SAS Services Inc

Great. Timely, quality work.

They do basement waterproofing. They have lifetime warranties and stuff like that. Another guy came out on the 4th and repaired rot hole patching and then the second guy came out and repaired the crack and all together it was $485. I paid for all of it the second time. They were excellent. The price was fair, reasonable. Nothing they did ever opened up on me again. They do a good job. They're reliable. If any thing goes wrong they will come out and fix it because of the warranty. They came out quickly. Professionalism is excellent.

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They kept our deposit after everything listed below. According to their attorney "they took a haircut on this as well" so they would not be refunding my $3000. As if somehow they were not the ones who completely botched the job. Also one thing to note is you do not actually contract with SAS Services Inc, which are the builders license and insurance certificate you receive, you contract with SAS Home Improvement LLC. We only noticed this after we began to demand they refund our money. Obviously this raises concerns.
I have pictures, the letter from the Township and all other material electronically but it is too much to include here so I will attempt to summarize. It may be best to start with a quote from the letter the Charter Township of Independence gave us. "After a site visit on 7/29/14 by myself and the Building Inspector it was determined the work performed on the porch, stairs and walkway would not meet the minimum Michigan State Code requirements." 
We ended up with stairs that ranged from a height of 6 inches to 11 inches, with pitches of of over an inch on the tread. The pitches were off on the walkway and landing. They poured the concrete on the walkway up to the top of the threshold. They replaced our copper downspout with PVC which they were going to "paint". Even after I told them they would have to put something under the front door to stop any water from coming in the house while they were powerwashing because they poured up to the top of the threshold, they did not, and water and concrete grit flowed into the house, onto the hardwood floors and into the tongue and groove.They cut our copper sills on the french doors down with a pair of shears, leaving rough exposed edges. 
Here is their laughable response to fix some of our problems:
From: S Dino [mailto:[email protected]]
Sent: Tuesday, July 22, 2014 2:40 PM
To: Jason
Subject: Re: 
Jason
To finish the job we need to power wash, patch some areas of the concrete , paint the front downspout PVC pipe , add ashphalt to the driveway at the first step, remove front door shave bottom to adjust correctly to fit and remove and
raise the threshold to the front door above concrete grade, seal with polyurethane around front porch area and all areas where the concrete meets the house cleanup property and seal concrete. Thank you
On Jul 21, 2014 1:59 PM, wrote:
Dino,
Before we proceed I would like a complete bulleted outline of all work left to be done
as well as the proposed remediations. Thank you.
 Essentially they wanted to add asphalt to build up my driveway to reduce the 11 inch first step and take off my front door and shave the bottom so it could accommodate a higher threshold so it wouldn't look like the concrete was poured up to the top
There is more, it was a comedy of errors, an expensive comedy of errors. After months of back and forth we finally decided to stop communicating with SAS and take our own action.

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We hired SAS to fix our ongoing situation with water leaking into my mother-in-law's home after every rainfall and snowmelt. I was extremely impressed with their quick responsiveness and patience in working around my crazy schedule in order to have someone come out to give us a quote. 
Seeing that I don't live where the work was being performed, I was expecting this to be a logistical nightmare. I am happy to report that the communication between myself and the crew foreman couldn't have been any smoother. I appreciated the fact that any possible challenges related to our situation were clearly explained before the work began and any time I had a question I could call the foreman directly.
My mother-in-law and my wife were very impressed with the clean-up performed by the crew once the work was done. The exterior of the house was so pristine and everything placed exactly how it was prior to the excavation.
I can't say enough about how pleased we are with SAS Services, both with their work and their promises delivered. I have already given their number to others needing waterproofing work done and will certainly continue to sing their praises!

YOU DO NOT WANT TO USE THIS COMPANY

SEPTEMBER 2013
When I was getting my quotes I was really happy with how knowledgeable and nice my salesman was.  When the job was done they were all nice and respectful.  When doing the garage one of the doors inside the house next to the garage had shifted so it didn't close properly and they fixed it. 
But, when doing the porch I was asked about the height of the porch.  I told him that the previous porch was 2-3 inches higher and that what he was measuring from was not where someone would step to get into the house.  I told him that where you step is about 2 inches higher than where he was measuring from.  Since he would have had to redo the forms I think he decided to keep it as it was.  After having the work done stepping out of my front porch is not comfortable because the height of the porch is too far away.  I contacted my salesman about this and he eventually came to look at it after a few calls and months later.  After not getting anywhere with the salesman I called the office to talk to the owner.  When he came out to look I explained what had happened when the porch and steps were done.   I've not heard back from them since that meeting.  
I picked this company because they seemed knowledgable, were nice and had good reviews here on Angies List.  Price with them was in the middle, not the least or most expensive.

JUNE 2015
DRIVEWAY IS NOW CRACKING!  Since the work was done and no response from my prior issues my driveway has now developed a large crack in it.  I have some rental houses and have never had a company completely ignore issues with a job they did.  I have a job that needs to be done at one of my rentals and there is no way I'll call them for this.

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I had two companies come out to the house to give estimates; I ended up going with SAS because of price and they could fit me in
sooner.  We scheduled a day for them to come out and start the exterior work. I was told they?d be at my house early in the morning; I was given a two hour window. An hour after that window, I called the phone number on the handy folder they had provided. The receptionist had no record of my appointment, my estimate, nothing until I told her it was an
exterior job. She had to call the man in charge of the exterior jobs and then call me back. She told me that I had messed up the days and the appointment was for the following week. I didn?t believe I made a mistake as I was going out of
town on this particular day so had specifically made sure that they would be done early in the morning, but whatever, people make mistakes.  They came out to the house the following week, I put a check in the mail, and the leak seemed to be fixed. A few weeks
later, I noticed that the basement was leaking (previously it had been the family room) directly below the area that they waterproofed. I called SAS back and an appointment was made for a Saturday. I received a call Friday morning to
cancel the appointment because it was supposed to rain and I was told I?d receive a call Friday afternoon to reschedule. It did not rain and I didn?t receive a call until the following Tuesday at 8PM (a little late I?d say for a professional phone call!) rescheduling my appointment for 3 weeks out. I wasn?thappy of course, so I called and had to leave a message to confirm the appointment time. I received another call back two days later, again at 8PM confirming the time. I specifically took the day off work so I could be home since this involved interior work as well. On the day of the appointment, I received no call and no one showed up. Ninety minutes after the appointment window, I called the number on my folder once again and went through the same ridiculous process of no record of my appointment/my account/etc. Finally, the man in charge of exterior work called me and said that due to the rain over the weekend (this was a Monday), they were a few days behind so he?d have to reschedule my appointment. I had a few issues with this. First, why was there no call to let me know? And why is someone else?s water issue (due to rain) more important than mine? I did not feel like a valued customer based on the constant rescheduling, the no calls, etc. Apparently, the customer?s time is not as valuable as the company?s. I was also informed that this appointment was only to come look at the issue, not to fix it (even though they?d been to my house before!) So I had to make another TWO appointments - one to review the issue, and another to fix the issue. They were able to come out two days later and schedule the work two weeks after that. Joe was very apologetic and did not charge me for the extra work, which I appreciated based on my experience. Finally, three guys came over yesterday to complete the interior and exterior work. They were extremely unfriendly, did not cover their boots as they went from outside to inside, did not put down runners or anything to protect my floor, and switched off my boiler but did not bother to let me know or turn it back on (I figured it out in the middle of the night as my family froze).  Overall, I appreciate that the company tried to make amends for a poor customer experience but I would not recommend this company if you have waterproofing needs.

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     I can't say enough good things about this company

.From the beginning of the job until the end, the men worked hard to get the job done in a timely manner. They arrived early at the job site and often left late.The improvements they made to my home enhanced it's curb appeal greatly! The workmanship is impeccable.I'm very happy with how the job turned out and how neat they left the site.And the man orchestrating the entire project(The contractor)was polite,organized and professional...returning my calls and addressing all of my concerns and questions.In fact all of the workmen were professional and polite. My experience with this company is 5 star. I would highly recommend them to friends and family. Thanks again SAS!

See above.

Had to call back twice to correct errors in repairs, slow in responding to second call back

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Came out in 4 hours and completed the job quickly at a fair price. I called 4 other plumbers, none of which could come out same day.

Very good, it only took one day. Steve was a very good sales person & explained their system very well. John & his crew were on time. Did a great job w/the installation & clean up & Randy did a great job installing a new wash tub in the laundry room.

Great! The guys did a fantastic job and on time as promised.

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We contacted SAS Services after seeing their signs on a few residential lawns throughout our subdivision to fix our bowing basement walls. If you are looking for a reputable, professional and reliable waterproofing contractor, do yourself a favor and don't look any further than SAS! I never once felt that we were being "sold" anything and I greatly appreciated that.
We were thoroughly impressed with the crew that was sent to work on our walls. They were extremely courteous, professional and it was obvious that the men took pride in their work. They left the work site clean at the end of the project and were more than happy to answer any questions that I had during the process. 
I can't say enough about our experience with SAS Services and will use them again, if the need arises, and will most certainly recommend them to our family and friends.

We contacted SAS Services to perform outside excavation to stop our basement from continuously flooding. We had done our homework and contacted three companies to evaluate our basement. I was extremely impressed with the professionalism of the representative sent to our home to evaluate our situation. Once the determination was made that the only way to truly fix our water issue was to have an exterior excavation done (there was no way to access the 30ft wall that was giving us the trouble from the inside of the house), I was reassured that this was the right company for the job when I was provided with a detailed explanation of how the excavation would solve my water issues. Furthermore, I did not feel pressured to make any decisions or agree to any work being started, which was extremely refreshing.
Once the excavation started, I was pleasantly surprised at how tidy the workers kept the outside of the house, despite  being forewarned that it would be a (very) messy job. As we were told prior to agreeing to the service, the landscaping on the side of my house needed to be fixed, but nothing that couldn't be fixed once the work was completed and I was very happy that it wasn't a surprise. Throughout the entire process the workers were extremely cognisant of making sure everything was as clean-looking as possible and once the work was done I was extremely pleased that they left the outside of our home extremely clean.
I would recommend SAS Services to anyone looking to hire a professional, courteous and competitively-priced waterproofing company. Our experience was nothing less than wonderful!