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EverDry Waterproofing of Grand Rapids

Founded 1991 • With Angi since May 2010

3.4

(11) Verified Reviews

Business Details

Phone Number

Address

5273 Division Ave S

Wyoming, MI 49548

Description

Our Mission: To create raving fans of our customers and employees through frequent contact, consistent training, a commitment to excellence and unlimited opportunity. EverDry Waterproofing is the nation's premier basement waterproofing company. EverDry specializes in basement waterproofing and

Verified Reviews

A few reviews for this pro...
Brandon B.
3.0
10/18/2016
Well, the drain system seems to be working, so thats good. They had to come out and do follow up work as some things were missed. The system has a warranty but hopefully we never need to use it because they schedule about a month out for follow up work. We asked the guys who did the follow up work about why it appeared the backup pump was going off and they tried giving my wife some story about the kitchen sink draining to the sump pump. There are so many things wrong with that statement such as....they installed a new crock and I promise my kitchen sink existed before their work. Second, pretty sure no inspector would approve something as dumb as that. (This house is less than a decade old) So yeah, don't appreciate them lying to my wife.
Description of Work
We had a sump pump fail and they came out to install a new drain system for us, they also installed a new egress window
Category
egress windows, basement waterproofing, wells, drain pipe
Gillian E.
5.0
10/27/2015
unknown
Description of Work
They provided a system to prevent further entry of water into my basement. It went well for a rather invasive process. They were careful of my home and endeavoured to keep the dirt and dust down as much as possible. I did lose a tree as a result of the exterior work but this was always a risk. The system so far appears to work and certainly the basement is dry and warmer. They could do a little more to inform the customer as to how the sump pump works and what settings to use for the EZ Breathe in winter and summer, as this installation alone Improves the air quality. They provide a warranty with the work which is renewed each year for a small fee. If the house is sold the warranty transfers to the new owners.
Category
plumbing, basement waterproofing, wells

Service Provider Response

Hello [Member Name Removed], Thank you for your review of Everdry of Greater Grand Rapids. We greatly appreciate your feedback. It is our goal to not only meet, but to exceed your expectations. I will be sure to have our quality control manager contact you soon to explain the pump operation and EZBreathe settings more thoroughly for you. If you should have any future questions or concerns, Please feel free to contact us at 1-800-275-7910. Again, Thank you for sharing your Everdry experience, and for your contribution to improving our quality control for future customers.
Alan B.
5.0
05/28/2015
unknown
Description of Work
First used EverDry in June 2010 for extensive basement drainage system. Done excellently, with care, effectiveness, and efficiency (3 days). Used later for additional work, also great. Used Fall/Winter 2014/2015 when outdoor exit pipe froze. EverDry rerouted to inside drain for winter months, came back and reinstalled for outside drainage in Spring 2015. My advice: pay the $40 per year for their warranty on future issues. We continue to do so and are wonderfully pleased with their response and the initial job they did ten, got it!, 10 years ago! We always welcome a phone call from a prospective client and even, if wished, a visit to see the end product.
Category
plumbing, basement waterproofing

Service Provider Response

Thank you so much for sharing your Everdry experience [Removed Member Name]. Your feedback is greatly appreciated. I would also like to thank you for returning to us for additional projects, and for referring others to contact us for waterproofing and repair work. You have done so much to promote our service and for that, We are truly grateful! :)
Paul J.
2.0
04/23/2015
unknown
Description of Work
Very nice crew but work had to be redone a couple of times with the second time being the "A" team.
Category
basement waterproofing
Judith P.
5.0
06/03/2014
They came in early morning and worked very hard until mid afternoon for 2 days in a row. Very professional and cleaned up the mess of concrete, etc. They had come highly recommended to us by others in the neighborhood and now we know why. We have had absolutely no trouble with water in the basement since they fixed it. It's a big relief to have it dry downstairs again. I would highly recommend them to fix a water problem like we had.
Description of Work
They dug (in the middle of the winter) and put in a drain field around the outside of our house as we were having water seep into our finished basement on a regular basis every time it rained. They jack-hammered the concrete along the walls on the inside of the affected rooms also. They waterproofed that as well. They also installed a nice very quiet sump pump that works great.
Category
basement waterproofing, wells, drain pipe
FRED K.
4.0
05/14/2014
I would say that they have extremely pushy sales people. They will do such things as they will come out and shoot your price, then work come down for that, require when they come out, and estimate the project they require which are suppose to be there. Their work was good, their men worked like dogs. They seem to have a good job. We got a lot of moisture in the spring and there has been no water at all with water keeping into the basement.
Description of Work
I used Everdry Waterproofing Of Greater Grand Rapids.
Category
basement waterproofing

Service Provider Response

Dear [member name removed], Thank you so much for taking your time to review on your Everdry experience! We appreciate your B rating and are glad you were pleased overall and are happy with the price, quality, punctuality and the end result of having peace of mind that you've received additional dry, healthy, usable living space, backed by our lifetime transferable warranty. Although it seems you were happy with your overall decision, I will be contacting you soon to ask for additional feedback, as I am concerned about our consultant coming across as pushy. Besides providing a 100% effective method of basement waterproofing, Our goal for every employee is to create a good customer experience with every contact with every customer. I would like to hear more from you, so we may use what we learn to improve in any areas we can. Thank You again for your great testimony, and if you have any future questions regarding your Everdry system, or if you feel you need to take advantage of your warranty, Please do not hesitate to contact our office at 616-406-0808. Sincerely, Robert Van Suilichem Co-Owner/General Mgr. Everdry Of Greater Grand Rapids.
londy F.
1.0
05/12/2014
They were fairly quick to respond. They have been out to my house several times, but they've never been able to solve the problem. There's still no difference and it was a lot of money to spend.
Description of Work
Everdry Waterproofing trenched all around the outside of my house, came in and jackhammered 2 ft. in, did piping and put in two sump pumps.
Category
basement waterproofing
Michael L.
5.0
05/08/2014
The many members of the team worked diligently to get the work done. They alerted me ahead of time to cover things as the dust would be significant (as it was). They were always courteous and polite as they worked to get the job done in as little time as possible. They even allowed me to have better anchoring of the walls done than what was first proposed by the initial production team. So, I was impressed by this company's way of providing better service than first expected. I have since had the ability to warrant the work with them. I have been happy to think that I have had this service done with all of the storms that have brought more rain and flooding to the Flat and Grand rivers in Lowell. Otherwise, I would have them do the same work, again. Thank you, EverDry Waterproofing for all your hard work.
Description of Work
EverDry Waterproofing of Grand Rapids replaced some braces that were protruding into my basement with some bracing plates that support the walls in a number of places. They also dug around the base of my basement walls and placed some waterproofing so that any water that might come from any ground water sources can be eliminated from around the bottom of those walls. Then, they placed a sump hole in one corner of my basement where that water would collect allowing that water to be pumped outside. Plus, I now run a de-humidifier that drains into that hole using an attached hose without my having to physically drain a collection tank.
Category
basement waterproofing, wells, drain pipe

Service Provider Response

Dear Mr.[member name removed], Thank You for your "A" rating and review, We are very pleased to hear that you are happy with your experience, product and service from Everdry! If we can ever answer any questions regarding your Everdry "Multi-Step" system, or if you feel the need for service via your Lifetime Warranty, Please feel free to contact our quality control department at 616-406-0808, and we will be ready, willing & able to assist. Respectfully, Robert VanSuilichem Co-Owner/General Mgr. Everdry Of Greater Grand Rapids.
5.0
06/28/2006
NOT ONLY DID THIS COMPANY DO A FIRST RATE JOB WITH MY BASEMENT, THEY DID SO FOR A VERY FAIR PRICE. WHEN THE WORK WAS COMPLETED THERE WAS NO MESS LEFT BEHIND FOR ME TO TAKE CARE OF.
Description of Work
THEY WATERPROOFED MY BASEMENT.
Category
basement waterproofing
GEORGE H.
1.0
06/28/2006
I THOUGHT THEY HAD THE LEAK STOPPED BUT TWO WEEKS LATER IT STARTED TO LEAK AGAIN SO I HAD TO CALL THEM BACK TO MY HOUSE. I DID NOT LIKE THIS COMPANY. I THOUGHT THEY OVERCHARGED ME ON THE JOB THEY DID.
Description of Work
WE HAD THEM COME OUT TO STOP OUR BASEMENT FROM LEAKING.
Category
basement waterproofing
1.0
06/23/2006
ALTHOUGH THE QUALITY OF THE WORK WAS GOOD, THEY WERE NOT THAT PROFESSIONAL. THEY DID NOT HAVE ANY KNOWLEDGE OF WHAT THEY WERE DOING. THEY WERE VERY INEXPERIENCED. I WILL NEVER DO BUSINESS WITH THEM AGAIN.
Description of Work
THEY DUG A TRENCH INSIDE AND OUT OF MY BASEMENT AND INSTALLED A NEW DRAIN SYSTEM.
Category
plumbing

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    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    No
    Payment Options
    Check, Visa, MasterCard, Discover, Financing Available
    Warranties
    Yes

    Services Offered

    Basement Waterproofing. Excavation Waterproofing. Interior Basement Systems. Multi-Step Systems. Sump Pumps. Crawlspaces

    Services Not Offered

    Above Foundation Repairs.

    Frequently Asked Questions & Answers about EverDry Waterproofing of Grand Rapids

    How is EverDry Waterproofing of Grand Rapids overall rated?

    EverDry Waterproofing of Grand Rapids is currently rated 3.4 overall out of 5.

    What days are EverDry Waterproofing of Grand Rapids open?

    EverDry Waterproofing of Grand Rapids is open:

    Sunday: Closed

    Monday: 8:00 AM - 9:00 PM

    Tuesday: 8:00 AM - 9:00 PM

    Wednesday: 8:00 AM - 9:00 PM

    Thursday: 8:00 AM - 9:00 PM

    Friday: 8:00 AM - 9:00 PM

    Saturday: 8:00 AM - 3:00 PM

    What payment options does EverDry Waterproofing of Grand Rapids provide

    EverDry Waterproofing of Grand Rapids accepts the following forms of payment: Check, Visa, MasterCard, Discover, Financing Available

    Does EverDry Waterproofing of Grand Rapids offer free estimates?

    Yes, EverDry Waterproofing of Grand Rapids offers free project estimates.

    Does EverDry Waterproofing of Grand Rapids offer eco-friendly accreditations?

    No, EverDry Waterproofing of Grand Rapids does not offer eco-friendly accreditations.

    Are warranties offered by EverDry Waterproofing of Grand Rapids?

    Yes, EverDry Waterproofing of Grand Rapids offers warranties.

    What services does EverDry Waterproofing of Grand Rapids offer?

    EverDry Waterproofing of Grand Rapids offers the following services: Basement Waterproofing. Excavation Waterproofing. Interior Basement Systems. Multi-Step Systems. Sump Pumps. Crawlspaces

    Are there any services EverDry Waterproofing of Grand Rapids does not offer?

    Above Foundation Repairs.