Appliance Repair Specialists

They were competent and I was happy with them. It was the warranty company.

It was wonderful! The tech came out and found I needed a part. He had the part on his truck and was able to repair my machine within 30 minutes and I was back to drying my laundry. Thank you Appliance Repair Specialists !!!!!!!!

Our home warranty provider forced us to use this company. We were obligated to pay the $100 deductible.

We contacted this company three weeks ago to fix our stove and microwave. The tech's initial visit was fine. He looked at our stove and microwave and said we needed new parts. We asked him to rush the parts. We heard nothing until we called them 1.5 weeks later.

One tech. came to install the parts later that week. He was not able to get the panel in without removing the stove (a built-in unit). For some reason, he tried to do this by himself and dropped the stove on our newly refinished hardwood floors leaving a large dent and scratch. He had asked my wife for a blanket (she was the one home when he pulled the stove out). He had no pads, covers, etc. I'm not sure why he thought a blanket would protect hardwood from a dropped stove.

When I arrived home midway through his repair, he had greasy parts spread out on our kitchen rug. There was no cover on the rug. He had his shoes on with no covers, and the microwave had been removed and was balanced on our kitchen counter. The stove was also on our rug, but resting on the blanket (which we provided). He seemed to think it was no big deal and acted surprised that the stove (which he had dropped) caused damage to the floor.

After the stove was fixed, he was not able to get it back into an installed position. He said he would be back next week with another guy to get the stove in place. I told him that leaving the stove out was not an option (we have young kids). His boss ended up coming out later that evening to reinstall the stove.

The stove now works. This is the only positive. He ordered the wrong parts for the microwave, so we're still waiting on those.

These are just the highlights. Stay away.

I also had significant problems with the office staff. I was never called when my parts came in, so fortunately, every time I myself called frequently to keep up on whether it was time to schedule a return visit. Midway through my progress with this company they fired the two people who frequently answered phone calls, so this seems to have been a pervasive problem. Eventually I asked to speak to the office manager, and I was connected to Debbie. Debbie was initially very understanding, and tried to order parts for me through another company to get them to me faster - this resulted in the wrong part that was delivered to my house during that last watershed visit. She also promised me their most experienced tech, Terry, would be the one coming for that last visit - but another tech actually showed up. Things come up - but that tech was able to reach Terry by phone at the office - so I learned Debbie's promises held no water. Further, another employee told me, "She's just the one who does the taxes." 

They refuse to narrow the window of arrival to anything lower than 4 hrs, and I was never called 30 min in advance I was promised since I work close to home. Often the techs would call from the front of my house, or 5 min out. Once I was called in the middle of the 4-hr window to say he was running an hour late - what does that mean in the middle of a 4-hr window? When is he coming? The office person couldn't answer that question. 

No tech wore shoe covers in my house, even though they are available on my stairs just inside the front door. One of them actually plugged my toilet to the extent it required a plunger.

Overall, I felt no sense of urgency, no sense of shame at their repeated failures and no sense of professional pride in their work during any of my personal or phone encounters with this company. If you have a choice, stay far away. If you don't, demand that your home warranty company send another company (ask for a supervisor) immediately. Save yourself the time and hassle.