TKO Home Maintenance

The work went fine, but only a few months later the new bricks began to crumble and fall apart. Now, it looks about the same as before, but TKO won't answer our phone calls or return our voicemails about repairing the work they did.

The old chimney which was deteriorating was taken down. New bricks, cap, screen and flues were put in.
Very punctual and informative.  Our neighbor's drive way was close to project and they made sure the neighbor knew that work would be done, and cars should be moved out of driveway.  They said it would take two days, and that is what it took. All questions were answered promptly. Workmen showed up on time. Finished chimney and porch column look very nice. Fireplace was used once after the project and everything worked correctly.  I would use this family owned company again for any masonry work.  Adam Williams was the spokesperson and salesman for this job and was there when the work was done. We thought the price was reasonable for the amount of work to be done.

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The abridged version (in case you're in a hurry)
The work they did was fine (as far as I can tell). What they didn't do (and why) far outweighs that, though. I wouldn't recommend them and have ruled them out for additional projects we're planning.
The long version
The job was supposed to take a day and a half. At the end of the first day, the porch and steps were done. They had also removed most of the stonework for the flower box. This left some additional stones, some metal wiring, as well as all the dirt itself just sitting against the house, spilling over, and looking rather unpleasant. Fortunately, that was the end of the first day and the remainder of the work likely would go swimmingly.
Unfortunately, the rest never happened.
About a week later I started getting calls for payment, while I was still waiting for the job to be finished.
I asked about the flower box, which is still a pile of dirt and debris against my house. I assumed that they had sent someone with a truck come by to clear what's left but the driver had forgotten and the back office didn't know. They explained to me that they did not take the dirt or clear the debris for the flower box intentionally and had no plans to do so. Taking that as well as the rest of the waste (porch & flower box bricks) would have required them to load up the truck twice and make two trips. Even after talking this out on the phone, they did not understand my problem and insisted that they were done. In hindsight, I probably should have asked how much it costs per trip and just paid the extra to get it taken care of, since now I'll be doing that over my weekend. Unfortunately, I didn't think of that and don't really care to talk to them anymore.
While I was still on the phone with them, though, I then asked about the minor repair to my garage. I had hoped that it was simply forgotten and once reminded they would realize the mistake and make it right. They had planned on doing this work on the second day, but because they had "finished" the first day they were unable to find the time to get it done. Again, they saw no problem with this.
If the job was just my porch, this review would have probably been very good. Unfortunately, that is not the case.
Overall, what I've seen makes me question the thoroughness and care for their work. I can't imagine leaving something in such an obviously poor state because I don't want to take the time to clean it up. Perhaps worse is simply skipping the smallest part of the job because it's not worth my time anymore.
They've been around for a while, so I have to assume that all of their work is no so poor. The porch work indicates (from what I can see) that they have the potential to do good work. But, they don't seem to care about satisfying customers or following through if it involves more than one trip.
About the Ratings
I struggled with the ratings because of the weirdness of the job. They were very professional and prompt at the beginning and on the first day. The quality of the porch appears pretty good and the price (for what I thought I was getting) was a price I was happy with. Again, had the job been just the porch the ratings would have been very different.
The price took a hit since I'm paying for work they didn't do and now I'll be spending a few hours cleaning up what they didn't want to bother with.
The quality took a hit based on the flower box and skipping the garage work. Maybe I shouldn't penalize what they didn't do, but feel that quality of the job includes such things.
Responsiveness took a hit based on the complete lack of follow through even when presented with the problems. Whenever I had a concern, they didn't care.
When they did show up, they were very prompt and worked quickly. I didn't reduce punctuality for the times they didn't show up.
Professionalism was very high at the start and through the work they did do. Unfortunately, it was severely lacking in the follow through and completely absent in regards to making things right. I gave credit for what they did do well at the start, thus not an "F".
As for the overall ratings, I feel that the experience was actually worse than the sum of it's parts. Despite the things they did well, I can't stomach what they didn't do, which is now going to be a combination of me finishing some of the job and finding new companies to finish the work I can't do.

Once the workers showed up  everything was completed in a week.  All the workers were very nice and professional.  No complaints at all.

Tom came out to give us a quote on some masonry work at the top of our chimney as well as some tuck pointing.  We also got a quote for doing some repair to the walls in our basement (to have some cracks filled and sealed) and having the walls that are exterior to the house painted (in the basement).  We had gotten one other quote previously, and we felt Tom's price was fair.  He also was very forthcoming about his opinions on what actually needed to be done and what wasn't.  
The work started on time based on the availability we discussed.  Tom's team was very clean and at the end of each day made sure that all of their mess was cleaned up before they left for the day.  At the end of their first day of work, I asked a question about having something else done, and he suggested a better way to do it.  The next day my fiance spoke with him and he had brought the supplies for the project just in case and gave another fair price, so we had that done as well (sealing the line between the driveway and the house to prevent water from seeping in).  We also talked to him the second day about adding gutter cleaning to his list, and again, we were given a fair price.  Tom also never tried to charge us for anything that wasn't needed.  In our original quote, he mentioned that we might need new limestone for the chimney.  Once he got up there, he said that what we had was in good shape and there was no need to replace it (even though he had the new limestone with him already).
All work was completed in a timely manner, and the quality of everything seems to be really good.  I would highly recommend them to anyone, and they will be our first call if/when we have more projects come up that we need done.

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TKO was repairing a porch a few houses up the street so I asked them for a quote.  A short while later Tom came down and gave me a quote for $450.  I contacted three other providers but they could not be bothered with such a small job.  I called Tom back and he performed the work the following day.  The steps look great, they finished promptly and cleaned up after themselves.

I would definitely use them again.

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I was very happy with their service and everything is still working well.

After the nasty winter, there were some cracks, which they came back out to repair and honored their warranty. It took a little bit long to do the warranty work but they did complete the job satisfactorily.

Ceiling fans and bath fan both work great. The electrical had to be run to ceiling and it was not properly run through junction boxes or along joists. Attic stairs needed tweaking after installing. No trim was put up around the stais. So it was left unfinished. All that said..IT all works well!

I called and ask them to come and give a price on tuck pointing my chimney but when they arrived they were able to show me why this problem had been going on for so long. Others in the past had replaced the mortar but not repaired the underlying problem.

Very happy with the job performed. We were under a bit of a time crunch for a VA refi and they fit us into their schedule to make that happen. Because it is a VA job, control of lead based paint chips removed during prep is critical. They did a fantastic job of cleaning up after the job was done, even to the point of raking the flower beds. The on-site crew were very personable and friendly. The only reason I gave them a B on responsiveness and punctuality was the fact that I was a little stressed when they didn't show up one day and had trouble getting in touch with the owner. Turns out it was pouring in Warren so they had a rain day even though it was nice at my house, and the owner was up north in an area with spotty cell service. All in all we were very happy with the service, I was just hyper critical because of the time crunch we were under. I would definitely use them again.

This company is fantastic!! the best contractor I have ever worked with. Any future work needed on my house will definitely be done by this company. If you had a 5 star rating this company would definitely deserve it. They are very professional, polite, and a pleasure to work with. Out the same day I called for a quote, did the job on the spot,, stayed late to complete the job. They cleaned up when finished. Called the next day to make sure I was satisfied, and when I told them I did not feel the trim paint ( that I had supplied myself) matched the house color, they came out the next the and worked with me to get a better match, they stayed until I was completely satisfied. UNBELIEVIABLE!!!!!

TKO showed up as scheduled and did the work quickly and professionally. Of course, I was outside watching the entire job being performed - and it was to my satisfaction. I recommend them to my neighbors and 2 of them also had similar work done to their satisfaction.

The gutter on the front of our house was falling off and snow was
expected. They had driven by a day before coming out to take a look at
the job then gave us two prices- one if they had to replace the entire
gutter and one if they were able to fix the exisiting one. They did not
have to replace the gutter and were done in less than 1/2 an hour. We
were very pleased with their work.

We hired TKO to repair the masonry on the chimney which was deteriorating.  They gave us an estimate for $1200 to rebuild 3 courses of the chimney, do tuckpointing as needed and install new concrete crowns on both chimneys.  They performed the work on a timely basis and were friendly and polite.  The work seemed fine at the time but about 7 yrs later we found that the chimney was crumbling again!  We called them back to let them know and they didn't return our calls.  When we were approached by one of their salespeople trying to drum up new work, we pointed out the problem with the chimney.  They said they would get back to us but never did.  Good tuckpointing should last at least 20 years so I'm sure they were using cheap materials.  The fact that they never came by to talk to us about the chimney does not speak well for them - they obviously don't stand by their work.  We would never hire them again. .

The work was very professionally done on a timely basis. I did need to call to have brick dust left on deck cleaned up. A workman came right out and took care of the cleanup.

They were giving an estimate to our neighbor across the street and I asked them for a quick estimate on redoing our chimneytop.
Stu came over and took a look and gave me a very attractive estimate of $600 to take off the the top 6 rows and bebuild it properly. He refused to consider a surface tuckpointing which as he properly stated was not addressing the real issue of water infiltration. I was impressed by his candid approach and advice to do it correctly. I checked his company TKO on Angie's List and was reassured by positive reviews. I called him back the next day and he did the work as promised

I was pretty happy with them, although I'm still waiting for them to come back and look at the chimney. It seems that there were some spots that were missed. I took a close look at the chimney after they left, and there were some pieces of masonry that were left unfilled. I think they had a disgruntled workman who wasn't happy with being there, and he messed up the job. I think the guy who runs the company is serious about being a communicator and providing good service. However, this time, the communication didn't happen.

He is already on Angie's List. I was very satisfied with their work. They are very excellent. I would use them again in the future.