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1st Heating and Cooling Co
Electrical Baseboard or Wall Heater - Repair, Brick or Stone Fireplace Repair, Central A/C - Install,
About us
We are OPEN! Call us today for Virtual Sales Call! HVAC is a term in the construction industry that is not as understandable as some might think. For me the meaning is simple; it involves providing a healthy, safe, comfortable and efficient living environment for you and your family. With that being said, this industry has allowed me the opportunity to have a positive influence in people's lives which provides a great deal of satisfaction. I have been blessed to have a job that I have never thought of as "A JOB!". Even though there are many demands from owning this business these past 14 years, I am very thankful for this profession, the people I have gotten to meet along the way and the individuals I have been privileged to work with. In a time when it is getting difficult for companies, particularly service providers, to carve out points of comparisons from their competitors is the prices, location and service innovations that can be easily copied. The point of distinction that we have and is extremely important to customers, and very difficult for competitors to replicate; is our service quality. We are passionate about the quality and expertise of our work every day and feel that our services are invaluable. Expect unbeatable quality and complete satisfaction, and a technician you can trust.
Business highlights
Emergency services offered
21 years of experience
Services we offer
All heating and cooling system installation and repairs, HVAC parts. Call for more services offered. Both residential and commercial., Hot water tanks, UV Lamp repair and installation, air purification systems, duct-work, gas piping repair, humidifiers, thermostat installation
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.9268 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 96% | ||
| 2% | ||
| 1% | ||
| 0% | ||
| 1% |
Showing 1-25 of 268 reviews
Ted K.
May 2025
I purchased a complete heating & cooling system: furnace, air conditioner, and water heater. The job was completed successfully, and the technicians were friendly, knowledgeable, courteous, and efficient. My only issue was that there was uneven heating between downstairs and upstairs. There was a significant temperature discrepancy. It was much colder downstairs than upstairs. The follow-up service was excellent, but the issue still remained. I'm hoping the air conditioning during the summer months functions better.
Daniel B.
Jul 2023
Very professional company! The guys that installed our new air conditioner were also very friendly and answered any questions we had. Their work was top notch. We will definitely use them again in the future!
Frank H.
Apr 2023
Did an excellent job on the date they said they would.
Whitney C.
Mar 2023
Highly recommend! Super helpful, very informative, talked me through every step of the process and provided full explanation for everything.
Kyle C.
Jan 2023
I had an excellent experience purchasing a new furnace for my home. From the technician who came out on the original service call, to the sales manager who came over (he spent a solid 2-3 hours with me making sure he understood my existing system and all my different options that existed to make my system better), to the install team, etc. They are first class through and through, and I will recommend them to everyone.
Nancy C.
Dec 2022
More than Excellent - I need to add a Sixth Star
Robert C.
Jul 2022
Everything was done professionally and the air conditioning in the house is now much better, able to sleep well each night. The furnace was installed by 1st before I bought the house and they reviewed and modified it and explained how to use the furnace and humidifier in detail, along with frequency to change filter. I now know how to care for and maintain my furnace and A/C plus they provide a free maintenance check in a year.
Daniel D.
Jul 2022
Overall quite well. It was a two hour job that went 2 1/2 hours because of some difficulty in removing the old unit. We had previously agreed on a set amount and that is what I paid. Billie and Justin installed the new unit and were professional and courteous.
Brian D.
Oct 2021
Team came on time, explained installation and completed. Great customer service
Coreen B.
Sep 2021
It went well. From the time we called a sales person was out in a few days. After making our decision to use 1st Heating & Cooling they were able to install both units within a few days. The crew was super nice and respectful of our home.
Patti W.
Sep 2021
They are the best company, they were on time and so efficient and thorough.. Joe and Corey were great, and very knowledgeable. Would recommend this company to everyone. Could not ask for better! And at a reasonable price! Thanks, Wes C. sales, Joe and Cory installation team.
Justin C.
Aug 2021
Excellent. Would definitely hire again. Ryan took time to explain my options and equipment in great detail. He is someone who has a genuine interest in what he sells and installs. He also went the extra mile to offer me up 'new old stock' equipment that saved me several thousand dollars. I now have an Amana A/C unit with an amazing warranty. Installers were on time and polite and took time to explain things to me.
Deanna M.
Mar 2021
1st Heating was prompt and professional. Full furnace replacement with warranty and education was provided with plans to return in the Spring to connect the central air system.
Ramsey S.
Mar 2021
Fantastic !
Sam K.
Feb 2021
Service technicians were knowledgeable and i felt were being honest with assessment.
Martha N.
Feb 2021
This was an emergency and I was given a window of time for the service call; they came late. I had apparently been scheduled with the "after hours guy" all along but was told they would be there by 5pm The employee never said my furnace motor needed replacement. When asked, he told me the furnace would be good for at least 1 year; the fix lasted for 10 minutes after he left. The next morning I was quoted $300 to replace the motor; I was charged $376. Maybe they quoted me a price for *just* the part, but should I really have been charged for a second service call? I lost 2 days of work for this.
Response from 1st Heating and Cooling Co
"This one is difficult to understand. We received the call for service at 10:22am and we where out to the house at 5:14pm same day. The technician, in an effort to save the Customer money, cleaned and check the furnace completely at the same time freed up a stuck inducer motor. Total cost for this visit was $125.00. According to the technicians report, it stated this and also that they needed a new inducer even though he freed it up, it was drawing high amps and the bearings sounded bad. The customer at that time refused further service. ( she didn’t want to spend the money to replace it) The next morning she called back 8:26am and said again the furnace isn’t working. We ordered an inducer and returned on her instruction between 3-5pm ( so she didn’t miss work) and replaced the part. Not sure how we failed. When I read this review I immediately called to apologize and that conversation went poorly as well, However her furnace hasn’t failed since. I sincerely wish all the best for this women and feel for her future heating guy. All the best Ryan Bierl 1st Heating and Cooling Co."
Jill T.
Feb 2021
Excellent! It's easy to see why 1st Heating & Cooling gets so many great reviews. We had a furnace that was acting up. They came out and diagnosed the problem as the heat exchanger, which is an expensive repair. Because of that, they sent someone out for a second opinion. We ended up working with Wes to figure out the cost of repair, along with the possible issues that were in the future for this older furnace, vs the cost to replace. There was no hard sell by 1st H & C, just facts and discussion. Eventually, we decided to replace the unit. Marty came out and replaced the unit--professional, polite, and another great person to work with at the company. They are our go-to company for any HVAC needs from here on out.
Fara J.
Dec 2020
I got preventative maintenance done this summer by the technicians, and yet for some odd reason my furnace started leaking water. I called the company to have it checked, and I was told that there is not going to be a service fee since I paid them for routine maintenance couple of months ago. Nevertheless, the technician arrived the next day and informed me that the condensation pump placed outside the furnace needed to be replaced. It was a simple plug and play install, so I asked if it was going to be expensive. The technician called his boss and conveyed to me that the replacement cost is $213. I immediately checked online and determined that the price of the pump was under $50. I refused to pay $213 then his boss called and told me in intimidating voice that I have agreed to pay the cost of replacement and his time is worth something in case I am thinking to get the pump replaced by someone else. I communicated that I have not agreed and the price is unreasonable for an under $50 part. He called his tech and called me back again to make disingenuous statements about using a different brand that costs $280 and lasts for years when in fact the brand was the same as I found on Home Depot. I refused to accept the price, and clarified my concerns about the cost of repairs when I paid these guys back in summer to do all checks. The boss talked to his technician again and called me to inform me of the high cost of doing business, and his willingness to replace the pump for $170. I still did not think that the price was fair, however agreed since the technician was at my home and felt obligated to pay. In short, I felt as if I was being coerced into paying an unreasonable price given the multiple calls and intimidating tone.
Response from 1st Heating and Cooling Co
"Hello Ms. [Member Name Removed] When I took your call the night before we came to your home I agreed to send the technician out for free in an effort to keep this relationship in good standing. Your insinuation that “ we must have screwed something up and “it was definitely our fault” was enough for me to give you the benefit of the doubt. When we arrived at your home it was clear that we had done nothing wrong and that unfortunately your condo pump has failed. At this point we feel justified charging you accordingly if you want us to continue to perform service. If you want the pump replaced, you will pay for the service call ($85) and then for the pump and installation.($140) You have and had every right to refuse service. At that point you would have been charged nothing. ($0) The technician at your home tried to help you, My service manager tried to help by you and then I had to get involved because somehow we were to blame for your problem. We are always here to help, not to hurt. If you felt as though we had a “Tone” about our conversations, I’m sure that you are correct. It is VERY difficult and frustrating dealing with someone who is unreasonable. Thank you for your business. And Thank you again for finding someone else for future service. P.S. The First time we came out to your home for basic routine maintenance, the situation was equally difficult."
JEAN K.
Dec 2020
THESE GUYS ARE GREAT THE ONE THAT WORKED INSIDE WAS THE BEST VERY NICE AND DID A GREAT JOB.NUMBER ONE IN MY BOOK.THEY CLEANED UP EVERTHING. AND EVERTHING IS GREAT.
Nancy D.
Dec 2020
Great! Crew was very professional and polite. That night we got a call from the owner, Ryan, and he informed us we over paid them by $100.00. That kind of honesty is rare in this day and age. We received a check for the overpayment. We were taken back at their honesty as they did not need to notify us. All I can say is hats off to Ryan and his crew!
Henry S.
Nov 2020
After my furnace failed, I called for support -- a technician arrived within 6 hours, and upon requiring additional assistance, one of his co-workers arrived to confirm findings 40 minutes after that. They shared all their findings with me, including pictures from their wormhole camera. They offered price quotes based on repair of the equipment or total replacement -- due to the age of my furnace, I chose replacement. They then offered multiple choices based both on the size of my house (1300 sqft), existing duct-work, and my needs, and ultimately recommended an option that would fit my budget and keep energy costs down. They quoted a flat price, that included the new furnace, tax, new chimney, labor, disposal, and all incidentals -- there were no additional fees during installation, and no upsell of any kind. The time between troubleshooting and full installation was under 48 hours. The installation team was friendly, clean, and professional, and answered any questions I had during the installation process, and provided recommendations to ensure longevity of my new furnace. I was incredibly satisfied with every level of the process, all communications, and would recommend the 1st Heating team to anyone needing assistance with their HVAC concerns.
Leigh D.
Nov 2020
1st Heating & Cooling did a great job. Wes and his team were timely, professional and effective. I am very please with their service.
ROSANNE P.
Nov 2020
Wonderful from beginning to end.
Jeanne G.
Nov 2020
They were efficient, personable and completed the installation including replacing some of the vents and even removed an old humidifier on the furnace that wasn’t working. And they cleaned up afterwards and came in under the original quote! I was very pleased & would strongly recommend them!
Lorrie M.
Nov 2020
It was very good, professional, helpful and easy to work.
Licensing
State Contractor License Requirements
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FAQ
1st Heating and Cooling Co is currently rated 4.9 overall out of 5.
1st Heating and Cooling Co accepts the following forms of payment: CreditCard
Yes, 1st Heating and Cooling Co offers free project estimates.
No, 1st Heating and Cooling Co does not offer eco-friendly accreditations.
No, 1st Heating and Cooling Co does not offer a senior discount.
Yes, 1st Heating and Cooling Co offers emergency services.
No, 1st Heating and Cooling Co does not offer warranties.