Robin Aire Heating & Cooling

Waited a few days for a circuit board to be repaired which is to be expected however I was charged $820 for 2.5 hours of labor and the part. Part is $190 anywhere online. So, $731 for the part and installation plus the $89 Diag Charge (Diag charge I'm OK with). Called to discuss the charge and was told basically the flat rate is the flat rate pay me. Buy the way the $820 was after a 25% discount for being a maintenance plan customer with them. $292.00 an hour for labor?? Never again Robin Aire. Furnace is 20 years old so guess who will not be getting the $10,000 replacement job when it eventually will be needed. Side note: Tech was great and did exactly what he needed to do to replace the part. No complaints with the tech. Just seen their reply. What a joke as the other day they tried to explain their pay me pricing. If you want to spend several times more then you should they are the company for you. They should have made this right with a $200 credit of the bill and retained a customer but here we are and what a bad business decision for Robin Aire. Guess I will be posting this every time I'm asked about their company.

We just had our vintage 1973 air conditioner replaced. Robin Aire did a tremendous job! Jason, the sales tech, was thorough and very honest and professional. The installation team did some fabrication work on our ducts and it is first-rate. We highly recommend this company and will return to them if we need any more work in the future. We give it FOUR thumbs up!

Enhanced checkup and tuneup. Very professional job.

It went very well. The salesman was rude but the workers were extremely excellent.

Great service at a fair price.

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Very friendly and respectful of my home, left it pretty much like they found it. Did a meticulous job with the installation and really went above and beyond.

Very good. The technician that came was professional, courteous, punctual. He explained the problem clearly and took care of it.

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But, they installed the furnace about a year ago. Actually it didn?t cost me anything, because I had just bought the furnace. They were really, really, good. The price was really good too.   When you buy the furnace, the first 2 years of stuff are free anyway.



They are very professional, when they are installing something, they clean up everything and they take it with them and don?t leave anything behind. The workers were very professional and they don?t act like jerks. They show you everything that you might need to know about, whatever the service is at the time. They still do my furnace and air conditioning.

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Prompt service and timely installation. I would use this company again.

My dad called Robin Aire initially from Groupon to have his heater inspected and have his air ducts cleaned out. The person doing the inspection came out and found 2 significant cracks in the heating vents, which made sense since the unit was probably a good 15 - 20 years old. He strongly recommended replacing it for health reasons, and we did so, opting for the most energy efficient unit. He was very professional and friendly, explaining the pros and cons of each unit and didn't try to upsell us on anything (we did end up with the most expensive one, but that was our own decision). Robin Aire was holding a promotion at the time that made getting a new A/C unit very cost effective as well, so we purchased that too. The installation went quickly and smoothly, as did the duct cleaning. I would definitely recommend Robin Aire for anyone looking to have any of these services completed in Oakland County.

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The office personnel, Stacy specifically, was instrumental in setting up our appointment and getting things started. The service tech that came out and did the evaluation and figured out what I actually needed and came back to do the work when the parts arrived, Don Hahn, estimated that the actual work for the part would only take about 25 minutes and that's what it took. They stayed with their price and the job was done well. Communication was great, and they came out when they said they would. It was a successful installation and operation when the furnace is in heat mode. Thanks to you, Don, for your professionalism and thoroughness. One of the extras they provided free of charge was a fiber optic inspection of the furnace to evaluate the condition of the heat exchanger. That insured that we had a system that met safety standards and wouldn't emit carbon monoxide fumes. He also took some other measurements to make sure there was appropriate air flow in the heating ventilation system.

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I would use them again in the future.

They cut my phone line. I paid 13,000 for a complete heating system and my upstairs is cold in the winter and hot in the summer.

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