Superior Lawn Care & Snow

I have had this company's service for both lawn and snow removal for several years. It provides either no or very tardy service even after making requests via phone call; responses to calls are very unfriendly or unprofessional as well.

My office had to call them and they said they would be out this weekend. I won't hold my breath and will not be using them again.

The company raised my prices without informing me. They also tried to double charge me for snow removal.

Very little was done right the first time. Crews on site seemed to have little communication from the designers. When something went wrong - which was often - Superior was quick to blame subs.

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They charged $30-$35 every time they came. They were fine.

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They did a great job and now they come every two weeks as scheduled with no interruption,

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Called on June 16th to schedule lawn service (mowing, edging, trimming). Talked to Brandon. He said the lawn team would be in my neighborhood that Friday and Saturday and they could mow then. Plus, they could do it for $23. I thought that was a great price considering I had a front and back yard. Not huge, but usually took me an hour to mow. However, they never showed on Friday or Saturday. Called again on Monday the 22nd and talked to Brandon again. He apologized and said he would get them out that day or Tuesday at the latest. No show on Monday or Tuesday. I decided to give them another try, so called again on Wednesday, June 24th. I talked to a woman who said they would be out there at 2:30 that day. Again, a no show. So, needless to say, I was not happy. I called that evening and left a fairly irate message on the voice mail machine indicating that I needed someone I could trust to show up when they say they are going to show up, etc. They mowed the lawn the next day. It had gotten pretty long by that point, especially in the back yard, so there were lots of clumps in the lawn that I needed to rake up. It wasn't a great job, but it was done. However, I just received a bill in the mail, indicating that they were charging me double because they had to mow the lawn twice due to it being so long. Really? I waited a week for them to mow the lawn, so it would have been considerably shorter if they would have mowed it when they initially said they were going to. Plus, they never indicated there would be any additional charges. I am not happy, and am not using them again. I would not recommend them whatsoever.

I have been using superior lawn for a couple of seasons of mowing and a couple of seasons of snow removal.

Generally, superior tries to be responsive, and if you are there when they perform the service, the guys who come listen, and you can point out what is missed.

However, quality issues when I can't be here to watch are abundant (not fully plowing...leaving snow in front of the garage - not fully mowing all the grass - some long and short patches -also reasonably they don't mow the neighbor's grass that attached to my lawn ...but they also don't my grass (in my property line) that is attached to  my other neighbor's side).  I've also received complaints from my neighbor about their quality. 

The most time consuming aspect of dealing with Superior is the repeated billing errors (only fixed promptly when I involve my credit card company) and the occasionally missed service.  I have literally dozens of emails to them to them over the couple of years.  (e.g., when we had 14 inches of snow on Sunday in Feb 2015, they did not come until Monday night after emails and phone calls - they did their bigger customers first)  Their record keeping is not reliable -- they have billed me for times they don't come...to the extent that I've had to record when they do in order to make sure the bill is right.  They have hired an account manager recently...but not too much improvement yet.  still waiting for my last bill to be fixed.

They have done a great job. Very careful  with the wet areas, which I appreciate this time of year. The lawn looks great!

This has to be the most unprofessional company I have dealt with in a long time. I have had to call them 4x this season to come do the job I hired them for. We had a snow storm Sunday, and they didn't tour driveway Sunday or Monday at all. I called them Monday evening and they promised me it would be done that night. I woke up Tuesday morning and, again, nothing. This company has no clue about integrity or customer service. You get what you pay for, and I will gladly take my business elsewhere.

Well -- I promised an update and here it is.

Superior lawn care is a completely incompetent company. When I first met with them in Oct 2014, Naji Kahala assured me that they had a plan for getting my lawn healthy and weeds under control and by spring I would see a major improvement. I was disappointed from the beginning in scheduling etc. but since I had contracted with them and did not have the time to search for an alternative, I continued to go with them. And I wanted to give them the benefit of doubt till SPring. 

Spring did arrive and I kept pleading with Naji to get me scheduled for weed and feed treatment as the lawn was very sparse and weeds were beginning to take over. As usual, it took forever to hear back and schedule and in the end service was never performed. I also wanted them to hand pull a few weeds and clear some pebbles frm the lawn area. I was charged for 12 MAN HOURS of weed pull and pebble clearing and there was practically NO improvement in either weeds or pebbles in the lawn. Then the big rains came and overnight I had a lawn full of weeds with no improvement in the lawn itself. Complained again to Naji and this time I got a response -- believe me this was after I had been charged $2000 for services that did more damage then benefit to the lawn -- that basically they had reached the end of the road in treating the lawn and would not even attempt a weed and feed program. They wanted me to spend $14K for a complete top soil treatment and re-seeding... basically saying that the lawn we had was completely useless and we had to start over again. Oh, BTW, they would "credit me" for the $2K I had already spent! Totally laughable and not sure how gullible they thought I was!

I told Naji to go to h*** and found an alternative vendor -- to cut the lawn and weeds and do a weed and feed treatment. I must say in one week my lawn looks better than it ever has before and I truly believe in a 2-3 month timeframe, I will have the lawn I have dreamt of. And this for a total of <$1000 in weed and feed treatments.

Superior can do a perfectly adequate job if ALL YOU WANT IS MOWING SERVICES. I would recommend you NOT hire them for anything that requires true understanding of lawn/landscape... they are not equipped to handle that type of work. You will be frustrated like me and left to find alternative vendors at the last minute.

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One of the folks from Superior Lawn Care came over to my house, and he went through the front and back yards with me and told me what he suggested for re-landscaping. It all went pretty quickly and the guy seemed very on top of things. He gave me an itemized estimate. I called later to schedule the work. They were able to fit me in within a few weeks. They did the work over about 3-4 days (including uprooting and hauling away a whole bunch of old foliage). Ultimately the result looked very neat--they cleaned up well. I've got a nice row of new bushes along the front of the house. The price was a little higher than I was expecting, but not unreasonable. The staff in general seems very courteous and quick to respond to requests. (I've used them for mowing and snow removal also.)

We have been using their services since last September and they are great! We hired them after we saw them doing work for our neighbors. They always come when they say they will. They come on the same day each of week. We have no issues with them.

The good...
1. Answered phone all 3 times I called.
2. Representative showed-up on time for appointment to provide quote
3. Started work just after the 3 week quote time (which is fine given the rain we have had)
The OK...
1. The work was completed satisfactorily and grass seams to be growing.
2. I thought some of the dirt could have been spread finer in places (several and quot;chunksand quot; the size of softballs were in the repaired area).
What could have been better...
1. I expected to be called either before or after the work was done to know to keep the seed watered. I found it completed by after returning from a business trip.
2. I would have expected straw to be put on the new seed. It was not although it showed-up as and quot;seed and strawand quot; on the invoice as a line item.
Talking with a representative...
1. Said that straw is sometimes used and considered and quot;freeand quot; so not charged for this was in the 'seed and straw' line item. It was not free when I went to the garden center and bought it. They said I should have called and they would have come back for free. I figured if it was not done right the first time, why try to call back and hope it is the second time.
2. Said they are too busy to call before/after unless specifically requested by client.
3. Offered to do anything to make me happy with the service. It's not that I'm unhappy, rather I just think the experience could have been better.
Overall...
It was an OK experience but I would probably try my luck with another vendor next time.

We contracted with this company to provide snow removal from sidewalks and driveway at our home.  Their conditions were that they would come within 24 hours of snowfall, whenever there was more than 2 inches of snow.  They did not fulfill the job at all.  Every time it snowed, we would wait and wait for them to come.  Eventually I'd call, and they'd say they were behind schedule, but that they would come....eventually they would.  Ultimately we gave up calling them--if we didn't call, they wouldn't come at all!  And we just went back to shoveling by ourselves.....they just disappeared! In addition, for every one of the times they did come, they would do the job differently: sometimes they'd shovel the walkways on our property, sometimes they wouldn't.  We never knew what would happen. 
We recognize that this past winter was unusually severe in Michigan, and that Superior must have been overwhelmed by demand on their labor force and their equipment.  But they could have told us that, and kept us informed. 
Needless to say, we are looking for a new snow removal service for next winder.

They are very responsive to my needs. Overall, they are very good in terms of quality and professionalism and they are very prompt.

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I needed someone to do start the mowing for me, and I needed advice on detatching and aerating, so I chose Superior since I'd seen their trucks in my neighborhood.
There are many details to this but the core issues were these:
- Very poor communication: There were MULTIPLE no-call/no-show occurrences - including the VERY FIRST appointment, which was just to get an assessment. I totally get it, problems with equipment happen, but there's no reason why someone...anyone...from their company couldn't call and say and quot;Hey, we had a problem, can we schedule another time.and quot;
- I cancelled the mowing service on a Monday/Tuesday.....and came home on Thursday to a freshly cut lawn. When I called to find out why the lawn was cut, the person I spoke with did not know.
The pricing was affordable, and the people I spoke with were always pleasant, but coming home after multiple sunny days and finding that the service you paid for wasn't done - and no one has called with an update - was frustrating. There were times when I called and they could not locate my information, so I had to constantly re-explain what I paid for.
As for the quality of the work, the mowing and edging was fine, about what I expected, but they would not mow under our trampoline for some reason (I understand why they didn't move it). The detatching and weeding was ok; I found a broken fence board that I'm sure was done by them, but it's an old fence, so I'm moving forward just to be done with it all.
I do not plan to use them again.