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WINDOWS WALLS & MORE

Founded 1977 • With Angi since May 2010

3.3

(4) Verified Reviews

Business Details

Phone Number

Address

5528 DRAKE RD

West Bloomfield, MI 48322

Description

Windows, Walls & More Inc. is your Designer Store specializing in window treatments, wallpaper and fabric at discounted prices for your home...Established in 1977, we have deep ties in Michigan to West Bloomfield, Farmington Hills, Birmingham, Bloomfield Hills, Novi, Northville and many surrounding

Verified Reviews

A few reviews for this pro...
1.0

09/29/2021


sandra O.

Wallpaper rollage is difficult to calculate. It is calculated by single rolls, only sold in double rolls, you have to worry about repeating patterns, etc. I decided to go here specifically because I needed help with figuring out how much wallpaper I needed. I'm in my late 30s and I have no experience with wallpaper. The intention was for me and my mom to hang it together. I went to the store, picked out paper, gave Carol a diagram with every measurement in the room and asked her to order enough paper for the entire room. I actually elected to order more than she said I needed to make sure I had enough. The cost was $447.40. However, the amount of wallpaper she had me order was 4 double rolls for a total of 243 total square feet for a 12 x 15 room. I don't remember exactly how tall the papered section of each wall is, but let's go with a a very conservative estimate of 6 feet because there is molding (it's probably more like 7+ feet). A 12 x 6 foot wall would take 72 square feet alone without any waste. This was a 12 x 15 foot room. Clearly, 243 square feet is not enough. Carol made a huge math error somewhere. As a result, I received half the wallpaper I needed. I ended up hiring an installer who quickly advised me that I didn't have nearly enough paper and she could only cover two walls . The project is going to cost double what I expected. Honestly, I thought the cost was reasonable, so I would've bought double the wallpaper at the store at a total cost of about $900 if I knew that was needed. But I'm not happy about finding out it will cost double after the fact. When I called Carol, instead of saying something like "Oh no! It looks like something went wrong here, let's figure out what happened", Carol immediately got snide and said "this is why we tell everyone to use a professional installer and have their installer measure and tell them how many single rolls they need" and "we only provide calculations as a courtesy" and "you signed a document saying we aren't responsible for the calculations". By the way, Carol never did tell me I needed professional measurements when I bought the paper, she just told me the amount I needed to order. I asked Carol to have the owner Susie call me. Susie called me as I was writing this review. Her response was that they always recommend people use professional installers for accurate ordering and that she's "sorry it didn't work out". She basically said "I don't know what happened because I wasn't here." Again, I felt blamed for this problem. I ended up ordering the rest of the wallpaper I needed from Sherwin Williams (they have a hotline where you can provide the pattern and they can order it for you) and they were wonderful, and they were completely appalled by what I went through at Windows Walls & More. They directed me to a local store that could order my paper. By the way, my second set of wallpaper is from another lot. So I just have to hope it matches well enough since the wallpaper I bought at Windows Walls & More has already been installed and was nonrefundable anyway. I will say that Windows Walls & More is a good place to go to look at wallpaper books because they have a ton of them. You can spend hours looking at the paper books, feel the texture of the paper, check out the book and take it home to see how the paper looks in your room, etc. However, don't feel obligated to buy here. They aren't reliable judges of how much wallpaper you need anyway, which essentially makes them useless versus buying figuring it out yourself and ordering your wallpaper online. They redact all of the wallpaper books to try to make it difficult to figure out what wallpaper you are looking at. However, in every book , they missed redactions in several places so it is easy to figure out what paper it was by Googling pattern names, numbers, or brands. You can also take a picture of the paper you like, do a Google Image search, and then figure out what brand it is and order it elsewhere. Don't depend on this store to provide better service than an online retailer.

Description of Work
Purchasing Wallpaper

Category wallpaper

Service Provider Response

Dear Valued Customers and [Member Name Removed], It has come to our attention that on (9/28/ 2021 0ne reader chose to write about her experience in our store. Unfortunately, she chose to use personal names and continued in a lengthy negative discourse how unhappy she was with her experience. While we would have preferred to remain anonymous (name wise) we are a team, and have her resolve her issues with us personally, we now feel slandered in a very personal way. This order was based on her own measurements, and not a professional's. Therefore, for many obvious reasons, we cannot be liable or responsible for any quotes on rollage. We do not offer this service and always suggest and prefer the customer get a professional quote before ordering. On a rare occasion, if the customer signs off on the invoice relinquishing Windows, Walls & More of any responsibility for rollage or mishaps due to the independent installer, we will reluctantly give a quote based on a basic formula. And again, we will repeat that we are not responsible for that quote, it is an estimate and should be checked with the installer. What we DO do at Windows, Walls, and More is offer one on one personal service in a relaxed atmosphere. We do not work on commission, there is no hustle. We have an extensive library of over 400 current gorgeous wallpaper books to peruse at your leisure from top designers from all over the world. You can check out the books to see these papers in your space and lighting. We even offer in home consultation. Bring in your renovating samples and photos and we will spend hours or days putting together your space for a true designer look and feel. With more and belated apologies to [Member Name Removed] O. we hope you never have to write such a lengthy and negative letter again. We also hope you are enjoying your beautiful wallpaper every day. Sincerely, Carol & Susie@ Windows & Walls
5.0

11/03/2015


Harvey L.

Category wallpaper, window treatments

2.0

03/26/2015


Charlotte R.

Category wallpaper

5.0

07/14/2014


Roselyn N.

.

Description of Work
They installed floor to ceiling and wall to wall Luminette sheers in living room and woven shades in kitchen/dining area. Gorgeous job. Wish I had gotten the electronic operation option for living room installation..

Category wallpaper, window treatments

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    General Information
    Free Estimates
    Ask for Details
    Eco-Friendly Accreditations
    Yes
    Payment Options
    Check, Visa, MasterCard, American Express, Financing Available
    Senior Discount
    No
    Warranties
    Yes

    Services Offered

    Windows, Walls & More Inc. is Hunter Douglas's onsite showroom and Certified Service/Repair center for blinds, shades and shutters. Our window treatment specialists will also be happy to help you with your Home automation and motorization needs.

    Services Not Offered

    Ask for details

    Frequently Asked Questions & Answers about WINDOWS WALLS & MORE

    How is WINDOWS WALLS & MORE overall rated?

    WINDOWS WALLS & MORE is currently rated 3.3 overall out of 5.

    What days are WINDOWS WALLS & MORE open?

    WINDOWS WALLS & MORE is open:

    Sunday: Closed

    Monday: 10:00 AM - 5:00 PM

    Tuesday: 10:00 AM - 5:00 PM

    Wednesday: 10:00 AM - 5:00 PM

    Thursday: 10:00 AM - 5:00 PM

    Friday: 10:00 AM - 4:00 AM

    Saturday: 10:00 AM - 4:00 PM

    What payment options does WINDOWS WALLS & MORE provide

    WINDOWS WALLS & MORE accepts the following forms of payment: Check, Visa, MasterCard, American Express, Financing Available

    Does WINDOWS WALLS & MORE offer free estimates?

    Ask WINDOWS WALLS & MORE for details on free project estimates.

    Does WINDOWS WALLS & MORE offer eco-friendly accreditations?

    Yes, WINDOWS WALLS & MORE offers eco-friendly accreditations.

    Does WINDOWS WALLS & MORE offer a senior discount?

    No, WINDOWS WALLS & MORE does not offer a senior discount.

    Are warranties offered by WINDOWS WALLS & MORE?

    Yes, WINDOWS WALLS & MORE offers warranties.

    What services does WINDOWS WALLS & MORE offer?

    WINDOWS WALLS & MORE offers the following services: Windows, Walls & More Inc. is Hunter Douglas's onsite showroom and Certified Service/Repair center for blinds, shades and shutters. Our window treatment specialists will also be happy to help you with your Home automation and motorization needs.