landscaping and irrigation.