Founded 2002 • With Angi since July 2007
Service Provider ResponseHi, this is Kevin from Ace window & gutter cleaning . I definitely did make it out to his house to look at his porch scratches. I also took pictures of the railings on my phone as well. The scratches were all over his whole porch railings an nowhere that a ladder would of even been set up to clean the gutters or anywhere that a ladder would have been set up by us to do any part of his job. The scratches were old and all over his deck railing. It was definitely not caused by us at all and this review is simply blaming us for something we had nothing to do with. We would have definitely accepted responsibility if we had actually caused the damage. The area he is referring to with the deep scratches are right next to his barbecue grill that was right next to the railing. sitting right up against the deck railing. It appeared that someone set up a ladder on his steps to lean the ladder against his railing near the barbecue grill. We would not have done that at all because that area was nowhere near any of the gutters we cleaned at this location. There were so many scratches all over the deck railing that were clearly very old & caused by normal wear & tear it clearly appeared. This review is definitely not accurate on his part & he is only blaming us for something we clearly didn't do. On the picture he listed here, off to the left of that spot is some stairs coming up to the deck from the basement level. That's where someone put a ladder or something that scratched his deck railing. If you could see a picture of his whole house, you would clearly see that that area had nothing to do with gutter cleaning or nothing to do with an area we would need to set up a ladder for any reason at all. The damage was caused by something else & Im guessing he knows what really happened.
Service Provider ResponseThis is Kevin from Ace Window & Gutter Cleaning. Im the owner. I would like to give my side of this review. I showed up to do the estimate. I always walk around the outside of the home to do all estimates & don't even need to come inside to get you a free estimate. I completed the estimate and we were hired to do the job. The homeowner specifically asked us to start on the downstairs windows before doing any of the upstairs windows because the kids were still sleeping they said at 8 am. So my crew started working on the downstairs windows which were regular windows, then storm windows outside of the regular windows. Everything went fine with the main floor windows. When my crew got to the upstairs windows, The windows were very old and would not function properly. When you open the window, the rope pulley gets stuck on the spindle and wont allow the window to come back down & shut. They were non functioning windows and the homeowner knew about this and never told us before the estimate or while we were doing the job. He knew his windows did not work properly & was just hoping we could get them cleaned knowing the windows do not work properly. Its not that we don't know how to do older windows, its that his specific windows would not function properly & nobody in the world would be able to get them to open & close properly. The outside storm windows were painted into place also. They were not coming out either. This review is not accurate at all and the rating is not a fair one either. He should have mentioned to us at some point that his windows do not work. He told me himself that he has had many problems with those windows AFTER I had trouble with his upstairs window. It looks like he was trying to get us to do as many of his lower level windows as he could, knowing we would run into big trouble trying to operate his upstairs windows. (That's why he wanted us to do the downstairs windows first.) The kids were up and eating breakfast as soon as we were there. This review is not at all accurate of our company. We offer a 100% Money Back Satisfaction Guarantee on all our work. We are the only ones in the country that have that guarantee in this line of work. That should tell you all you need to know right there. We have done many jobs with older windows in our over 14 years in business and never have had a problem even one time with this type of windows. His simply didn't function properly. Thank you for reading, Kevin 734 320-8645
ACE WINDOW & GUTTER CLEANING is currently rated 4.9 overall out of 5.
ACE WINDOW & GUTTER CLEANING is open:
Sunday: 6:30 AM - 11:00 PM
Monday: 6:30 AM - 11:00 PM
Tuesday: 6:30 AM - 11:00 PM
Wednesday: 6:30 AM - 11:00 PM
Thursday: 6:30 AM - 11:00 PM
Friday: 6:30 AM - 11:00 PM
Saturday: 6:30 AM - 11:00 PM
ACE WINDOW & GUTTER CLEANING accepts the following forms of payment: Check
Yes, ACE WINDOW & GUTTER CLEANING offers free project estimates.
Yes, ACE WINDOW & GUTTER CLEANING offers eco-friendly accreditations.
No, ACE WINDOW & GUTTER CLEANING does not offer a senior discount.
Yes, ACE WINDOW & GUTTER CLEANING offers emergency services.
Yes, ACE WINDOW & GUTTER CLEANING offers warranties.
ACE WINDOW & GUTTER CLEANING offers the following services: We Clean in & out windows. Storms windows Pellas windows Mirrors Window screens Porch screens Gutters cleaning Ceiling fans ( 12ft high ) Driveway pressure wash House pressure wash Siding scrubbing All our work comes with a satisfaction guarantee. We also clean all window screens for free when you clean your in&out windows together at the same time.
I've been running an independent company for six years. I use a high powered, top grade 3200 PSI machine that I have practiced with for two years. I enjoy watching the grim and dirt just wash away and enjoy making your home look brand new.
Pro Tek Power Washing LLC, specializes in “soft wash” pressure washing of vinyl siding on homes, soft wash roof washing, gutter whitening, cement washing and deck cleaning. Pro Tek Power Washing LLC will treat and care for your home as we would treat our own! We are a family owned and operated business that is licensed and insured. All major credit cards are accepted, as well as cash or check. Please call or email and get a free over the phone estimate.