Alpha & Omega Stove & Sweep
About us
Located in Williamston, MI since 1998, Alpha & Omega Stove and Sweep serves a large portion of the state of Michigan, . With a knowledgeable and courteous staff (some of whom have been in the business for over 20 years), we make every effort to ensure a positive and educational experience. We hold a mechanical license with the state of Michigan. We are a full service chimney company, providing services for all things chimney/fireplace .
Business highlights
27 years of experience
Services we offer
Chimney cleaning, animal removal from chimneys, dampers, fireplace masonry, inspection, installation, relining, removal, repair, repair, restoration & wood and gas fireplace/stove cleaning, tuckpointing & heating system safety inspections.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.485 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 6% | ||
| 5% | ||
| 4% | ||
| 8% |
Showing 1-25 of 85 reviews
Sharon B.
Nov 2019
Alpha and Omega does great work, very thorough and guaranteed to make your system safe and efficient. They are very busy so you need to call to get an appointment about a month ahead.
Judy C.
Feb 2019
Not good at all!
Margaret T.
Feb 2019
I selected Alpha & Omega because they offered a camera inspection of chimneys and since it was off season they were running a special promotion. Technicians were on time and professional, chimney was very dirty but the crew protected the area around the fireplace. They inspected the hot water heater venting and informed me that it was not to current code. When I latter had my gas meter upgraded, the Consumers technician failed my hot water heater due to improper venting. I had Alpha & Omega return to upgrade my hot water heater vent and install a chimney liner with a chimney cap. I did not get any other quotes for these services as the prices seemed reasonable based on past experience.
James R.
May 2018
We've been very happy with their work and will continue to call them in future.
Debra K.
Jan 2018
Initial job went well...scheduling was problematic. Owner was apparently confident, but difficult to schedule. Since installation we've had problems, which Alpha & Omega has failed to address. Insert came loose, and needed resetting. Alpha & Omega did so, but scheduling and follow-up were extremely difficult to organize. Eventual warranty (manufacturer) work has been impossible to coordinate, and Alpha & Omega has refused to do the work. So...initial work was ok, but follow-up and service have been very bad...thus, the "D" rating.
Response from Alpha & Omega Stove & Sweep
"[Member Name Removed], We are not the the Alpha & Omega that performed the work at your home. We are located in the Lansing area. Sue"
Barbara C.
Jan 2018
Fine, as expected.
Sarah S.
Dec 2017
We were very impressed with the professional job that they did. Would hire again!
Bruce K.
Nov 2017
Great. They always do a good job.
Judy W.
Oct 2017
They crew was very friendly, and completed the job very quickly.
NORMAN K.
Oct 2017
Done well. Services provided met expectations.
Lori J.
Apr 2017
Very well they were prompt, efficient and clean.
Nancy A.
Mar 2016
I did all this on a previous review.
Merritt S.
Jan 2016
unknown
Stacy R.
Jan 2016
They did a great job. The work was done in a timely manner and they were professional.
STEPHANIE S.
Dec 2015
He cleaned the furnace and attempted to use his camera to take a visual of the inside of the furnace. His camera broke and he assured me that he would have the office contact me to schedule another appointment. He did not charge for the cleaning and he never had the office call to set up another appointment to finish the inspection.
Unreliable! Will not use again nor do I recommend to anyone!
Unreliable! Will not use again nor do I recommend to anyone!
Deborah G.
Dec 2015
They arrived on time and did a thorough inspection. But I was very disappointed in a few things. One, they asked me for a match to light the pilot. I had one match in the house. Seemed odd they would come without matches when they are inspecting a fireplace. Later, one of the employees had a box of matches in his hand. Was he too lazy earlier when he asked for one and did not want to go to his car to get his matches? I don't know, but that was a put off. Two, they could not find the switch for the fan. It was on the wall next to the fireplace. I cannot believe I was disturbed from getting ready for work to show them a switch on the wall next to fireplace. Three, they could not get the fan to work. I had to ask them if they checked the fuse box to see if it was turned off. Of course it was. These, to me are simple steps and troubleshooting measures that any person coming to the home would know to do. If they cannot figure out simple things like these, it makes me feel uncomfortable.
To pay $189 for a gas fireplace inspection for a fireplace that does not produce heat and is for show only seems really high to me. I am more disappointed because I have had them come out before and do work and in the past were very professional and did an excellent job. I was disappointed this time. I am not sure if I would use them or not in the future. I marked yes because there is not an unsure option.
To pay $189 for a gas fireplace inspection for a fireplace that does not produce heat and is for show only seems really high to me. I am more disappointed because I have had them come out before and do work and in the past were very professional and did an excellent job. I was disappointed this time. I am not sure if I would use them or not in the future. I marked yes because there is not an unsure option.
Dan F.
Dec 2015
.
Charles W.
Nov 2015
Very knowledgeable and professional.
Evelyn A.
Sep 2015
The technicians arrived on time, were very friendly and professional. They got out their equipment and after making a phone call, went to my basement to do an inspection up my chimney with a camera. They did not have any equipment with them to do an inspection from the top of the chimney as it was a 2 story, steep roof access.
They then proceeded to tell me that I had a blockage in my chimney and they could not perform their services. After several phone calls with the owner, Steve, there was not a charge for coming to my house as they could not perform any services as they were hired to do. Steve indicated that the charge to clear the blockage would be a minimum of $500.00 and a stainless steel pipe would be $2500. but he did not want to clear the blockage on a separate trip, just do the entire job in one shot. Lots of money so had to think about it. The next day Steve actually told me that he did not want to do the job at all but then finally agreed to it.
I then got another expert to inspect my chimney and they found NO BLOCKAGE AT ALL. When I told Steve this information, he was very, very, very rude. He offered no explanation or apology. I don't think that this was a scam and but just the inexperience of the technicians with my type of chimney.
After this experience I don't think I would use this company or recommend them to anyone based on the owner's rudeness and lack of customer service.
They then proceeded to tell me that I had a blockage in my chimney and they could not perform their services. After several phone calls with the owner, Steve, there was not a charge for coming to my house as they could not perform any services as they were hired to do. Steve indicated that the charge to clear the blockage would be a minimum of $500.00 and a stainless steel pipe would be $2500. but he did not want to clear the blockage on a separate trip, just do the entire job in one shot. Lots of money so had to think about it. The next day Steve actually told me that he did not want to do the job at all but then finally agreed to it.
I then got another expert to inspect my chimney and they found NO BLOCKAGE AT ALL. When I told Steve this information, he was very, very, very rude. He offered no explanation or apology. I don't think that this was a scam and but just the inexperience of the technicians with my type of chimney.
After this experience I don't think I would use this company or recommend them to anyone based on the owner's rudeness and lack of customer service.
Response from Alpha & Omega Stove & Sweep
"I began in the chimney business in 1992 in our Plymouth/Ann Arbor store. I have a mechanical license issued by the State of Michigan and have been nationally certified for 15+ years. Also, we are proud to serve a data base of 19,000+ clients. After reading the review, I must say, I thought the fact that we did not charge you for the initial visit, we set up a follow up visit for me, the owner, to confirm the concerns of our technicians and the fact that I said to you several times that "I really wanted to earn your business", you would not view us in a negative way. I'm incredibly proud of my guys for referring to me on a job where there is a potential blockage of a fuel oil furnace that has a clay liner only. The home is at least 50 years old and we always recommend a liner for a fuel oil furnace, as the exhaust from the fuel oil is Super corrosive and very hard on masonry liners. Also, the pail of broken clay liners at the bottom of the chimney near the clean out sent up a red flag to the guys as well. We would be willing to help you in the future if you so desire. Thanks so much."
Juan G.
Jul 2015
i received nothing we paid for.
Response from Alpha & Omega Stove & Sweep
"When we learned that our timeframe didn't match our client's, we immediately and cheerfully refunded his $115. We also offered to complete the job at no cost, but were declined. [Member's name removed] we'd still be happy to work with you if you want to give us a call."
Julie A.
Jul 2015
unknown
Bruce K.
May 2015
unknown
Gregory V.
May 2015
They were excellent. They called 10 minutes before they got to the house arriving at the beginning of the 2 hour window they quoted. They did a thorough job and were extremely professional and friendly.
Kathi B.
Mar 2015
It went exactly as expected and they were so nice! Very patient, explained things well, showed me what the camera was seeing as it snaked up the chimney looking for cracks. I'd definitely recommend them. Price was kind of high, but worth the quick response and scheduling date. I still haven't heard from the other companies I called and that was over one month ago.
Sharon H.
Mar 2015
unknown
Licensing
State Contractor License Requirements
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FAQ
Alpha & Omega Stove & Sweep is currently rated 4.4 overall out of 5.
Alpha & Omega Stove & Sweep accepts the following forms of payment: CreditCard
Yes, Alpha & Omega Stove & Sweep offers free project estimates.
No, Alpha & Omega Stove & Sweep does not offer eco-friendly accreditations.
No, Alpha & Omega Stove & Sweep does not offer a senior discount.
No, Alpha & Omega Stove & Sweep does not offer emergency services.
No, Alpha & Omega Stove & Sweep does not offer warranties.