Al Walters Heating & Air Conditioning

First thing is the company is now called Mastercraft and that is where calls will be routed as I was told Al retired 4 months ago. They were very friendly on phone and I had someone out the next day to evaluate the unit. Shawn came out and told me what I already suspected which was that the unit needed to be replaced. I had research HVAC before he came out as I have not always had the best of luck with contractors but what he explained was right in line with what I had learned in my research. He gave me all the information I could want and he suggested a specific model and size (- 3 Ton Unit) and initially actually he recommended a lower cost unit and it was my suggestion to go with a more energy efficient unit so the cost was roughly $800.00 more. The cost with the furnace humidifier was approx $5700.00 which is actually right in line with all the estimates I had seen for new units of this type and size and quality. The problem was that the had a bunch of projects so it was going to take 2 or 3 weeks which would have been fine as I have lived without AC but it is still nice to have but... Mastercraft has an actual loaner program. Two gentlemen came out within 3 hours with a loaner unit and hooked it up and life was cool again. They installed the new unit a couple of weeks later and it roughly took 4.5 hrs and the guys put shoe covers on, masks on and put down tarps to protect the carpets. They cleaned up the mess and I can honestly say that I had no complaints about anything except we did not receive a call the night before but just when the guys were leaving the shop. Not a huge problem as we are home due to the virus. Would highly recommend them as they were honest and fair and I can only wish other contractors were like them.

As I remember, it needed a new blower motor.

Good job. Good reports

I was told I'd be the 2nd job of the day, should be around 10:00 , the tech showed up at 10:50. He checked it out, diagnosed the problem in probably 10 minutes and had it fixed in about 30 minutes or less. I only needed a capacitor and he didn't try and sell me any other services. I was so happy to have had a tech available on relatively short notice in the busy air conditioning season and to have it fixed in no time.

Arrived on time. Called in advance to announce arrival. Provided helpful tips on water heater maintenance. Didn't try to up sell.

THEY HAVE BEEN THE ONLY COMPANY I HAVE USED SINCE I MOVED INTO MY HOME. I THINK THAT THEY DO A VERY GOOD JOB AND THEY ARE ALWAYS WILLING TO WORK AROUND MY SCHEDULE.