Metroride.com

Awful. I booked the reservation, paid and received a confirmation through the website. It was for same day service because I only found out that a taxi was needed 30 minutes in advance. We are a business located in Royal Oak, MI literally around the corner from their Royal Oak location. I called to make sure that they would arrive on time. The woman who answered the line said that they require 24 hours notice for rides to the airport. I was a little thrown because I had no idea. Through the whole process I did not see that disclaimer. Before I could really say anything she very rudely said that we would not get a refund because it says so on the website. After hanging up the phone I checked their website. It is no where on the Home page or on the link to make a reservation, it is however hidden in another link on the side of the page. She said that she would make an exception this time but the driver might be a little late, no more than 10 minutes or so. Another colleague of mine called them back to see if she could persuade them to get here earlier. My colleague returned to my office to say that the woman who answered the phone was very rude to her and that they were very unprofessional. After all of this the driver was 30 minutes late, ran a red light, missed the building and had to double back, and then ignored the instructions to pick the gentleman up at the front of the building. This caused our customer to have to find him and walk around the building to get him. We are very disappointed and will never use this company again for any reason.

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The trip to the airport was uneventful. The driver was on time (actually a few minutes early), courteous, and professional. He told me that on the return trip, the driver would meet me at baggage claim holding a sign with my name on it. On my return, when my flight landed, I received a text from someone who claimed to be the driver. When I arrived at baggage claim, I saw a number of drivers holding signs, but none with my name on it, and no one who had a name tag or ID from MetroRide.
I retrieved my luggage and received another text asking whether I had arrived in baggage claim. As soon as I responded, my cell phone rang. When I answered, I realized that the caller was a tall man standing nearby. He was casually dressed, with no name tag or other identification from MetroRide. He told me that he was the driver. I told him I was expecting someone with a sign with my name on it and asked for some sort of confirmation that he was really from MetroRide. He seemed insulted that I would ask for ID and showed me his cell phone with my number in it as if that was proof. Again, I asked him for some sort of ID that he was really from MetroRide, he continued to get more and more irate, as if I had no right to question him about this, finally storming off to get and quot;the signand quot; from his car. At this point, it was nearly 9 pm at night, and, as a woman alone, I didn't feel comfortable getting into a car with this man, whether he actually was the driver or not. I took my bags and went to MetroCars -- the service I usually use -- and had an uneventful trip home.
When I arrived at home, I saw a message on my cell phone from the Metro Ride office. I called them back to let them know about the problem and whether that really was their driver. I talked to Jan (or Jean) on the phone who told me that Greg was and quot;wonderfuland quot; and one of their best drivers. When I told her that was not my experience with him, I expected to receive some sort of explanation or apology. Instead, she implied that I was out of line for asking for additional ID beyond the cell phone. She said I should have called their office. As I was expressing my discomfort with his attitude and lack of customer service, she hung up on me. I will never, ever use MetroRide again. Even though they are cheaper than MetroCars, I have never had an issue with any of their drivers. Avoid MetroRide unless you like drivers who treat you like they're doing YOU a favor to let you ride in their car.

the same problem, just call back one hour before needing a ride. I then called one hour in advance and they said it would be two and a half hours to pick me up. They referred an alternate service that I called, but they didn't show and I was left stranded waiting outside in the cold at the bus stop (it was around midnight in March). I ended up calling a friend.

I called them the night before I needed to go to the airport and they had open times and the price was reasonable for the service. The driver (Larry)was early and helped me get my luggage in the van. We talked all the way to the airport which keep my mind off the road because I really don't like to let others drive me. I will be booking a return trip with this company for sure.

I needed to go to the airport at the last min,and they were there in 15 min! The van was nice and the diver was pleasant. I would really recommend this service. I have been all around the world traveling and have been in a lot of cabs, and they were best. When I returned to Metro Airport they were there on time to meet my a my baggage. It was very worry free.