SERVPRO of Westland

Do call Servpro Westland for fast, professional, and reliable services that will make your life whole once again.  They exceeded all my expectations! The knowledgeable crew went above and beyond to ensure the burden was taken off me for a situation I inherited and needed to fix.  The owners provided accurate information and finished tasks on schedule despite "surprises" that popped up along the way.  They are experts in the industry and I will absolutely recommend Servpro to others.  In the future, I will use their services for carpet cleaning and other sanitation efforts.

SERVPRO of Westland was there for us through out the whole mishap.  They even help us understand our own insurance policy.  I don't know what we would have done with out their help.

Absolutely disgusting. Here is Gerry's response to my letter I wrote to the general contractor. "Vince Desantos called me to clean a house that had their hard wood floors sanded. The dust was not captured completely throughout the home. He said the customer was upset but very nice. The home was a 3 bedroom, 1200 sq ft. ranch. The contents were stored in the garage during the work and also got dusty. We set up an area near the front door. We had 2 Hepa vacuums, cleaning products, micro fiber dust mops, and several types of specialty brushes. We started on the back bedrooms cleaning walls, ceilings, ceiling fans, windows and then floors. I also installed closet doors in every room. After a half hour I would go back and redust the floors. Then the bathrooms were cleaned. Every item was thoroughly cleaned of dust and hairspray, not just dusted. The hallway was started while 2 employees started the kitchen. Everything in the lower cabinets were taken out and cleaned. The inside of the lower cabinets was also cleaned. All of the walls, ceiling, and outside of cabinets and counter tops was cleaned. The artificial plants on top of the upper cabinets were also cleaned. The refrigerator could not be pulled out to clean. Later, Pam told me that they had glued it to the floor. The living room walls, ceiling and floors were also cleaned. While 2 techs finished detailing the kitchen, 2 techs began pre-dusting the contents to be cleaned in the garage. Washing the contents in the garage became impossible due to the freezing contents. The movers began bringing contents in to warm up so that we could wash them. When we finished washing the contents, the movers placed them in the appropriate rooms. At 2 pm the movers started with the items from the basement. When they saw the 3 large dogs, Pam said to go on, they won t hurt you. I refused to go back down to the basement after one nipped me on the hand. Tension was very high with the movers. Pam yelled at them a lot and at one point, cornered them in the garage screaming, What the F*** were you thinking and continued screaming and cussing at them for about a half an hour. I felt really bad for them. As the movers got their composure back, they started to move items from the garage to the living room where we washed, and from the living room to their designated rooms in which they were continuously yelled at. After the contents were in the rooms I personally washed and polished the contents of any dust or finger prints. When the room was full of its contents, I dusted the floor again. When the garage was empty, we vacuumed the floor that was basically used to house the 3 large dogs. We finished the job around 5 pm and packed up supplies. We again cleaned all the floors on our way out. But we had better make this right or she will be writing more letters." There is more to the letter, he goes on to chastise me claiming I yelled at him.