WINDOWS WALLS & MORE

Wallpaper rollage is difficult to calculate. It is calculated by single rolls, only sold in double rolls, you have to worry about repeating patterns, etc. I decided to go here specifically because I needed help with figuring out how much wallpaper I needed. I'm in my late 30s and I have no experience with wallpaper. The intention was for me and my mom to hang it together. I went to the store, picked out paper, gave Carol a diagram with every measurement in the room and asked her to order enough paper for the entire room. I actually elected to order more than she said I needed to make sure I had enough. The cost was $447.40. However, the amount of wallpaper she had me order was 4 double rolls for a total of 243 total square feet for a 12 x 15 room. I don't remember exactly how tall the papered section of each wall is, but let's go with a a very conservative estimate of 6 feet because there is molding (it's probably more like 7+ feet). A 12 x 6 foot wall would take 72 square feet alone without any waste. This was a 12 x 15 foot room. Clearly, 243 square feet is not enough. Carol made a huge math error somewhere. As a result, I received half the wallpaper I needed. I ended up hiring an installer who quickly advised me that I didn't have nearly enough paper and she could only cover two walls . The project is going to cost double what I expected. Honestly, I thought the cost was reasonable, so I would've bought double the wallpaper at the store at a total cost of about $900 if I knew that was needed. But I'm not happy about finding out it will cost double after the fact. When I called Carol, instead of saying something like "Oh no! It looks like something went wrong here, let's figure out what happened", Carol immediately got snide and said "this is why we tell everyone to use a professional installer and have their installer measure and tell them how many single rolls they need" and "we only provide calculations as a courtesy" and "you signed a document saying we aren't responsible for the calculations". By the way, Carol never did tell me I needed professional measurements when I bought the paper, she just told me the amount I needed to order. I asked Carol to have the owner Susie call me. Susie called me as I was writing this review. Her response was that they always recommend people use professional installers for accurate ordering and that she's "sorry it didn't work out". She basically said "I don't know what happened because I wasn't here." Again, I felt blamed for this problem. I ended up ordering the rest of the wallpaper I needed from Sherwin Williams (they have a hotline where you can provide the pattern and they can order it for you) and they were wonderful, and they were completely appalled by what I went through at Windows Walls & More. They directed me to a local store that could order my paper. By the way, my second set of wallpaper is from another lot. So I just have to hope it matches well enough since the wallpaper I bought at Windows Walls & More has already been installed and was nonrefundable anyway. I will say that Windows Walls & More is a good place to go to look at wallpaper books because they have a ton of them. You can spend hours looking at the paper books, feel the texture of the paper, check out the book and take it home to see how the paper looks in your room, etc. However, don't feel obligated to buy here. They aren't reliable judges of how much wallpaper you need anyway, which essentially makes them useless versus buying figuring it out yourself and ordering your wallpaper online. They redact all of the wallpaper books to try to make it difficult to figure out what wallpaper you are looking at. However, in every book , they missed redactions in several places so it is easy to figure out what paper it was by Googling pattern names, numbers, or brands. You can also take a picture of the paper you like, do a Google Image search, and then figure out what brand it is and order it elsewhere. Don't depend on this store to provide better service than an online retailer.

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