LUCAS NURSERY & LANDSCAPE CO

I bought evergreen trees here so my review is purely based on my own experience. Cashiers there are quite nice and helpful. However other staff is not knowable and not helpful. Installation crew was terrible. Arguing with you, rude and unprofessional. Be really careful that its trees don't have one year guarantee like other nursery has. If you need to have warranty, the price is 40% higher than the price tag. Further if you ask for advice how to water these trees. I asked two different staff and there are two totally different answers!

Their sales representative was more direct than other contractors I received estimates from, so I could see how that could be a turn off for some. Price was comparable to other estimates, though on the higher side. They were able to get to my job within a week and half, which was on when they said they would. On the day of the install, they were on time and the crews where courteous and worked hard. However, when planting the trees, I had to have them move them to have them properly spaced. Foreman on the job seemed more concerned with just getting stuff in rather than my total happiness. However, the crew made the adjustments without complaint and I am happy with the work. No surprise costs and they did what we agreed they would do.

unknown

We went to Lucas Nursery with design questions( on a Monday morning). The owners daughter, Tammy, was very helpful with the design and actually did a small design for us telling what plants to plant in each spot and then helped us pick out the plants. This was very helpful. We had to do this, however, as she answered the phone and rang other customers up. It took about 90 minutes to do this. If you have questions, expect to wait as there is a shortage of help. She overcharged us for the delivery of the mulch, but gave us a refund. I went home and discovered she did not refund us enough money and also found a coupon on their website to use for the shrubs I purchased. My mulch was delivered and I questioned the driver if I was actually receiving Cedar Mulch that I had ordered. He said he did not load the truck, but that is what he asked to be loaded. It was after heavy rains, so I thought maybe it was just wet. I returned the next day, Tammy was off, and no one else could figure out my receipt, as the receipt just says shrub or perennial and the mulch. I returned again the next day and spoke to Tammy. I brought her a picture of the mulch. She said I would have to bring in a sample. She refunded me the additional amount she missed from the original refund on the mulch, as she had charged the delivery charge twice. Tammy said they normally don't issue refunds on shrubs for coupons once they leave the building as Kohls doesn't. I told her Kohls and others at least would do it for 30 days. She did agree to adjust the prices on two shrubs. The coupon did not apply to perennials and shrubs she said were on sale, or to the rose bushes we purchased that were rung as "shrubs". I returned again with a sample of the mulch and she finally agreed it was not Cedar. She would only refund the difference in price between Cedar Mulch and "Triple shredded mulch", which is what I received, which is basically dirt. I had already spread 5 yards of the mulch. She would not compensate me any further. She did offer to bring two yards of Cedar to top dress with free of charge. I had no room for 2 more yards of anything. Very disappointing. The shrubs also have no guarantee. Buyer Beware.

Gr8 on time did real good work

They charged several thousand dollars over the quoted price. They contacted us repeatedly to tell us they needed more dirt and other supplies. They made us pay for the additional supplies, gas and labor. They severely misquoted the job and forced us, the homeowners, to pay for their mistake. They were rude, abrasive and difficult to work with. We only used Lucas because his quote was so much lower than the others we received. In the end, the quote wasn't lower because of the cost over-runs.