The Maid Service
About us
Will customize your cleaning needs to fit your budget. Customer service is our #1 priority. Flexibility in scheduling. Friendly, professional staff. Cleaning crews are easy to work with, dependable, knowledgeable. Cleanings are guaranteed. We have the proud distinction to be the first company in the area to offer Green Cleaning over 5 years ago with Betco products that have been "Green Seal Certified". References are available upon request. Licensed, Insured, Worker's Comp.
Business highlights
21 years of experience
Services we offer
Housecleaning to include scrubbing bathrooms, all vacuuming and dusting, and more., changing bed linens, door frames, garage, inside of microwave, kitchen, light fixtures, outside of all appliances, oven, refrigerator, spotting checking cabinets, window frames. Extras include interior windows
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.428 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 71% | ||
| 11% | ||
| 4% | ||
| 14% | ||
| 0% |
Showing 1-25 of 28 reviews
Audrey L.
Oct 2016
I would use them in the future.
Deborah S.
Jul 2015
unknown
Linda F.
Jun 2015
Very happy - still using them.
Cynthia S.
Mar 2015
unknown
Sharon R.
Oct 2014
unknown
Terrie S.
Jul 2014
The first time they came out, they did not do a good job and I complained, and when I called the company, they said the would make it right and sent another team out. Since then, I have been happy with them. If they are running late they always call me.
Glenn B.
Jun 2014
unknown
Cynthia S.
Mar 2014
They have been cleaning for me for the past few years. They call each time to verify the time they will arrive. They show up on time and do great work. They are quiet and efficient and the house glows after they leave. Today, the cleaning crew had to stop for gas on the way. Because this delayed them by a few minutes, they called to tell me they were running late.
Linda V.
Mar 2014
They were good. I am very satisfied with their services. They were very professional and very clean. They do price it based on rooms and overall size. They were prompt and on time. They called to confirm before they came; I like that. It was usually always the same head person. They usually sent three or four people, but at least one of them was always coming. I can understand them switching out people. But I like the fact that they sent the same contact person every time. They didn’t feel like strangers. I was not disappointed at all. With regard to price, I wish it was a little cheaper.
Linda F.
Jan 2014
I am very happy with Maid Brigade. I don't have to hold their hands or supervise - they just get the job done. I forgot that they were coming last week, and left the house a complete mess, but they picked up our stuff and did a good job cleaning anyway.
Jerry S.
Jan 2014
The service has been fine.
Ayse T.
Nov 2013
A crew of 3 were there. They did a thorough cleaning of all bathrooms, floors, all cupboards in the kitchen, 4 bathrooms and the bar area in the basement. Cleaned all the fans, baseboards and dusted.
Wendy W.
Oct 2013
It went very well. I was very pleased. They use green clean products. I like that they use their own products and equipment. I'm going to use them again.
Linda V.
Oct 2013
The lady did well and the worked turned out good. The group was prompt and fast.
Elizabeth H.
Oct 2013
Frequently had to go after their work and redo. Floors had a build up of dust on baseboards and corners. Cobwebs were never addressed. Frequently filled out feedback cards and made phone calls to try to get an improvement without avail. Finally dismissed the service due to evidence of one of the cleaners went into a bathroom drawer
Response from The Maid Service
"I am so sorry that this happened. Both my girls said they would take a lie detector test. Not that means anything at the moment. I have always responded to your concerns as soon as I received your comment cards. You had been with us for 2 1/2 years and I only received 2-3 calls from you. It was always comment cards. Those concerns are always passed to the team cleaning your home."
Tony K.
Sep 2013
My house sparkles when they are finished! I have hardwood floors throughout my house which can be a challenge, but the floors look spectacular. They take very good care of everything in my house. The bathrooms are spotless, furniture all properly dusted, area rugs vacuumed, window blinds dusted, kitchen stove and appliances shining, etc. I'm very particular about how things should be cleaned, and I must say I've never had a problem - not one. Everything is done to my high standards. Two of my neighbors now use Maid Brigade and they love them as well.
Alan H.
Sep 2013
They do a reliably good job. If something is missed or done not so well they are responsive. That is they will come back and make it right. Management is also highly responsive, especially in those cases where we must alter the schedule for holidays or because we travel. They are bonded, and in the extremely rare instances when something in our house is damaged they make it right immediately. As indicated above, we have used this service for more than 10 years and will continue to do so.
Barrie W.
Sep 2013
Difficult setting up appointment time but finally worked it out. Team leader and associate (very young girl. maybe just out of school) arrived and proceeded, after my instructions, to clean my house. After one hour the team leader told me they were through. I could not believe it--eat-in kitchen, two full bathrooms, large living-dining room, one large bedroom and carpeted stairs leading to lower level--all in one hour. She then told me the cost--$131 and I said I thought that was excessive. She agreed and said she thought Sharon would call me to adjust the price. Sharon called the next day and said she would send me a refund of $23.00. We cancelled subsequent visits. Very disappointing.
Response from The Maid Service
"It is usually difficult to schedule appointments when you have a specfic day and time. I called you when it was first set up to tell you the time the girls would be there and you did not like it and cancelled that visit. I refunded you $59.00. The total cost of the visit was $72.00. Of course a new person coming into your house is going to ask what you want done. You limited the cleaning to $131.00 and they need to know your specifics. If you are not forthcoming with your concerns, limit the amount of time the team is there, of course we can't properly service your home."
Lana H.
Sep 2013
I guess I needed a different kind of cleaning company. Green cleaning didn't do the job to get this house cleaned. They started out with 3 cleaners and my husband told me there were only 2 when he arrived. Some of the walls were missed with the vacuuming, because there were still cob webs; the kitchen was still dirty, although the refrigerator was cleaned (yeah!). I was very disappointed that I paid for 6 hours of cleaning and I had to clean up the kitchen cabinets, sink area, and the floor (even though my husband told me they cleaned the floor). When I wiped the floor from cleaning the sink area and counter, the paper towel I used on the floor showed a lot of dirt, so the floor wasn't really cleaned well by them. With that, I figured I had to reclean the bathrooms too. Very disappointed as I was hoping to unpack the kitchen boxes and load up the cabinets. But this delayed the unpacking.
Response from The Maid Service
"I am so sorry you were not happy with the cleaning on your new home. So I am a little confused as to why you recommended us to the new owners of your old home. Also, when I did a follow up call to you, the only things mentioned were the kitchen sink, kitchen backsplash and the basement bathroom. You had movers in your home at the same time as us, so it is understandable that the floors we just cleaned (you said your husband verifies this) would become dirty all over again. It is also rather difficult to clean around movers coming in and out of your home, someone is always in the way of someone else. Green cleaning is not for everyone, which is why I also carry chemicals, especially for new cleans. Customers are given their choice when I do a welcome call. My teams will honor that choice. I am very sorry that green cleaning does not work for you. There were 3 girls in your home, they all travel in 1 car. My team leader tells me 1 was in the bathrooms when your husband arrived. Again I am very sorry that our services are not a proper fit for your home and needs."
Beatrice P.
Aug 2013
They arrive promplty at their scheduled time, and do a terrific job of cleaning, especially the hardwood floors! I have been using them on a weekly basis. They clean great!
Barbara H.
May 2013
We hired Maid Brigade about five weeks ago. The team cleans our house each week and each week they perform a phenomenal job. They are organized, systematic, and truly care about their work. The team is pleasant, attentive, and arrives on time. Very trustworthy, too. I do not hesistant to allow them in my home alone.
Suzanne K.
Nov 2012
The experience was very good overall. They were able to accommodate the date and time I requested. As promised, they called me the day before with a reminder. The crew of three showed up on time. The crew was polite and helpful. The house was clean, but not sparkling. I fear that is more a result of the "green" cleaning supplies, rather than the cleaners. There were a few places where needed dusting was missed and one mirror was smeared. All in all, I would recommend and would call back.
Ray S.
Sep 2012
Price was a factor in which we looked for another company. Other organizations were more competively priced. I have no complaints about the service or quality of the work.
Melissa B.
Sep 2012
From the very first time they came out for the initial cleaning, I was extremely satisfied. They are so thorough and professional. The general manager is always friendly and responsive. The best part is that they are extremely affordable. They bring all of their own products and I could not find a better price anywhere. They are also very trustworthy - my valuables are right where I left them after they clean. I cannot say enough good things about this company!!!
Sandra J.
Sep 2012
Maid Brigade has cleaned my house 3 times. The first time I paid an additional $50 and they "deep cleaned". While adequate, this cleaning was not a "deep cleaning". This is just an extra fee the customer absorbs in order for the cleaning crew to familiarize themselves with your home. The next 2 cleanings were not adequate. Dog hair still on hardwood floors, streaky mirrors (will with toothpast splatters), glass top to stove and microwave completely missed, etc. I did talk with Sharon and Maureen, both ladies were very nice and professional. They were willing to come back (and did the first cleaning) and fix the mistakes but my schedule doesn't allow for these re-visits. I do feel like I have Maid Brigade a fair chance. My house, by Maid Brigade's own admission) is very tidy and organized. I do feel like I gave Maid Brigade a fair chance. While I do understand that I have high expectations, I don't feel like my expectations are unreasonable.
Response from The Maid Service
"I have to admit that I am mystified at the at the extremely low grade that was given. We do not charge extra to "familiarize" our self with a customers home. I always call after an initial cleaning and I was told by the customer that the "initial cleaning" was good and the only thing missed was the side light on the front door. The 2nd cleaning the customer was not happy with an area rug by the front door. There was still dog hair on that rug. When there are 2 long haired, shedding dogs, to get off all dog hair on only a 2 week cleaning is very difficult. And in fairness the front door side light was missed again, the ladies were concentrating on the rug by the door. The 3rd visit I was told the rug looks good but now there are streaks on the wood floor around the rug. I offered to have the ladies come back as soon as they were finished with the current customer, but that was not soon enough and it would interfere with her schedule. I can't have my girls walk out in the middle of another customers home. My team leader did come in the following morning, telling me she had swapped ideas with the other leaders so she had a good idea how to make this particular customer happy. The issues were not taken lightly by the cleaning crew. I did tell the customer, after the crews left for the day, that the team leader was not taking her concerns lightly. No other complaints were ever voiced about an inadequate cleaning. I can't fix something I am not told about. I have never liked the old adage "you can't please all the people all the time" but it is unfortunately true. But we do, thankfully, please the majority of the people. Issues are always addresses and never shrugged off. As long as we know about the issues. It seems in the harsh grading that the overall appearance of the house was ignored in favor of only the Foyer."
Licensing
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FAQ
The Maid Service is currently rated 4.4 overall out of 5.
The Maid Service accepts the following forms of payment: CreditCard
Yes, The Maid Service offers free project estimates.
No, The Maid Service does not offer eco-friendly accreditations.
No, The Maid Service does not offer a senior discount.
No, The Maid Service does not offer emergency services.
No, The Maid Service does not offer warranties.