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In Home Window Cleaning & Power Washing
Carpets or Rugs - Clean at Home, Exterior Surfaces - Powerwashing, Exterior Surfaces - Sandblasting,
About us
We take pride in all of our services, and keep a large enough trained staff for even the largest projects. We guarantee all of our work. So rest assured your project will be done on time budget and with great quality. We are fully insured.
Business highlights
27 years of experience
Services we offer
Inside & Outside window cleaning, chandelier, commercial window cleaning, drapery cleaning, gutter cleaning - down spouts and eaves, pressure washing, tile & grout cleaning.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.814 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 50% | ||
| 21% | ||
| 7% | ||
| 0% | ||
| 21% |
Showing 1-14 of 14 reviews
LISA S.
Aug 2013
Arrived on time. Completed the job in approximately 2 hours. Windows looked very clean. I noticed that none of the windows on the first floor were re-locked after the job was complete, so I went around and locked each one. When I went to the upstairs windows, I noticed an issue. We have two side by side windows in the master bathroom and the one directly over the tub had a gray bar hanging in the grooved area above and to the left side of the window that none of the other windows had and the window would not slide down enough to lock the window. I immediately called and reported this issue (as well as a pink mark left on the acrylic on the tub) to Jessica, with whom I had scheduled the appointment and asked to have the manager / owner contact me. I also took photos of the unbroken and broken side and texted them to Jessica. I let her know that I would be home the rest of the afternoon in case the manager wanted to come and take a look for himself. Upon looking at the photos, it was clear that the long gray bar that was hanging to the top of the window was once attached to the small grey ring, lying at the bottom of the window and that this was the mechanism that allowed the window to open and close properly. After several hours, Jessica called back and said that she had spoken to the manager and had explained the issue to him and we agreed that a truck would be out the following Monday.
I took off work the following Monday afternoon and to my surprise, the same two young men that had cleaned the windows were the ones that were responding to the repair issue. However, when I showed them the issue, what I believe to be the more senior of the two young men responded with "well we dont fix windows, we just clean them", followed soon after with "if this was a normal wear and tear issue then I would have noticed that I broke it, but I know I didn't break this." and "Jeremiah is not going to fix this". (I later noticed that Jeremiah is the name of the company owner). He continued to fumble with the two gray pieces (bar and ring) when I said if you are not here to fix this then I want you to leave. It was frustrating enough that I had to take time off work to have a truck come out, only to see that they were not going to do anything. I immediately called Jessica and reported this issue and she said that she will have the owner call me.
As a side note, there are many new homes going up in our neighborhood, so I was able to speak to one of the construction foreman about this issue. He said it is very inexpensive and easy to repair. It's too bad that this company chose this path and just lost a REPEAT customer. It's just not worth it to me to have to be responsible to fix things should they break them. As for the pink mark on my tub, I was so infuriated at the lack of responsibility of the window issue, that I did not follow up with the stain.
Update 8/29/13:
Jeremiah never returned my call, so I called Jessica today to ask her to remind him that I was waiting to speak to him. A few hours later, he called. We went back and forth about what happened to the window. He stated that his tech said he didn't cause the issue and I stated that he did and that I had called to report the issue less than an hour after his techs left my home. I explained that the house wasn't even 2 years old and that it was not broken before they arrived. He said the windows were not high-end and they were old and called them "crap windows". He referred to himself as the manager and I suggested that perhaps I should speak to the owner. He replied "that's not gonna happen because I'm not giving you his cell number". I was livid and asked him point blank "Are you going to fix the F***in window?" (not my finest moment). I told him that I had spoken to a general contractor and he said the part is not expensive and not difficult to repair. He said then that I need to have it fixed anyway so I should go ahead and pay for it to be fixed and then send him the receipt. Knowing that he had not been responsive thus far, I asked if he was going to reimburse me if I sent it him the receipt. He would not commit, just said for me to have it fixed and then send him the receipt. I asked him to send me an email stating that he would reimburse me for it once I sent him the receipt. He would not. I said Goodbye Jeremiah and hung up the phone.
I'll be getting Angie's List assistance to resolve this one.
Update 10/03:
I contacted the company that installed the windows originally and they came out to do the repair. They had to reschedule with me one time so when they did arrive to repair the window, it was such a simple repair that they didn't even charge me for it. I contacted Angie's list to tell them this and they said I have an option to either mark the issue as resolved, and then update the review that I am happy with the service, or mark the issue as "Customer does not agree" ( or something like that) and then the review would remain as is. I wanted to make sure this review was not removed so I chose the latter. When I went to update this review, I noticed that the provider had responded to my initial postings. The only true things about the response are that the window cleaning was very good, the same young men that cleaned and broke the window came back to tell me they clean windows, they don't fix them and as I mentioned initially and that I did say the "F" word one time when I asked if they were going to fix the "F" ing window. I'm really glad I decided to leave the review up so that others will have the full story. Use your judgement and take your chances.
I took off work the following Monday afternoon and to my surprise, the same two young men that had cleaned the windows were the ones that were responding to the repair issue. However, when I showed them the issue, what I believe to be the more senior of the two young men responded with "well we dont fix windows, we just clean them", followed soon after with "if this was a normal wear and tear issue then I would have noticed that I broke it, but I know I didn't break this." and "Jeremiah is not going to fix this". (I later noticed that Jeremiah is the name of the company owner). He continued to fumble with the two gray pieces (bar and ring) when I said if you are not here to fix this then I want you to leave. It was frustrating enough that I had to take time off work to have a truck come out, only to see that they were not going to do anything. I immediately called Jessica and reported this issue and she said that she will have the owner call me.
As a side note, there are many new homes going up in our neighborhood, so I was able to speak to one of the construction foreman about this issue. He said it is very inexpensive and easy to repair. It's too bad that this company chose this path and just lost a REPEAT customer. It's just not worth it to me to have to be responsible to fix things should they break them. As for the pink mark on my tub, I was so infuriated at the lack of responsibility of the window issue, that I did not follow up with the stain.
Update 8/29/13:
Jeremiah never returned my call, so I called Jessica today to ask her to remind him that I was waiting to speak to him. A few hours later, he called. We went back and forth about what happened to the window. He stated that his tech said he didn't cause the issue and I stated that he did and that I had called to report the issue less than an hour after his techs left my home. I explained that the house wasn't even 2 years old and that it was not broken before they arrived. He said the windows were not high-end and they were old and called them "crap windows". He referred to himself as the manager and I suggested that perhaps I should speak to the owner. He replied "that's not gonna happen because I'm not giving you his cell number". I was livid and asked him point blank "Are you going to fix the F***in window?" (not my finest moment). I told him that I had spoken to a general contractor and he said the part is not expensive and not difficult to repair. He said then that I need to have it fixed anyway so I should go ahead and pay for it to be fixed and then send him the receipt. Knowing that he had not been responsive thus far, I asked if he was going to reimburse me if I sent it him the receipt. He would not commit, just said for me to have it fixed and then send him the receipt. I asked him to send me an email stating that he would reimburse me for it once I sent him the receipt. He would not. I said Goodbye Jeremiah and hung up the phone.
I'll be getting Angie's List assistance to resolve this one.
Update 10/03:
I contacted the company that installed the windows originally and they came out to do the repair. They had to reschedule with me one time so when they did arrive to repair the window, it was such a simple repair that they didn't even charge me for it. I contacted Angie's list to tell them this and they said I have an option to either mark the issue as resolved, and then update the review that I am happy with the service, or mark the issue as "Customer does not agree" ( or something like that) and then the review would remain as is. I wanted to make sure this review was not removed so I chose the latter. When I went to update this review, I noticed that the provider had responded to my initial postings. The only true things about the response are that the window cleaning was very good, the same young men that cleaned and broke the window came back to tell me they clean windows, they don't fix them and as I mentioned initially and that I did say the "F" word one time when I asked if they were going to fix the "F" ing window. I'm really glad I decided to leave the review up so that others will have the full story. Use your judgement and take your chances.
Response from In Home Window Cleaning & Power Washing
"This customer was very happy with our work, upon completion she walked around the house and made sure she was satisfied, paid her bill, and sent us on our way. She called the offce to complain about the issue, and we agreed to send a truck out there to check on the window. When the guys arrived she was rude and degrading, she was upset they were the same guys and wrote them off right away instead of letting them explain what probably happened. (We try to send the same guys to fix ups as they know the job best) Even though I knew we didn't do it I told her to mail the bill and we would pay to have it fixed. I was unable to fully explain the reason we didn't do it because of her profanity. She yelled the "F" word at me over and over again. As for the pink spot in the tub, we take our shoes off at the door and carry NOTHING pink so leaving a pink stain would be impossible."
Jason C.
May 2013
It was a bad experience with them from beginning to end. When we first called we had an "open" appointment because we were flexible. Well 1 1/2 weeks went by and they never came, so we called again. They came out promptly after the 2nd call, but they did a horrible job. They made a mess everywhere and did not thoroughly clean the gutters. They didn't clean the side gutters at all, just the roof gutters. I would not recommend them.
Jim C.
Nov 2012
Both times I contacted the company, they were prompt to respond to my request for service (one by phone, another by e-mail). They were prompt to schedule the service, and arrived at the stated time.
Work inside the house was not disrupting, even to the point where the workers removed shoes to avoid dirtying the carpets by bringing outdoor dirt inside. The cleaning was thorough, and efficient.
This year's service was scheduled by e-mail, me sending a message Sunday, receiving a confirmation call at 9 a.m. Monday, and the crew arriving Tuesday. I didn't have to be home because the work was outside. The lady scheduling the service said they'd leave a bill.
Wouldn't have known they had come by while my wife and I were at a restaurant except I noticed that leaves which had been on the deck and porch were gone when we returned.
As promised, the bill was left in the mailbox.
The cost was fair, service quick and efficient, and the crew courteous and attentive to my needs while in my home.
Work inside the house was not disrupting, even to the point where the workers removed shoes to avoid dirtying the carpets by bringing outdoor dirt inside. The cleaning was thorough, and efficient.
This year's service was scheduled by e-mail, me sending a message Sunday, receiving a confirmation call at 9 a.m. Monday, and the crew arriving Tuesday. I didn't have to be home because the work was outside. The lady scheduling the service said they'd leave a bill.
Wouldn't have known they had come by while my wife and I were at a restaurant except I noticed that leaves which had been on the deck and porch were gone when we returned.
As promised, the bill was left in the mailbox.
The cost was fair, service quick and efficient, and the crew courteous and attentive to my needs while in my home.
Marlene S.
Oct 2012
This was an easy, pleasant experience. The person I spoke to, to set up an appointment, was very helpful and polite. By simply giving her my address, she was able to see on the internet how large my house was and was able to give me an immediate quote. Because it was a fair price and because this company had a very good rating on Angie's List, I hired them and we set up an appointment. They came out on the day we had planned. When they were about half an hour away, they gave me a phone call saying they were on their way. I thought that was courteous. When they arrived, one young man asked me to show him around the entire house and communicate any concerns or questions that I had. They did a wonderful job. It was a big job and it took several hours but they worked very hard, didn't fool around or goof off. They didn't take "smoke" breaks or anything. They were very hard workers. I'm thoroughly happy with the completed job and will definitely use them again. I will readily recommend them to any friends or family who need windows cleaned.
Kmberlee K.
Nov 2011
I had a coupon which was supposed to include the entire house for $220, but by the time the screeens and windows in the basement and my sunroom were added on, this was this was over $400.
I think they keep talking you into services, and because I have to take a day off to deal with things like this, I was easily swayed. I would try to limit this inflation of the job in the future.
Other than that, these folks were pretty hard working and very friendly.
Some of my windows did not come clean, and I was told this was because the rain had caused metal from the screens to stain the glass permanently. I have no way of knowing if that is possible or not.
I think they keep talking you into services, and because I have to take a day off to deal with things like this, I was easily swayed. I would try to limit this inflation of the job in the future.
Other than that, these folks were pretty hard working and very friendly.
Some of my windows did not come clean, and I was told this was because the rain had caused metal from the screens to stain the glass permanently. I have no way of knowing if that is possible or not.
Response from In Home Window Cleaning & Power Washing
"First let us say thank you for allowing us to clean your windows. I am very sorry that you are not completely satisfied with our services. It is not our goal to over sell you anything. Our technicians know that people that are willing to pay to have their home cleaned in some manner, be it windows, housekeeping, landscaping, etc, are people that want their home to be beautiful. Having said that, sometimes in our hectic lives we over look a light fixture, mirror or something else and the technicians will try to bring it to your attention so that they can clean it while they are there in hopes of satisfying you before they leave and you have your home clean and presentable upon our exit. If you had not added extra services then it would have been the original quoted price, but because you added on a sunroom, screens or whatever else then it does add on the total cost. It pleases us that you were satisfied with their personalities and work ethics. Unfortunately sometimes the harsh weather in Michigan does cause some damage to the house, windows, roofs, etc and causes issues that we are not able to simply clean up. A āsimpleā solution is oven cleaner, which is not something we carry unless we are aware of the issue before we arrive. The problem is oxidation on the windows, it results from the aluminum screens. Give us a call and we can set something up to take care of this for you. I do hope that you will use our services again in the future, please let us know it is you when you call and we will make sure to get you a great deal on getting whatever services you need done. Thanks again for your business and your valued feedback!"
Eileen M.
Oct 2011
I was called by this company to clean my windows this fall (they had cleaned them in the past, for $160). We set an appointment day and time. Forty five minutes after the scheduled arrival time, I received a call from a technician telling me he wouldn't be there for another 45 minutes. I had a busy afternoon, and said this was a problem - he suggested I call the home office to have someone else come. When I called the home office, I was told there really is an hour range for the person to come, and so the technician wouldn't be that late. I was also told he could do the inside windows first, then I could pay him and leave -- and the technician could finish the outside without me home. When the technician arrived - by my calcs 90 minutes late, by their's 30 minutes late - he asked how much I had been quoted, and if I wanted my screens cleaned. I said $160, and yes I wanted the screens cleaned. He proceed to clean the inside windows, outside windows and screens. I then wrote him a check for $160, and was told that price didn't include the screens - those would be $3 apiece (I had 15). I called the home office to try to understand what was going on, and they said I must be confused - they would never have quoted $160 with screens. The discussion became heated, and the individual at the home office hung up on me.
I paid the technician the extra $45, but will not use them again because I believe they mislead me. There were several chances for them to say to me that the screens were more, and how much, and they didn't until the work was done. I will say the work was very satisfactory, but I think $205 for less than two hours of work and a less than upfront price is not a company I will do business with again.
I paid the technician the extra $45, but will not use them again because I believe they mislead me. There were several chances for them to say to me that the screens were more, and how much, and they didn't until the work was done. I will say the work was very satisfactory, but I think $205 for less than two hours of work and a less than upfront price is not a company I will do business with again.
Response from In Home Window Cleaning & Power Washing
"First let us say thank you for your valued business. We are sorry that we did not communicate our time frame or screen prices to you. If you would be willing, we will come back out and clean your screens free of charge. We usually give a 2 hour time frame of when the technicians will arrive, and again that is our error in mis-communicating that to you. We never leave a house/business until a customer is completely satisfied with the services completed, just as we would not leave your house until you are satisfied. If we are running late, it is our job to make sure you are aware, and for that we apologize. As was stated, if you would like for us to come out and clean your screens FREE of charge, contact us at the office and we will set up a date/time that is inconvenient for YOU. We are very sorry to have lost a valued customer. Thank you for your feedback as it helps to make us a better company now and in the future."
Catherine P.
Oct 2011
The windows were fine and they did a very good job on the window cleaning. I will never use them again for carpet cleaning. I have very, very light carpets and I had a lot of spots from dogs on it. I asked them to pay special attention to it, which they did. After they were all done I noticed that whatever he put on them totally bleached the carpets so I was worse off than I was before. I ripped out the carpet and replaced it with wood floors. The quality of the finished work on the windows was fine. I called and scheduled a day and they never showed up. I called to find out why they didn't come because I had moved all the furniture and they didn't have me in their computer. They scrambled and got me a truckful of guys to do it. It felt like it was rushed because they didn't have the right date and everything was messed up. It was something that fell through in their office. The window part was good but they fouled up the date and ruined my carpet. I was in a hurry to get it done so I didn't do a bunch of price comparisons.
Response from In Home Window Cleaning & Power Washing
"While we are pleased to hear that you were satisfied with our window cleaning, we are sorry that you had a bad experience with the carpet cleaning services. We no longer clean carpets, but obviously still clean windows. If we can be of service to you again for windows, gutters, or roof cleaning or power washing, call us at our office, mention that this was your review and we will give you a better than normal discount on a future appointment. There is a new office manager in place to make sure that appointments are made, kept and the customers are satisfied, so please give us an opportunity to make you a satisfied customer."
Susan V.
Aug 2011
Although they arrived a little later than the original appointment time frame, they called to let me know when they'd be getting here, which I really appreciated. The young men were pleasant and professional, and worked efficiently and quickly - the entire house was done in less than 90 minutes. The estimate I was given by telephone was exactly what they charged, and good value for the money.
I will have In-Home back again for future window washings. They did an excellent job. (Of course it rained that night...but the windows still look 100% cleaner! )
I will have In-Home back again for future window washings. They did an excellent job. (Of course it rained that night...but the windows still look 100% cleaner! )
Response from In Home Window Cleaning & Power Washing
"Thank you very much for your business, we are pleased that your services were completed to your satisfaction."
Ma S.
Apr 2011
They wouldn't clean the basement windows. Just make sure they get all of the spots before they leave.
Response from In Home Window Cleaning & Power Washing
"Thank you very much for your business, we are pleased that your services were completed to your satisfaction. We are very sorry that your basement windows were not done, please allow us to come back out and clean them for you at no expense to you. If you are in need of all of your windows to be done again, call our office and we will provide you complete services at a highly discounted rate. Again, thank you for your business and accept our apologies for not completing the job to your expectations."
ED B.
Oct 2010
They did a superb job. Their crew of David and Antonio are friendly, professional and did an excellent job.
Response from In Home Window Cleaning & Power Washing
"Thank you very much for your business, we are pleased that your services were completed to your satisfaction."
James M.
May 2010
In October 2009 they showed up on time ro clean the gutters. They sold me on adding gutter guards to some of the harder to reach gutters. This work was done. This winter huge icicles formed where we never had them before unless the gutters were clogged. Then this spring we found out that they had left openings at the end of each gutter (see picture) and the birds thought this a great place to build nests. Of course this clogged the gutters defeating the purpose of the gutter guard in the first place. So in just over 7 months the gutters needed to be cleaned again. When I called them about what could be done the owner said that they didn't know how to fix this problem. When I suggested a simple fix he said that they were not willing to do this or anything else. I would have paid for these modifications but the owner was so unpleasant that I did not want to continue the conversation. It appears that all they want to do is take your money and could care less about satisfactory results. I will find someone else to fix this problem and clean my gutters in the future.
Response from In Home Window Cleaning & Power Washing
"We are very sorry that you were not satisfied. Upon your request for gutter guards to be installed, we did so. Per your pictures, they were installed to basically perfection. Regretfully the manufacturer did not make an end cap and the problem you have experienced is something that would have to be discussed with them. We are not makers, fabricators or manufacturers of gutters or gutter guards, we can only install what you requested, which was gutter guards. At the time of installation, no end caps were/are available for gutter guards. Again per your pictures, the work we completed was quality work. The gutters were spotless, the gutter guards were installed professionally."
JOANN A.
May 2010
They always do a great job, inside and out. Prices are very reasonable.
Response from In Home Window Cleaning & Power Washing
"Thank you very much for your business, we are pleased that your services were completed to your satisfaction."
Gary B.
May 2010
This is about the 4th time we have used In-Home Window Cleaning. We initially used them because they left a promotional piece in our mailbox. The are polite, professional, punctual and provide a service at a fair value.
Response from In Home Window Cleaning & Power Washing
"Thank you very much for your business, we are pleased that your services were completed to your satisfaction."
Gary B.
May 2009
This was the third time we used In Home and all experiences have been very good. The people are prompt, courteous, and do a good job. We tried them the first time because they left a flier in our mail box. It was a good choice.
Response from In Home Window Cleaning & Power Washing
"Thank you very much for your business, we are pleased that your services were completed to your satisfaction."
Licensing
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FAQ
In Home Window Cleaning & Power Washing is currently rated 3.8 overall out of 5.
In Home Window Cleaning & Power Washing accepts the following forms of payment: CreditCard
Yes, In Home Window Cleaning & Power Washing offers free project estimates.
No, In Home Window Cleaning & Power Washing does not offer eco-friendly accreditations.
No, In Home Window Cleaning & Power Washing does not offer a senior discount.
No, In Home Window Cleaning & Power Washing does not offer emergency services.
No, In Home Window Cleaning & Power Washing does not offer warranties.