Invisible Fence - Wixom

We had a break in our line and had the yard rewired. We also needed a new battery for the collar. We paid extra for wiring they did not preform (and that the owner has since said did not exist). They did not leave a collar for the battery. They didn't test the unit to see if it worked, which it didn't. We called, went in and have emailed the owner. All with no response from the owner and rude staff.. Still this issue has not been resolved. Save your money and go to anyone other than this franchise!!!  HORRIBLE customer service.

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Very bad experience. Doogie doors were supposed to be in installed in 3 days and after several phone calls they installed them in 3 WEEKS. Trainers were late arriving and didn't seems to be that component. Our dog didn't like one trainer, and he likes everyone. That session was a bust.

.Dog collar - has no blinking light to tell if it working. Was told newer models have this feature. We saw a red lite once and called office they said our "automatic" battery replacement was shipped from Knoxville. TN. it never arrived. Office sent us a new battery. Can't tell if it is working or not.

Vendor excuse for this bad performance was "they were busy".

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They installed invincible fence. It was good; It was pretty comfortable to the rate in the area from the other invisible fence companies. They were punctual, timely. They trained our dogs well.

Dear Madam or Sir: I thought the folks I dealt with were from Ohio but if this is the same group, they were great.

I originally quoted Invisible Fence and Hidden Fence, with quotes between $1200 and $1600. I concluded that a wireless fence would be best suited for my property, especially at the lower cost. I selected the Havaheart brand wireless fence and purchased it via telephone directly from them. Before I could install the Havaheart I had surgery and a move to my new property. Once I got around to installing the Havaheart I encountered problems with the batteries (they would not charge) Havaheart asked me to return the batteries, but before I did this I took them to a battery store who recommended a bump charge to see if the charger just could not recognize they were in the charger. This worked and the batteries charged up. After exhaustive trial and error, THERE WAS NO WAY THE HAVAHEART FENCE WOULD WORK. I tried it on all three levels and in every room, but the signal would not allow the dog to walk around my house, and it even had random blind spots that would have shocked the dog for having done nothing wrong. When I tried to return it, Havaheart refused to accept it back because I had exceeded the thirty day return period. Even though their unit would not charge and I had to repair it myself, and even though the unit does not work on my property. I am currently using my credit card company to fight this.
Now as for Invisible fence. It just so happens that Brad from IF sent me a marketing email just as I was fighting it out with Havaheart. He offered me a nice late season deal and I went for it. Perfect timing. The install was excellent with great coordination with me on where to put the fence (they put it exactly where I wanted it regardless of how difficult it would be to lay it down). My trainer was friendly and very knowledgeable. Do date my dog is working with the fence very well and I am looking at starting to pull the flags next week. For the record, I was only willing to shock my dog at a level I was willing to shock myself, whatever he got, I got. He does not like the shock and neither do I, but it does keep him in the yard and away from danger. I would do this again faced with the same circumstances. I would not consider a wireless fence again, particularly the Havaheart brand. The issue of hidden or random shock zones is far to serious a concern for me, never mind the other issues I spoke of.

They did what should be done. They came out and they explained to me how everything work and I am just comfortable with it.

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The sales representative was wonderful. He explained how everything would happen. We had 2 different trainers. We have 3 dogs and they did great with the training. Each dog was at a different level with the training. They made sure they had time to work with all 3 dogs and to work with us. I only had one problem and that was with a battery reorder.
I have a beagle rescue and my beagles have not had a problem with this fence.
I recommend them to other people with dogs.

Technician arrived as scheduled. Very friendly, courtious and professional. Checked fence and found break, repaired fence. Reconfigured pinch in fence, reconnected signal box, reviewed operating instructions, changed out dog collar, found and labeled fence in yard and put up white flags.

They had the most reasonable price because I looked at three different places. I would use them again.