Gas Fireplace Service & Repair

Came same day; fixed the loose wire and wall switch. Performed maintenance on two Napoleons - a brand which many others won't work on. Demonstrated preventative maintenance and cleaning. Friendly, professional, cleaned work area, took off shoes. Would definitely hire again! Gave 3 mos. warranty.

Installation went well including cleanup after the job was finished

Great - I called Robin and left a message and he called back in 20 minutes. He was able to come out from Waterford the next day to Ann Arbor - on Saturday(!) when I was home. He called ahead, was on time and had all the parts need to make all the repairs to both brands and ages of fireplaces with him in his truck. One of the fireplaces had a recall on the pilot light that he was able to fix. Both fireplaces he adjusted all of the burners, the pilot lights, remote and sensors. Robin also adjusted the "wood" and added embers for a better fire burn look. He even ploughed the drive on his way out(!) He called me to give me after the appointment with part numbers if we needed warranty support and pricing on the older system. Robin was well informed on all of the brands, knew what to do, was careful to clean up the insert so it the dust on the insert would not cause smells and cleaned the glass properly so no residue remained.