Mid-Michigan Glassworks

My review is in regards to his home window replacements. Unlike the reviews for auto glass and shower doors, Gary is very unprofessional when it comes to his Quaker replacement window business. I had 13 windows replaced last summer of which 4 of them were double (side by side) windows. 1 of those was bowed so bad it couldn't be hidden and the installers had Gary come right over and look at it and he then followed up with calling the factory rep. That replacement was also severely bowed and needed to be ordered for the third time to get a satisfactory product. Another of those was slightly bowed and replaced but the wood used for the extension jambs looks like it is water damaged. A third double was jacked pretty bad and had bent hardware but was installed complete as if it were except-able but was also later replaced. When the factory rep finally came over with Gary to look at the first install, his excuse was that "these windows are built in a small town that requires more employees than the size of that town and that GOOD HELP IS HARD TO FIND". Keep in mind that they don't expedite the re-ordered windows, you get them when you get them. One of the windows was missing a vent/drain part on the outside bottom of the window and after the factory sent a new one it was the wrong size so they took the other one off to try and get the right size this time. This spring I went to his shop to see why they haven't replaced the parts and he had them in his truck and never came by to fix it after all this time. I also told him that the three windows that were remade all were missing the safety latches and he said he would be over the next day, yet never showed up. I called him the day following and he said he called the factory rep instead. And today I still wait for a reply. Gary lives in the same neighborhood and yet can't fix the problem or give an update regarding his call to the rep. My advise-- Check your windows over really good and make sure they are not flawed and not bowed, crooked, jacked, bent hardware, missing parts, or bowed screens like mine were before you submit final payment. From here I guess I go to the BBB. He was going to quote putting storms in my porch and never followed through. The window ordeal has been ongoing for about 10 months so far.

This was our first time using Mid-Michigan Glassworks. Our insurance agent recommended them, saying they did good work. My experience was pretty brief, but Gary was friendly, able to get our vehicle in right away, and called the insurance company on my behalf. It was all straightforward and I was in and out quickly. I don't have a lot of experience using glass replacement companies, but know the previous one we used for a windshield replacement had issues with communication, billing our insurance company, etc. MMG seems to be a bit more personable and I like that it's a local business.