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Independent Carpet One Floor & Home
Carpets or Rugs - Clean at Home, Tile: Ceramic and Porcelain - Repair, Carpet Repair, Refasten, or Stretch,
About us
It's been our pleasure to serve the flooring needs of the Westland area for more than 46 years. We’re your family-owned, neighborhood flooring experts. Drop by and let us help you choose the perfect flooring for your particular home and lifestyle. Additional website - www.independentcarpetone.com. Additional contact name - Frances Francavilla. Additional contact phone - (800) 750-5916.
Business highlights
56 years of experience
Services we offer
Floor covering sales & installation, carpet, hardwood, vinyl & tile.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.771 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 13% | ||
| 3% | ||
| 1% | ||
| 3% |
Showing 1-25 of 71 reviews
Patty M.
Oct 2021
Installation was fine. Within 4 months carpet has stains all over. The 3M Everguard guarantee is a waste of money. Everguard people had me pay to have carpet professionally cleaned then wouldn’t accept my claim. Independent One sent an “independent” inspector, who, of course, reported this is my fault. So I’m now stuck with this $4000 purchase. This business does not stand behind what they sell. I would never recommend them. I’d give them a 0 if possible.
Susan K.
Feb 2020
Installation went fine. Installers were very good and polite. Also the Saleswoman Tamika was very helpful with explaining the different carpets and flooring for the entryways. It made my decision easier. There was also the need for a small repair to the installation. Tamika made sure it got done promptly. I would recommend Independent Carpet One.
Response from Independent Carpet One Floor & Home
"[Member Name Removed], Thank you so very much for taking the time to review with Angie's List your experience with our staff. We truly appreciate the opportunity to provide flooring for your home. Thank you for the trust and confidence. We look forward to working with you again for all your future flooring needs! Catherine Buchanan-Owner"
Donna B.
Nov 2018
Wonderful Service, my rep was Jeane Salter and she was so patient and helpful. Her expertise was so valuable as I made my decisions. Installation was a breeze with the team of Doug and Jason. They worked so efficiently. It was amazing. I would definitely recommend Independent Carpet One to all my friends.
Jim S.
Nov 2018
Cameron Mitchell was a great help in the selection process. Had to replace the new carpet after discovering a flaw. I am awaiting the replacement. Expect all to go well.
Response from Independent Carpet One Floor & Home
"[Member Name Removed] Thank you for taking the time to share your experience with us! I am however sorry you are experiencing manufacturer issues but be rest assured we will make sure everything gets taken care of so you can enjoy your new flooring! Thank you for your patience!"
Amy N.
May 2018
They were considerate and professional, they did a great job. Plus, Bob at the showroom was very helpful.
Response from Independent Carpet One Floor & Home
"[Member Name Removed] Thank you for taking the time to share your experience with our Angie's list members! We thank you for the trust and confidence in our installation and sales team! Enjoy your new flooring and we look forward to working with you again for all you future flooring needs! Cathy Buchanan-Owner"
Karen D.
May 2018
Both installations went very smoothly!! Guys were professional and efficient. We had one corner we wanted to have fixed b/c the gap between the floor and the wall was too large for our trim to cover - the guys fixed it before they left and didn't complain at all (at least not to us anyways!) Overall our experience with Independent Carpet One was terrific! I have already referred a co-worker to them, and he is very happy with their services also.
Response from Independent Carpet One Floor & Home
"[Member Name Removed], Thank you for taking the time to leave such a wonderful review on Angie's List. It was our pleasure to work with you to find that perfect floor for your home. We appreciate your trust and confidence enough to refer a friend to our store. We truly do appreciate that and we promise to continue our great service to you and your family and friends for all your future flooring needs. Catherine Buchanan- Owner"
Michael J.
Aug 2017
Sales person more knowledgeable than our dealings with Home Depot. Installers were professional and completed the job in one day. Materials and labor seem of high quality. Not the cheapest option but feel like the quality was worth it.
Lisa M.
May 2017
Excellent - no problems!
Response from Independent Carpet One Floor & Home
"[Member Name Removed], Thank you for your trust and confidence in our store. it was a pleasure to assist you in finding that perfect floor. Enjoy and we look forward to working with you in the future for all your flooring needs."
Paul M.
Apr 2017
They had to come back to finish. It took a lot longer than they said it was going to take. They did a follow-up. There was one person to finish the job. It was 18 feet by 10 feet. They did a nice job of cleaning the area.
Response from Independent Carpet One Floor & Home
"[Member Name Removed], Thank you for sharing your experience on Angie's List. We do appreciate your trust and confidence in our store. I am sorry for any delay it took to get back out the second time but more importantly the flooring looks great and you are happy. Enjoy your new flooring and we hope we can work together again for your future flooring needs!"
John B.
Apr 2017
I recently engaged Independent Carpet One to perform services for me. I had a regrettable experience and posted on this site previously a number of comments about the firm and its owner, which I now regret. As part of the resolution of our differences, I have agreed to post this retraction. I now consider the matter closed
Jessica H.
Apr 2017
Very professional service from start to finish. I told sales representative Jeane Salter what I was looking at and the price range. She brought samples and helped us select colors, leaving the final decision to me. On installation day, Joe and his associate arrived on time and did splendid work in less than four hours, removing carpeting, carpeting a large half-basement and stairs and repairing a squeaky floored bedroom. Jeane told me Independent Carpet One Westland is family owned and that the company nurtures relationships with good carpet professionals/installers. Our experience verified this. Very happy with the work. Fairly priced and well done. Our thanks to Independent Carpet One Westland, and to Jeane, Joe, and Joe's associate.
Kenneth M.
Jan 2017
Jason the sales rep, seemed responsive initially but, then never called to follow up; There was apparently some internal miscommunication between Shane and Jason, ted the installed worked by himself and did an excellent job except the stairway landing had to be reworked and, I had to call the owners son (Bob) to get it done. It has been 6 weeks since the work was completed and, I had to received no follow up call about the job. From Bob.
Don S.
Jan 2017
Excellent experience! We began shopping for carpet a couple months ago. Some shops had one employee and a small or no showroom. Some were just a name of a carpet layer. When we got to Independent Carpet One Floor & Home we found a large showroom and someone greeted us immediately. Jason came out and we discussed our plans. He was very good about explaining the carpet & pad differences and how to tell better carpet from lesser quality. We chose Lee carpet with the color and design we liked. Lee had a fantastic warranty. He gave us a quote and let us take some samples. After thinking it over we decided to scale down the price a little and thought we'd have to give up the brand and excellent warranty that it offered. Jason was instrumental in helping keep the brand and just choosing a different pattern. That with the current sale price made it all happen. Fast forward to installation day. The installers were there most of the day and they did a fantastic job. They explained what they were going to do and how to overcome some transition issues. They cleaned up before leaving and it looks great. I have to say the professionalism, quality products, and superb staff would definitely make us come back without even shopping around. Well done!
Mary N.
Dec 2016
It went wonderfully. They came on time and completed the job. They replaced the furniture and did everything they said they would do.
Judith H.
Nov 2016
From the first visit to the showroom, through the selection, to the installation the experience was beyond expectation. Cleaner, our pairsperson was most helpful; they were patient, professional and extremely timely in the entire process. Great installers & helpers, John, Joan, Allen, & Phillip.
Cynthia A.
Jul 2016
unknown
J C.
Jul 2016
First, we got several estimates from companies . Our selection was based not only on price but how the company presented itself, and the products offered. That being said, our overall sales experience with Independent Carpet One of Westland was excellent, and met the criteria we were looking for when we contracted them.
Cameron was very helpful in finding what we wanted. and assembled a sample portfolio for us to take home for as long as we needed. Excellent customer care with absolutely NO pressure. The estimate we received was fair, and Cameron explained everything in detail. The formal quote after measurements was pretty close to his original estimate. Well done in my opinion, and after careful consideration of all, the job was awarded to Independent Carpet One. I would also like to add that the showroom appearance, support staff, (Barbara) were very courteous, friendly, and professional. Our phone calls during this process went very well. We were pleased.
We placed our order, and installation dates were set up. We received phones calls to update when our materials arrived, and confirmation calls the week before, and day of installation.
Mark and Zach installed our kitchen vinyl. The experience, and quality of work was outstanding. Mark discussed what he was going to do, and consulted with us as needed. Both installers were courteous, highly conscientious in the performance of their job, and they cared. We are extremely pleased with the result.
John, Jack, and I believe Andy (sorry if I got it wrong) installed the new carpet in our bedrooms. Again, the experience, and quality of work was outstanding. From furniture removal, ripping up the old carpet and pad, to installation of the new carpet, and placing the furniture back into the rooms, the work done was exemplary. This crew was efficient, experienced, knowledgeable, and consulted with us on all aspects of the job. We are extremely pleased with the result once again.
In closing, it takes a team from sales, customer service, and installation for it to all work. Independent Carpet One proved that to us, and then some.
Well done.
Cameron was very helpful in finding what we wanted. and assembled a sample portfolio for us to take home for as long as we needed. Excellent customer care with absolutely NO pressure. The estimate we received was fair, and Cameron explained everything in detail. The formal quote after measurements was pretty close to his original estimate. Well done in my opinion, and after careful consideration of all, the job was awarded to Independent Carpet One. I would also like to add that the showroom appearance, support staff, (Barbara) were very courteous, friendly, and professional. Our phone calls during this process went very well. We were pleased.
We placed our order, and installation dates were set up. We received phones calls to update when our materials arrived, and confirmation calls the week before, and day of installation.
Mark and Zach installed our kitchen vinyl. The experience, and quality of work was outstanding. Mark discussed what he was going to do, and consulted with us as needed. Both installers were courteous, highly conscientious in the performance of their job, and they cared. We are extremely pleased with the result.
John, Jack, and I believe Andy (sorry if I got it wrong) installed the new carpet in our bedrooms. Again, the experience, and quality of work was outstanding. From furniture removal, ripping up the old carpet and pad, to installation of the new carpet, and placing the furniture back into the rooms, the work done was exemplary. This crew was efficient, experienced, knowledgeable, and consulted with us on all aspects of the job. We are extremely pleased with the result once again.
In closing, it takes a team from sales, customer service, and installation for it to all work. Independent Carpet One proved that to us, and then some.
Well done.
William B.
Jun 2016
LOTS of styles to choose from and very competitive pricing. Installers were friendly and informative. Would definitely be using them for future carpet purchases.
Rebecca B.
Apr 2016
unknown
Nancy R.
Feb 2016
unknown
Nancy R.
Feb 2016
unknown
Rhonda M.
Jan 2016
unknown
Response from Independent Carpet One Floor & Home
"[Member Name Removed], Thank you for your review. I see that Tony was scheduled to do your flooring installation this past Thursday and Friday! I am sure everything looks amazing as he is a fabulous installer. Enjoy many years of beauty and performance and we do truly appreciate your business. Catherine Buchanan."
George C.
Jun 2015
unknown
Ray S.
Jun 2015
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Ray S.
Jun 2015
unknown
Licensing
State Contractor License Requirements
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FAQ
Independent Carpet One Floor & Home is currently rated 4.7 overall out of 5.
Independent Carpet One Floor & Home accepts the following forms of payment: CreditCard
Yes, Independent Carpet One Floor & Home offers free project estimates.
No, Independent Carpet One Floor & Home does not offer eco-friendly accreditations.
No, Independent Carpet One Floor & Home does not offer a senior discount.
No, Independent Carpet One Floor & Home does not offer emergency services.
No, Independent Carpet One Floor & Home does not offer warranties.