Making the appointment was easy, I called and they said they would be out 2 days later (my garage door was functioning, just noisy). I asked them to call me before arriving, and they did call and gave me plenty of notice of when they would arrive. They arrived as planned. The service person got right to work, and was pleasant even though we had to move a few things to get the access that he needed. They didn't try to sell me parts that I didn't need, when just the lubrication was enough to fix our issues.