Bouma Bros. Sales and Service Inc.
About us
Bouma Bros. Sales and Service Inc. is a garage door specialist for residential, commercial, agricultural and industrial applications, proudly serving the Wyoming area. We would love for you to visit our showroom at 1529 Burlingame Ave. SW, Wyoming. There, our team can give you personalized advice in purchasing a garage door, an installation that meets the highest industry standards, and unequalled after-sales service thanks to our maintenance and repair program. Our full range of products also includes electric garage door openers as well as many other accessories to go with your garage door. Think of us when it comes to buying, installing or repairing any type of garage door. Our showroom is located at 1529 Burlingame Ave. SW, Wyoming and is open Monday to Thursday from 7 AM to 5 PM and Friday from 7 AM to 4 PM. I invite you to come and visit us, and on behalf of our entire team, I thank you for considering our company.
Business highlights
Services we offer
We sell, and service garage doors and openers., install
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 97% | ||
| 3% | ||
| 0% | ||
| 0% | ||
| 0% |
I asked them to call me before arriving, and they did call and gave me plenty of notice of when they would arrive. They arrived as planned.
The service person got right to work, and was pleasant even though we had to move a few things to get the access that he needed.
They didn't try to sell me parts that I didn't need, when just the lubrication was enough to fix our issues.
damaged panel with no arguments. The door works very well and I have no
complaints.
The estimate they gave me for a brand-new door was more than reasonable given prices I paid as a claims adjuster; I was surprised by how low it actually was. They set realistic expectations for when I could expect the work to be done, and given their ability to meet expectations (demonstrated today) I have no reason to doubt they'll be great.
They didn't even charge me for today, and won't charge me if I end up buying a door through them (which we shall).
Very pleased with their professionalism, courtesy, and work!
The quality of the work was very well done and they did exactly what we asked to be done.
I am disappointed in the fact that they did not meet their dates. At the time of down payment, they stated they could replace the doors in 2-3 weeks and would call to set the appointment time. At the end of 3 weeks we had still not hear anything so we called them for an update at which time they said they would have to check on the door deliver and call back. When they called back they said it would still be 2 more weeks. At the end of those 2 weeks they still did not schedule the appointment so we had to call them again. They again said they needed to check on the status and call back. When they called back the next day they were finally able to schedule the appointment for the next week.
It was disappointing also that they never initiated any of the updates to the schedule/delay also.
Once we worked through their order/delivery issues they performed the work as planned. The installation went quickly without any issues and the quality of the workmanship was well.
I think they simply have a poor order/tracking system that was painful for us since we had one of our 2 garage doors that was broken during the 6 week wait (compared to the quote 2-3 weeks). Overall I would recommend them as long as schedule is not important to you, if schedule is important use someone else.
When we got home the garage door worked perfectly. I was EXTREMELY pleased with the service and responsiveness, I wish all service calls were this easy!
The technician and I spoke for about 5 minutes as he listened to my
concerns.
He then went right to work and the doors now work wonderfully well.
Very happy with their professionalism.
Licensing
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