Bouma Bros. Sales and Service Inc.

You don't survive in business in this city for 67 years if you aren't good. Obviously they are. I had a broken spring. Scheduled the appointment online and they called me the next morning. gave me a two hour window. The technician was very fast and professional. Fixed the spring, tuned up and oiled the door.

Called and got them out the same day. Arrived as promised. They were able to fix the problem and opener did not need to be replaced. Very happy with the service and the outcome!

Fixed successfuĺy.

They were able to schedule the repair within 2-days. The garage door is functioning well now.

Steve arrived promptly & easily fixed the problem.

Our hope was to have older garage door fixed. Unfortunately, the parts were no longer available and a new install was necessary. Bouma Bros was timely and professional. Our two new doors look and work great!

Great service!

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Great! Door works much better...didn't even know the spring was broken.

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Dan took my call and said they should be out to my home the next day. They came at about 10:00 am and had left by 11:00. The fix was quick and the entire experience was professional and of superior quality.

Making the appointment was easy, I called and they said they would be out 2 days later (my garage door was functioning, just noisy).
I asked them to call me before arriving, and they did call and gave me plenty of notice of when they would arrive.  They arrived as planned.
The service person got right to work, and was pleasant even though we had to move a few things to get the access that he needed.
They didn't try to sell me parts that I didn't need, when just the lubrication was enough to fix our issues.

It worked out very well. No issues since the service!

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The door had some minor damage which I pointed out and they replaced the
damaged panel with no arguments. The door works very well and I have no
complaints.

The representative called in the morning with a more accurate time to be expected.   He arrived at the start of that window and replaced the garage door spring.   He was professional and quick.

They told me Monday morning they wouldn't likely be able to come out until Wednesday.  Not the end of the world, since we had one car out -- they were here bright and early on Wednesday.  They immediately identified the problem (a broken spring) and went straight to work installing a clamp to hold a temporary repair.  They bent the rod back straight (I bent it when trying to get the door closed) and lubed it up -- works a little better than it does before it broke.
The estimate they gave me for a brand-new door was more than reasonable given prices I paid as a claims adjuster; I was surprised by how low it actually was.  They set realistic expectations for when I could expect the work to be done, and given their ability to meet expectations (demonstrated today) I have no reason to doubt they'll be great.
They didn't even charge me for today, and won't charge me if I end up buying a door through them (which we shall).  
Very pleased with their professionalism, courtesy, and work!

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The quality of the work was very well done and they did exactly what we asked to be done.

I am disappointed in the fact that they did not meet their dates. At the time of down payment, they stated they could replace the doors in 2-3 weeks and would call to set the appointment time. At the end of 3 weeks we had still not hear anything so we called them for an update at which time they said they would have to check on the door deliver and call back. When they called back they said it would still be 2 more weeks. At the end of those 2 weeks they still did not schedule the appointment so we had to call them again. They again said they needed to check on the status and call back. When they called back the next day they were finally able to schedule the appointment for the next week.

It was disappointing also that they never initiated any of the updates to the schedule/delay also.

Once we worked through their order/delivery issues they performed the work as planned. The installation went quickly without any issues and the quality of the workmanship was well.

I think they simply have a poor order/tracking system that was painful for us since we had one of our 2 garage doors that was broken during the 6 week wait (compared to the quote 2-3 weeks). Overall I would recommend them as long as schedule is not important to you, if schedule is important use someone else.

We called Bouma Bros. because they had a tag left from the last service call on our garage. We recently bought the house (a year ago) and were also referred to Bouma. I called Monday morning and explained our issue. They knew right away what it was, said they would be there the next morning (Tuesday) and took down my information. The said they would do the work while we were gone and simply leave a bill
When we got home the garage door worked perfectly. I was EXTREMELY pleased with the service and responsiveness, I wish all service calls were this easy!

Serviceman was prompt, polite, knew the problem immediately and fixed it. Additionally, adjusting and lubricating the door has it running like new (I'd forgotten how fast and quiet it used to be). I feel the charge was very reasonable. Telephone receptionist is very polite too.

They came out on the day and time they mentioned.
The technician and I spoke for about 5 minutes as he listened to my
concerns.
He then went right to work and the doors now work wonderfully well.
Very happy with their professionalism.